Casualty Claims Unit Manager – Toronto

Casualty Claims Manager – Toronto

Comma Recruitment are looking for a Senior Casualty adjuster with 3 years management experience, you will be responsible for managing and controlling the operations of a casualty claims unit to meet corporate objectives.

Provides technical expertise and leadership to ensure efficient and effective work processes, quality service, and continuous improvement.  Directs resources within budget allocation and ensures adherence to corporate policies and standards.

 

Manages the operations of the unit to achieve key business goals.  Monitors and participates in unit activities and reports on progress.

Assumes responsibility for the selection process and hiring of employees within the claims units. Provides leadership to the Unit.  Identifies and coordinates assignments within the Unit.

Provides guidance and feedback regarding performance.

 

Facilitates continuous learning and development. Prepares and discusses performance management with unit staff members. Participates in salary administration process for employees in the unit. Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.

Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed.

 

Maintains effective communication channels with other departments.  Liaises with other claims experts or management on technical and administrative issues. Attends and participates in legislative/judicial hearings and ADR meetings when appropriate and necessary.  Authorizes settlements of claims in accordance with authority limits.

Establishes and maintains productive business relationships with vendors, service providers, and legal firms.  Attends to their concerns and issues.  Monitors performance to ensure compliance with professional and corporate standards. Remains current with industry trends, technical developments, services, and products.

Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness. Performs review of staff files and provides feedback and/or training as determined by this exercise.  Where required, establishes controls based on review findings.

 

Comma Recruitment require a Senior Adjuster with:

3 Year’s experience at a supervisory level

Completed or are working toward a Chartered Insurance Professional (CIP) designation

Excellent communication and interpersonal skills with all levels of staff

Experience in coaching and developing staff

Proficiency in a variety of PC software

Proven leadership skills

Excellent customer service skills

 

Please forward resume to [email protected]