Auto PD Claims Manager

Claims Manager – Auto PD

Comma Recruitment are looking for an experienced Auto Claims Adjuster with management experience to lead a claims team, provide technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.

Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards.

Ensure procedures and productivity compliance is in accordance to corporate standards.

Provides leadership and manage the operations of the Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress. Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients.

Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards

Acts in a consultative and advisory capacity on claims matters and technical issues such:  liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.  Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed.

Audits staff files and provides feedback and/or training as determined by this exercise.

Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

Participate in the budget making, follow-up and make other service management reports in compliance with objectives to achieve.

Qualifications

Comma Recruitment are looking for a talented leader with 5 years claims experience, auto PD claims expertise and a knowledge of Property Claims is an advantage.

Leadership skills including ability to motivate and coach staff to deliver results

Experience working in a contact centre environment and exposure to call centre systems such as Symposium or Avaya would be an asset

Please forward resume to [email protected]