Group Disability / LTD Claims Case Manager – Bilingual, Mississauga.

Disability Claims Case Manager – Group Claims and LTD Claims – Bilingual.

Comma Recruitment are looking for a Claims Case Manager with 3 years Group Claims and/or LTD claims adjudication experience to adjudicate and manage short term and long term disability claims. Provide efficient and timely service to all key stakeholders. The majority of the caseload will be LTD claims

• Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
• Record inbound/outbound communication
• Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
• Review claims with Medical Director and Legal Department as required
• Assess waiver of premium eligibility
• Develop and implement return to work strategies

 

Requirements:

• 3 years LTD / Group claims experience
• Excellent written and verbal communication skills
• Bilingual French and English
• Excellent customer service
• Intermediate skills with Word and Excel
• Ability to multitask in a fast paced, performance driven environment
• Strong planning and organizing skills, with strong attention to detail
• Analytical thinker with proven problem solving skills
• Ability to adapt quickly and comfortably to change
• Good interpersonal skills
• Professional telephone etiquette
• Demonstrates a positive attitude and a desire to succeed
• Strong team player
• Completed or interested in working towards one or more industry courses and designations (e.g. ALHC, FLMI, GBA)

Please forward resume to [email protected]   

Senior Personal Lines Underwriter – Montreal

Personal Lines Underwriter – $65 – $75k – Montreal

Comma Recruitment are looking for a Personal Lines Underwriter with 3-5 years experience, the ability to market and grow a book of high value/high net worth clients as well as underwrite personal lines policies.

Develop and execute marketing plans to drive new and renewal business, including in-person visits, telemarketing and distribution of marketing materials for insurance company partners
Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing
Develop and submit underwriting referrals
Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
Mentor and train Assistant Underwriters as needed
Qualifications

Bachelor’s degree or equivalent combination of education and experience
Minimum 3 years of underwriting experience, excess & surplus experience an asset.
Strong sales and marketing skills, interest in continued education and professional development
We offer a competitive base salary :

Highly lucrative sales incentive bonus plan
Health benefits
Employer paid continuing education courses and designations
Many opportunities for career advancement
Please forward resume to [email protected]

Senior Personal Lines Underwriter $65k – $75k – Toronto

Personal Lines Underwriter – $65 – $75k

Comma Recruitment are looking for a Personal Lines Underwriter with 3-5 years experience, the ability to market and grow a book of high value/high net worth clients as well as underwrite personal lines policies.

• Develop and execute marketing plans to drive new and renewal business, including in-person visits, telemarketing and distribution of marketing materials for insurance company partners
• Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing
• Develop and submit underwriting referrals
• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
• Mentor and train Assistant Underwriters as needed

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 3 years of underwriting experience, excess & surplus experience an asset.
• Strong sales and marketing skills, interest in continued education and professional development

 

We offer a competitive base salary :

• Highly lucrative sales incentive bonus plan
• Health benefits
• Employer paid continuing education courses and designations
• Many opportunities for career advancement

Please forward resume to [email protected]   

Forensic Accountant – Toronto

Forensic Accountant – Insurance Claims  $95k – $105k + Bonus

Comma Recruitment are currently looking a qualified Accountant to join our claims team, you will support the claims adjusters in the adjudication of claims, particularly with regard to business interruption and loss of income calculations.

They will be a dynamic contributor who is up to the challenge for building a strategic team, and responsible for analyzing and calculating the loss incurred by the claimant following an accident by analyzing the accounting records provided.

The candidate will provide to the claims adjuster the amounts payable to the insured to conduct a fair and equitable settlement. They will also engage in knowledge transfer to the adjusters regarding effective handling of claims with such calculations.

• Verify the validity of the claim for business/income loss
• Analyze financial documents provided while respecting the commitments and obligations to the claimant
• Listen to and anticipate the needs of the claimant and offer the best solutions
• Meet the claimant and his accountant when required, in collaboration with the expert in charge of the file loss. May require occasional travel
• Communicate the results in a clear, precise and simplified manner to the claims adjuster or the claimant, adapting communication style accordingly
• Provide fair and equitable settlement that will consider the policy, standards, rules, applicable laws and following company processes.
• Offer technical support to adjusters and team leaders, ensuring timely follow-up
• Develop efficient workflows and processes to ensure timely resolution of files

Qualifications

• Bachelor’s degree in accounting preferred
• 5+ years of experience in audit or accounting; forensic experience (asset);
• CPA in good standing
• Experience in the insurance sector (asset);
• Ability to work with technology and company systems;
• Ability to work in team;
• Excellent communicator
• High level of professionalism, integrity and ethics;
• Ability to negotiate and make quality decisions at the appropriate time;
• Autonomous, able to manage his work, be organized and rigorous;
• Good adaptability and stress resistance;
• Customer focused with strong interpersonal communication;
• Strong analytical and critical thinking capability; and, Eager to learn

Please forward resume to [email protected]   

Bilingual Disability Claims- Assistant Manager

Comma Recruitment are looking for a Bilingual Assistant Manager of Claims (French/English)

This is an opportunity to be a part of an exciting transformation. The Assistant Manager will interact and lead a team of employees within our Claims department.

Assistant Manager, Claims (Salary $75-85K + 3 weeks’ vacation +  bonus + benefits, etc)

 

The Assistant Manager, Claims will be accountable to manage a team of employees and co-lead training and auditing functions concurrently.  He/she will provide sound direction and guidance to ensure their team consistently meets production targets and service timelines.  Using their strong technical skills they will participate in User Acceptance Testing and represent the department on cross-functional project groups.  He/she will be involved with project coordination and actively support the Business Requirement Development process.  He/she will build relationship with teams across North American operations and proactively support implementation of process/projects.

 

Major responsibilities include:

• Provide ongoing training, coaching and supervision to Adjusters and support staff members.
• Assign work, monitor and track service levels, quality performance and productivity metrics.
• Review, approve, or deny claims over Adjuster’s authority level and within company guidelines
• Perform claim audit review in conjunction with Auditor and provide feedback on audit findings
• Coordinate with departments on behalf of the Claims department on claim issues and projects.
• Prepare weekly attendance report and keep departmental attendance records up to date
• Back-up to Claims, Manager and other duties as assigned.

 

QUALIFICATIONS REQUIRED

• Completion of University degree or equivalent work experience.
• Minimum 5 years of experience in an insurance company, including 2 to 3 years at supervisory level.
• Solid knowledge of disability products and previous experience assessing disability claims required.
• Clear and concise verbal and written communication skills in English and French.
• Ability to manage staff and drive teamwork towards a common objective.
• Excellent decision making, interpersonal and organizational skills
• Ability to make prompt, sound decisions and judgement based upon analysis of complex issues.
• Technically savvy and efficient with Microsoft Office and operating systems
• Aptitude for figures and statistics.
• Advance knowledge of medical terminology.
• Ability to maintain direction and professionalism in high-pressure situations.
• Willingness to embrace change and implement new approaches and ideas.
• Strong work ethic with customer centric focus.
• Demonstrate ability to work within minimum supervision.

Please forward resume to [email protected]

 

Senior Commercial Underwriter – P&C and Commercial Auto

Senior Commercial Underwriter – P&C and Auto – GTA West

Comma Recruitment are looking for a Senior Commercial Underwriter with 5+ years of P&C and Commercial Auto experience.

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Knowledge, Qualifications, Skills:

• In-depth technical knowledge and experience working in both property/casualty and automobile lines, 5+ years commercial underwriting experience.
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial underwriting experience

Please forward resume to [email protected]

Business Development Agent – Personal Lines, Durham Region $40,000 – $45,000

Business Development Agent – Personal Lines – Durham Region

Comma Recruitment are looking for talented sales and business development agents to grow and service a book of business. Renewing and retaining clients, creating referrals and recommendations, cross selling and up-selling to new and existing customers.

Utilizing data bases to cold call and reach out to new and previous customers, closing sales of home and auto insurance policies.

Base Salary with superb commissions/bonuses and full training and professional development provided, looking for RIBO and OTL licensed sales professionals with 1+ years experience selling home and auto insurance.

Benefits of this position include:

• Competitive annual income made up of guaranteed base salary plus bonuses/commissions
• Paid training and licensing
• Monthly and quarterly bonus programs
• Great work environment and flexible hours
• Supplemental education programs
• Full benefit package (dental, medical and many more)
• Retirement and Savings plan options
• Individualized coaching from our top-notch sales leaders

Responsibilities of the Business Development Agent include:

• Actively prospecting to generate new business for personal home and auto insurance
• Achieving monthly sales targets
• Educating and advising consumers about our products and insurance services
• Participating in valuable business and community events

Please forward resume to [email protected]

Property Claims Director – GTA

Property Claims Director

Comma recruitment are looking for a Property Claims Director to lead a highly engaged team of claim professionals that investigate and settle property and related losses, providing best in class service to our customers while controlling costs and expenses.

• Reporting to the VP Claims you will provide strategic leadership, direction, coaching and mentoring to a team of dynamic Claims professionals
• Develop strategy and tactics that deliver business results and implementation of processes and procedures to enhance the service experience
• Manage complex claims, fraud investigations, catastrophe events and litigation files
• Provide strategic leadership, direction, coaching and mentoring to a dynamic Claims Team
• Establish best practices and procedures that drive and support the organization’s ability to meet operational, financial and service requirements
• Provide data analysis that supports the proactive recognition of adverse trends and development of programs, processes and tactics to address those trends in order to meet targets
• As part of the Claims Leadership Team, consult, influence and strategize on Claims initiatives
• Drive positive customer satisfaction by delivering the value proposition defined by the brands through the management of claims handling

Qualifications and Experience:

• Comma Recruitment are looking for A Property Claims Specialist / Manager with CIP/FCIP designation.
• Minimum 7 years of experience in relevant roles with a minimum of  4+ years of leadership/management roles in a fast paced, collaborative claims environment
• Post-secondary education in a related field
• Previous experience in claim adjudication and adjustment as well as experience managing catastrophe events
• Strong knowledge of personal lines insurance policy contracts
• Technical experience in both home and automotive physical damage assessment an asset
• Solid understanding of provincial and federal regulations
• Proven ability to analyze data and recommend solutions
• Highly developed verbal and written communication skills with a demonstrated ability to present information in an organized, logical and effective manner to a wide variety of audiences
• Excellent leadership skills to develop and manage a team of direct and indirect reports
• Ability to travel for business and work outside of regular business hours is required due to the management of catastrophe events

Please forward resume to [email protected]

Director, Business Development – Ontario

Director, Business Development. Ontario      150K + 25-50% Bonus, Car Allowance.

Comma Recruitment are looking for a Regional Director to manage and develop the personal lines business development strategies for the Ontario region. You will be accountable for the broker distribution channel within their region to sell and underwrite our insurance products.

This includes developing, implementing and maintaining a 1 – 2 year business plan for the Region and an optimal organization design to deliver the highest level business plan results and performance metrics.

The successful candidate will accomplish this by:

• Continually assessing the competition and market opportunities within the region on a regular basis to identify strengths, opportunities, weaknesses and threats, and developing and implementing appropriate action plans.
• Selecting, developing and managing a capable team.
• Ensuring high levels of Employee Engagement by developing employee engagement strategies & employee development plans.
• Providing input to the brand strategic and tactical plans and directions and ensuring understanding of our business plan and directions within the regional team.
• Ensuring a clear understanding of all employees on our underwriting approach & philosophy.
• Ensuring the delivery of optimal regional results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance.
• Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives to provide stability, growth and competitive advantage within the region.
• Developing and maintaining effective strategic partnerships with brokers in the region.
• Establishing and enhancing our profile in the industry and in the community by participating in worthwhile business and community events.
• Supporting retention and growth goals through the development, implementation and monitoring of function specific strategies to enhance policyholder and broker satisfaction levels.
• Develop & maintain strong, collaborative working relationships with all departments, leveraging the relationships.

Qualifications and Experience Required

• Comma Recruitment are looking for CIP/FCIP, or working towards along with University degree/College diploma.
• Minimum of 10 years of progressive business experience includes sales, marketing, underwriting operations and general management.
• Extensive experience with personal lines both sales and underwriting.
• Demonstrated effectiveness in leadership and staff development, including proven success in leading a team.
• Extensive knowledge of the personal lines market and the brokers within the market.
• Excellent influencing, collaboration and facilitation skills.
• Ability to identify, analyze and provide business-case solutions to complex problems.
• Excellent verbal and written communication skills.

Please forward resume to [email protected]

 

Special Risks Underwriter – Toronto $90k +

P&C Underwriter– Special Risks – Downtown Toronto

JOB PURPOSE

The Special Risks Underwriter Specialist is responsible for the evaluation and servicing complex and unique accounts within the Property and Casualty segment of Specialty Risk

RESPONSIBILITIES

1 Responsible for the successful management and pricing of designated portfolio of Property and Casualty accounts.

• Maintain the long term profitability of a P&C portfolio. Grow and develop new P&C business.
• Execute risk selection decisions within the assigned authority and in accordance to corporate guidelines for correct pricing techniques.
• Refer and redirect requests for risk selection for unique or unusual risks beyond personal authority, along with recommendations.

2. Develop contract wording for new product proposals and business plans.

• Review and manage existing contracts.
• Develop new contract wordings.
• To ensure products and service are delivered in the most effective manner to achieve profit and growth objectives.

3. Collaborate with and support other areas of the Specialty Risk team in the development of new business, products and pricing strategies to achieve profitable growth.
4. Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
5. Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.

• Participate in the development of new business, renewals and contribute to corporate objectives and assist in the presentation of proposals as required.

6. Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.
7. Other duties as assigned.

QUALIFICATIONS & SKILLS

• Proficient in creating and understanding contract wordings; proficiency in the use of Microsoft Word.
• 3 + years of commercial underwriting with experience in special risks and the hard to place market
• MGA or Brokerage experience is preferred
• Accurate and detail oriented.
• Commitment to high standards of performance and goals.
• Strong verbal and written communication skills.
• Demonstrated presentation skills.
• Ability to foster and build good working relationships with brokers, customers and business areas inside and outside the work unit.
• Ability to influence decisions and gain agreement and/or support on sensitive issues.
• Strong analytical and decision-making skills.
• Existing relationships within the industry are valued.
• Broad knowledge and understanding of underwriting discipline.
• Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
• Completion of the CIP/FCIP designation an asset.

Please forward resume to [email protected]

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