Quality Assurance Specialist, Assessment Division  – Mississauga

Reporting to the Senior VP & Managing Director, Assessment Division, this permanent, full-time position is responsible for ensuring high quality services are delivered to our clients including auto and disability insurers, employers, law firms and government agencies across Canada.

Comma Recruitment are looking for knowledge of applicable insurance legislation, policies and regulatory guidelines is essential in order to deliver assessment services and reports of the highest quality, in a timely manner and within with the scope of each referral.

What we stand for

Core values are our guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence: a commitment to being the best and/or delivering the best.

Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity: honesty and transparency in thought, communication, and action

Comma Recruitment are looking for a consummate professional with a minimum 3 years’ experience in a similar role within the medical-legal field, specifically reviewing medical, functional, psychological and vocational assessment reports, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within with the scope of each referral.

You are customer centric and strive to provide best-in-class service to clients, combined with superior communication, prioritization and organizational skills.

You excel working in a dynamic, collaborative and agile environment, always looking to innovate and grow.  You are a team player with excellent interpersonal skills. You are comfortable in a fast paced environment and able to work within tight deadlines, delivering high quality results through your superior analytical skills, keen attention to detail and knack for problem solving.

You are aligned with our core values and identify with a number of behaviours that are integral to our culture and to our success:

Achieving:  the desire and drive to continually learn and extend our reach

Accountability: taking 100% responsibility and making and keeping clear agreements

Authenticity: creating a culture of mutual respect and civility while being genuine and fair

Awareness: using logic and intuitiveness equally in the decision-making process Appreciation: expressing gratitude and building on the positive

 

What you bring

Thorough understanding of the Quality Assurance process, including proof-reading medical,  psychological, functional and vocational reports for consistency, completeness, accuracy,  spelling and grammar, all within assessors’ professional scope and mandate of specific referral.

Knowledge of medical terminology, transcription and/or editing

Knowledge of relevant legislation as it relates to key customers; knowledge of the Statutory Accident Benefits Schedule (SABS) is mandatory.

Superior computer skills, including proficiency with MS Word, Excel and Adobe.

Experience with SmartSimple, SecureDocs and HCAI is an asset.

Experience in catastrophic claims and AMA Guides preferred.

Experience in liaising with adjusters, medical experts/assessors, employers, and legal representatives to meet customer service standards and achieve optimal outcomes.

Please forward resume to [email protected]   

Accountant – Payroll / Expense Accounts / Bank Reconciliation

Scarborough / Markham  $50 -$60k

Comma Recruitment are currently looking a talented individual with Accounting experience, comfortable with payroll, expense accounts, journal entries, bank reconciliations, experience with full cycle accounts is preferred but not essential.

Our client uses an outside CA for year end accounting, this team is responsible for month and year end accounting transactions, in preparation for the CA’s annual accounts. You will have a major input into Bi-weekly payroll, expense accounts and various reconciliations.

You will be a key contributor for the Accounting team, working within a national medical / healthcare company.

• Prepare and Analyze financial documents
• Manage bi-weekly payroll
• Assist in month end / year end accounts
• Communicate accounting results to outside Chartered Accountant for final year end accounts preparation
• Manage month end and year end reconciliations, ledgers, expense accounts.

Qualifications

• Qualification in accounting preferred or working towards.
• 2+ years of experience in audit or accounting
• Ability to work with technology and company systems;
• Ability to work in team;
• Excellent communicator
• High level of professionalism
• Ability to negotiate and make quality decisions at the appropriate time;
• Autonomous, able to manage his work, be organized and rigorous;
• Good adaptability
• Strong analytical and critical thinking capability; and, Eager to learn

Please forward resume to [email protected]   

High Value Clients CSR – Personal Lines, RIBO $60 – $70k

Comma Recruitment are looking for RIBO licenced CSR’s to provide exemplary service to existing customers within the VIP / High Value book.

3-5 years RIBO licenced sales or service experience, strong communication skills and the ability to provide excellent customer service.

Key Job Responsibilities

• Respond to all client inquiries in a timely manner
• Will work closely with Producers
• Review renewals for coverage, accuracy and market when required
• Adhere to binding authority set out by carriers
• Process and/or review all transactions
• Follow internal workflow
• Achieve division retention goals
• Identify upsell opportunities, explain and recommend to clients
• Identify cross selling opportunities and produce quality leads to sales team
• Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations

We are looking for talented service brokers / CSR’s with

• Minimum of 3 years relevant insurance and/or industry related experience ideally within a brokerage
• 3 – 5 years RIBO License required
• Strong verbal/written communication skills
• Ability to work well under pressure with minimum supervision in a team environment
• Strong emphasis on a positive team dynamic
• Excellent time management and organization skills
• High attention to detail and accuracy
• Ability to multi-task between a variety of tasks, projects, and deadlines.

Please forward resume to [email protected]

 

Marketing and Business Relationship Specialist – $70 – $80k Base + Excellent Bonuses and Commissions

Comma Recruitment have a full-time opportunity for an experienced Business Development / Marketing Specialist to develop new and existing Key Accounts for a multi national construction and restoration company.

We are looking for a confident presenter with great relationship building skills, an Insurance or Construction background is preferred but any experience dealing with high level decision makers will be considered.

Must be comfortable building a pipeline of business, representing us at industry events and entertaining clients.

Full training provided but experience in a similar role preferred, you must be organized, comfortable and confident communicating with clients over the phone and face to face. Well presented for meeting clients and senior decision makers.

We have a Senior / leadership role and a Junior position where more training and mentoring will be provided. Located Downtown Toronto and will involve travel throughout GTA.

Please forward a resume to [email protected] and highlight similar previous experience.

RIBO – Customer Service Rep: Markham, Mississauga, London $50k – $60k

Comma Recruitment are looking RIBO licensed sales or service reps with personal lines experience, brokerage or insurer experience, great communication skills and the ability to provide superb service to new and existing customers.

Key Responsibilities

• Respond to all client inquiries in a timely manner though phone and email contact
• Work closely with Producers (both Personal and Commercial)
• Review renewals for coverage and accuracy, re-market when required
• Liaise with our carriers to ensure proper coverage and follow-up on change requests
• Maintain organized and well documented files

Educational and Experience Requirements

• RIBO Licence required
• 1 – 3 years Personal Insurance experience
• College diploma, CAIB or CIP designation an asset
• Commitment to providing an outstanding level of customer service
• Strong organizational skills with emphasis on attention to detail and accuracy
• Individually motivated and able to work collaboratively within a vibrant team

Please forward resume to [email protected]

Intake Analyst – Etobicoke, $50k+

Comma Recruitment are looking for an Intake Analyst, a healthcare background with strong administration skills, a background working with IME’s and Kinesiology an advantage.

• Respond to incoming communications from customers within client SLAs
• Input data into W5 (patient data management system) and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Input & maintain accuracy of information in W5 database (contact, patient, etc.)
• Analyze referral & medical files to determine appropriate medical discipline for the file and process accordingly
• Generate itemized list of documents for corresponding cases in W5 prior to assessments for all direct assessments, papers and occasionally addendums based on predetermined timelines
• Generate and provide Information and Direction for Assessor about the purpose of the assessment
• Documenting all communication between parties and ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
• May be required to supervise and train support staff under the direction of the manager

Comma Recruitment are looking for a talented individual with the following attributes:

• Knowledge of the rehabilitation and independent medical sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent telephone manner
• Computer literacy (Windows, Microsoft office)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

$42,400 Claims Customer Service – Markham and Scarborough

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for claims information, billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $42,400  + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance. No outbound sales or collections, all inbound service calls from existing members.

Must be strong communicators, solid IT skills and a positive attitude.

Working Monday – Friday 1:00pm – 9:00pm

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]   and highlight customer service/call centre experience

Commercial CSR / Administrator Downtown Toronto $50k – $60k

Commercial Lines CSR / Administration  –  Downtown Toronto

Essential Duties and Responsibilities:

Comma Recruitment are looking for a CSR with administration experience, familiarity with commercial policies an asset though not essential.

Strong Admin and telephone skills to handle in-bound calls, requests for policy changes and billing questions, as well as support senior level staff with administrative duties.

• Handle in-bound phone calls, requests for policy changes and billing questions
• Some knowledge of commercial policies, documentation and procedures an asset
• Excellent computer and communication skills
• Definite advantage to have worked on IMS Software

Excellent base salary, bonus and opportunities for growth and development. Working with an elite employer located Downtown Toronto, steps from Union Station

Ongoing training provided, full time role with benefits and vacation.

Monday – Friday 9:00am – 5:00pm

Please forward resume to [email protected]

Customer Service Representative, Etobicoke $38k – $40k, Full Time

Customer Service Representative – Contact Centre, Etobicoke $38k – $40k + Benefits and Vacation

We are looking for Inbound Contact Centre Agents to join our Contact Centre in our Etobicoke Head Office, we also have a Vaughan office but initial 3 months training will be at Etobicoke.

We’re looking for Customer Service Representatives with excellent communication skills to join our growing team.

Our Customer Service Department is different than the norm. We don’t work weekends, 9:00PM is the latest you would work, and your shifts would be set! The shift will be one of the following 11:00am – 7:00pm, 12:00pm – 8:.00pm or 1:00pm – 9:00pm

Your primary goal in this role will be to help clients and professionals by answering questions about our Extended Health and Dental, Pension and Administration of benefits plans and policies.

Success here means providing callers with a great experience. You’ll help a variety of people each day, from policy holders to medical professionals to union representatives. All call centre or customer service experiences will be valuable as you listen carefully, show empathy, and respond correctly. Sometimes you’ll have the answer, sometimes you’ll escalate the issue. You’ll always handle your calls professionally and with care.

We’re looking for more than just customer service experience. We want to find the right fit for our team. You’ll be a perfect fit if you are:

Independent – you’ll grow to work more and more independently.  We’ll give you the support you need along the way.

A strong communicator – you listen, speak and write well in English. You can bring clarity to complex and nuanced issues for any audience.

Detail-oriented – you’re meticulous with every detail, knowing that the smallest things can make a big difference.

Driven – you’re constantly trying to improve your knowledge and impact.

Resilience – you know how to stay calm under pressure and rise to the occasion. Technologically savvy – You can move between multiple systems easily in a MS Windows environment, often without using your mouse.  You would be comfortable helping someone install and use an App on their smartphone.

Critical thinker – You are someone who grounds yourself in knowledge needed to do the job and uses that knowledge and common sense to provide solutions and answers to the client.

This is a full-time, permanent position, salary range is $38,000 – $40,000 depending upon experience.

Three months training program, fully paid.

We also offer competitive benefits, pension and group RRSP plans, and access to Goodlife Fitness at the discounted corporate rate. Our offices are surrounded by amenities, and you’ll have free parking.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

Qualifications

 

• Fully fluent in written and spoken English, bilingual an asset
• Experience in a customer service or customer facing role
• Knowledge of Microsoft Word and Excel for data entry and document creation

 

Please forward resume to [email protected]

Commercial Lines Account Manager, Toronto West

Essential Duties and Responsibilities:

Comma Recruitment are looking for an Account Manager to manage an existing book of commercial business, to handle in-bound calls, requests for policy changes and billing questions on commercial policies, work on renewals and actioning referrals.

Looking for confident CSR / Account Managers to provide exemplary customer service to clients and support to sales.

• Manage a book of existing commercial business, renewals, upsell and cross sell
• Handle in-bound phone calls, requests for policy changes and billing question
• Good knowledge of commercial policies, documentation and procedures.
• RIBO Licensed, or ability to obtain one.
• Excellent computer and communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full training, full time role with benefits and vacation.

Please forward resume to [email protected]

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