Bilingual Customer Service – HR

Comma Recruitment are looking for  Customer Service Representative’s to be the first point of contact to all client inquiries.

As a Customer Service Representative you will need to be skilled in case management, problem resolution and the delivery of a positive customer experience. The CSR responds to inquiries via phone or electronic media and must use active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.

The CSR navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer. For lengthy or complex questions, the CSR researches the information and calls the customer back as required. Research can involve a number of resources, including use of online databases, reviewing documents/call flows or requesting assistance from internal support areas.

Qualifications:

• 1+ years experience in customer service, call centre or contact centre environment
• Must be fluently bilingual in French and English
• Genuine desire and commitment to serving customers
• Refined communication skills (written and verbal)
• Strong problem solving and analytical skills
• Practical mindset with the ability to handle multiple streams of work, prioritize tasks and provide effective solutions
• Strong interpersonal communication skills
• Demonstrated ability to build good working relationships in a team environment
• Adept at handling multiple computer applications (programs and technology used within an insurance or  human resources call centre environment preferred) in a windows environment
• High learning agility
• Self-motivated
• Comfortable working in a structured fast paced changing environment
•  Experience working in Insurance, Human Resource, Benefits, Payroll or Financial Services
• Ability to work shift hours between 8:00 am and 9:00 pm

Please forward resume to [email protected]