Bodily Injury Roles – GTA East

BI positions available GTA East, looking for 1+ years experience investigating, negotiating and settling BI claims.

Negotiable with salary especially for intermediate and senior level candidates and anyone with mediation experience

Please forward resume to [email protected]

Senior Commercial Auto Underwriter – West GTA / Toronto

Senior Commercial Auto Underwriter

 

Mississauga- $60,000 – $70,000

This is an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Automobile Department.

This position will be responsible for underwriting, (assessing, evaluating, loss analysis, rating), and issuing of all New Business/Renewals/Endorsements/Cancellations within your assigned areas of accountability in accordance with our corporate guidelines and objectives. You will also be responsible for training and coaching junior staff and demonstrating an exemplary level of broker service at all times. You will work closely with our Business Development staff to develop and maintain positive business relationships with our broker partners.

SUMMARY OF RESPONSIBILITIES:

•Produce and underwrite new fleets, garages and our lines of business on a profitable basis, within service standards in accordance with company guidelines and within assigned authority;

•Maintain in-force policies and ensure all policies are issued within service standards with the appropriate wordings, schedules, and certificates attached;

•Record underwriting information for the purpose of evaluation, assessment, and profitability;

•Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates;

•Assist with training and coaching of other staff as required;

•Market our insurance products and services to Brokers through presentations;

•Foster good broker relationships by Broker visits to promote our products;

•Additional duties as assigned;

REQUIRED EXPERIENCE, QUALIFICATIONS, and EXPECTATIONS:

• Min 5 years – 8+ years of experience in commercial automobile underwriting including senior-level experience in this area.

•Strong product knowledge, and the ability to make sound underwriting decisions while managing mid-market, complicated accounts.

•Strong oral and written communication skills and superb time management and organizational skills.

•Ability to work well independently as well as part of a team.

•Accountability, customer-centric thinking, teamwork and a commitment to excellence.

•Enjoy working with our broker partners to establish professional relationships to achieve our growth and profit goals.

•Professional, friendly, and courteous in all interactions with external and internal customers. Computer literacy is required with working knowledge of Microsoft products and a comfort level with a company operating system.

•Process a valid Ontario driver’s license and be capable of completing company travel as required.

•A University/College Diploma or equivalent is required as well as completion of or working towards CIP/ FCIP designation.

PLEASE FORWARD RESUME TO: [email protected]

Disability Claims Case Manager – Adjudicating LTD and STD Claims $45 – $55k

Adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

Location:  Toronto West and Mississauga

Main Accountabilities:

• Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
• Record inbound/outbound communication
• Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
• Review claims with Medical Director and Legal Department as required
• Assess waiver of premium eligibility
• Develop and implement return to work strategies
• Interact and develop good relationship with several stakeholders to facilitate best results

 

Competencies:

• 2 – 5 years group claims experience
• Experience adjusting STD/LTD benefit claims
• Excellent written and verbal communication skills
• Bilingualism in French/English is an asset  
• Excellent customer service
• Intermediate skills with Word and Excel
• Ability to multitask in a fast paced, performance driven environment
• Strong planning and organizing skills, with strong attention to detail
• Analytical thinker with proven problem solving skills
• Ability to adapt quickly and comfortably to change
• Good interpersonal skills
• Professional telephone etiquette
• Demonstrates a positive attitude and a desire to succeed
• Strong team player

Please forward resume to [email protected]

Group Benefits Adjudicator – Mississauga

Group Benefits Adjudicator

Looking for 1+ years experience adjudicating group benefits, life/health/disability.

Bilingual English and French is preferred although not essential.

Must have insurance industry or group benefit experience as well as knowledge of policies.

Approving or denying claims based on medical information, policy coverage and legislation, requesting further medical info and reviewing benefit entitlement.

Excellent communication skills required, multi tasking and group benefits experience.

Located in Mississauga, salary range is $50,000 – $55,000 will consider around $60k for senior / experienced adjudicators with 3+ years in similar role.

Please forward resume to [email protected]

Senior Business Development Specialist – Personal Lines Underwriting

Senior Business Development Specialist – Personal Lines Underwriting  $55,000 – $65,000

 

An exciting role for a Senior Personal Lines Underwriter to develop business by looking after assigned brokers, assessing risk and evaluating opportunities.

Strong technical underwriting knowledge of Personal Lines with experience visiting brokers, training and educating on products and policies.

Evaluate risks and review broker ratios, excellent customer service skills required and a natural relationship builder will be needed to succeed.

Required

Min 3-5 years experience in Personal Lines Underwriting

Experience visiting brokers, reviewing ratios and developing business within the broker network

Excellent communication skills, interpersonal skills

 

We provide a fantastic base salary + bonus, vacation and benefits plan, profit share and a superb client base of existing brokers to service

Please forward resume to [email protected]

Senior Professional Lines Underwriter and Senior Personal Accident Underwriter – GTA

Senior Professional Lines Underwriter and Senior Personal Accident Underwriter

 

Underwrite business on a national basis
• Participate in a highly lucrative sales incentive plan
• Access the breadth of our products and markets
• Use cutting-edge technology to deliver high quality service to agents and agencies

Your role will be to:

• Underwrite new and renewal business for insurance company partners based on underwriting authority and contract guidelines
• Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing
• Apply appropriate quality underwriting and risk selection on the business quoted
• Develop and submit underwriting referrals, where required, to company brokerage facilities and management
• Manage relationships with branch office producers and respond to requests for coverage on a timely basis
• Have knowledge of or perform computer data entry of quotations, binders and related support documents
• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
• Mentor and train Assistant Underwriters as needed
• Be technologically savvy and data driven

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of education and experience
• Minimum three years of Property and Casualty underwriting experience

QUALIFICATIONS THAT WILL HELP YOU SUCCEED:

• Knowledge of the Wholesale market

• Energy, Drive and Ambition

• High Net Value and Personal Lines underwriting experience

• B2B Sales & Marketing experience

• Excellent contacts and network within the Broker market

Please forward resume to [email protected]

 

Project Management – Senior Manager $100,000 + bonus

Provides management , mentoring and leadership to 8 – 10 Project Managers, reporting to the AVP of Project management the Senior Manager maintains and establishes adherence to project and portfolio governance, compliance to standards and best practices and enforces delivery of project to strict deadlines, budgets and quality.

Responsibilities:

• Provide ongoing direction and leadership to Project Managers (PMs) to ensure a consistently comfortable and positive project experience.
• Demonstrate leadership with a solid understanding of Program and Project Management.
• Ensure that the business has qualified/specialized PMs to conduct projects through timely and optimal management of resources.
• Have oversight of assigned programs/projects within the portfolio ensuring:
• Directly manage or actively support PMs for complex and/or strategically important projects involving several stakeholders.
• Demonstrate strong communication skills (written and verbal), with proven ability to effectively interact with Senior Management, Project Sponsors and Owners, steering committee members, operations and project partners (Technology Solutions segment, Finance, etc.).
• Deliver, in partnership with the business line, Technology Solutions and Finance, key metrics around Project Experience and Excellence, Audit, Compliance and Advice.
• Perform quality control of project deliverables.
• Ensure timely and quality reporting on project progress, spend, forecast, risks and issues.
• Ensure quality of project document repositories, including mandatory documents and document signoffs.

• Adherence to project and portfolio governance
• Compliance with all project management methodology norms, standards and best practices
• Project delivery based on quality, scope, budget and timeline agreed to with the client to enable the realization of benefits.

 

Personnel Management

• Contribute to excellence through consistent oversight, guidance and mentorship.
• Attract, develop and retain team of Project Managers recognized as subject matter experts and thought leaders in project delivery to support the portfolio demand.
• Support a work environment that promotes customer service, quality, innovation and teamwork.
• Develop employees within resource planning strategy.
• Act as a Knowledge Leader and point of escalation for any topic from the Project Managers.
• Possess the ability to guide others to a desired conclusion and have the ability to hold them accountable.

 

Support the AVP of Project Management

• Work closely with the Portfolio & Methodology team to ensure continuous improvement and optimization of project management tools and practices.
• Collaborate with sponsors, stakeholders, and Technology Solutions to ensure project processes align with business and technology strategies.
• Develop and maintain strong interpersonal relationships and foster communication between various teams and contributors.
• Manage client relationships as they pertain to projects assigned.
• Act as the central point of communication and escalation for PMs on assigned projects.
• Contribute to the growth, direction and mandate of the PMO.

Qualifications:

The successful candidate will have a minimum of 8 years of experience managing large scale cross line-of-business projects, demonstrating ability to take independent action to achieve results, with a proven record in coaching, mentoring and leading teams. Experience in an Insurance or Financial Industry is preferred

Proven skills and abilities in the following areas are a must:

• Strong leadership, relationship management and interpersonal skills

• Excellent communicator, comfortable and confident interacting with all levels of employees from various areas
• Analytics and strong business acumen
• Strategic thinker
• Change management skills
• Negotiation and facilitation

 

Other abilities and skills:

• Excellent communication skills. English, both verbal and written, ability to speak French is desirable although not required
• Strong knowledge of project management best practices

• PMP certification

Please forward resume to [email protected]

 

Property Claims Manager – Toronto

Responsibilities

Responsible for managing and controlling the operations of the Commercial Property Claims Unit based in the Greater Toronto Area to meet corporate objectives.  Provides technical expertise and leadership to ensure efficient and effective work processes, quality service, and continuous improvement.  Directs resources within budget allocation and ensures adherence to corporate policies and standards.

 

Major Duties:

Manages the operations of the Commercial Claims Property Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress.  Assumes responsibility for the selection process and hiring of employees within the unit.

Provides leadership to the Unit.  This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Identifies and coordinates assignments within the Unit.

 

Provides guidance and feedback regarding performance. Facilitates continuous learning and development.

Prepares and discusses yearly performance reviews with unit staff members.  Participates in salary administration process for employees in the unit.

 

Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, analyses of investigation results and documentary evidence and determining the possible level of recovery or payment.  Collaborates with Claims Reps in the handling and managing of complex claims related issues and/or escalates problems according to company policies.

 

Ensures that corporate policies, claims standards, and procedures are followed.  Maintains effective communication channels with other departments.  Liaises with other claims experts or management on technical and administrative issues.

 

Establishes and maintains productive business relationships with vendors, service providers, and legal firms.  Attends to their concerns and issues.

 

Monitors performance to ensure compliance with professional and corporate standards.  Remains current with industry trends, technical developments, services, and products.  Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

 

Manages individual claim cases.  This includes: investigation, collection, and assessment of information; production of claims reports; and determination and negotiation of claim settlements.  This may also include customer and broker contact and consultation with expert adjusters and lawyers.

 

Audits staff files and provides feedback and/or training as determined by this exercise.  Where required, establishes controls based on audit findings.

 

Participates in the development and implementation of business plans for the Unit.  Develops, recommends, and implements management strategies, organizational structure, and process/technology improvement initiatives.

 

Qualifications

• University degree / college diploma preferred or equivalent business experience

• CIP Designation and an ongoing commitment to self-development i.e. FCIP participation

• Five years Commercial property claims handling experience, preferably with a strong commercial background, including condominium knowledge

•Experience at a supervisory level

• Strong technical skills in Commercial and Personal Lines property

• Strong communication and customer service skills

 

Please forward resume to [email protected]

Salary around $80,000 depending upon experience

 

 

Ottawa – Underwriting, Electronic Business Specialist $55/$60k

Position: Underwriting, Electronic Business Specialist and Trainer

Location: Ottawa

 

Responsibilities:

• Maintain and develop knowledge of our systems, products,  and any system enhancements or new product launches. Deliver training on our Broker      technology.
• Deliver and conduct follow-up visits on system training to Brokers.
• Conduct monthly review and analysis of assigned Brokers.  Gain buy-in and communicate with Brokers to encourage and improve usage of Broker      tools.  Work with Regional teams to identify Broker candidates for Point of Sale tools and identify opportunities to increase usage with existing Brokers.
• Conduct quality control of Helpline Calls and provide coaching to Helpline agents.
• Develop and maintain training material including in order to communicate and encourage usage of tools.
• Recommend process and/or technology changes to improve business results and maintain competitiveness.

Qualifications:

• University degree or related business experience
• Completion of or progress toward a Certified Insurance Professional (CIP) designation
• Minimum of three years prior experience in a personal lines underwriting role at an intermediate or senior level
• Computer literacy including a high level of knowledge of Halcion and our other policy processing systems is essential and familiarity with Lotus Notes and Microsoft Office is preferred.
• Individual must hold a valid Drivers Licence and have a willingness to travel within the geographic territory of the region.
• Individual      must possess the following skills; outstanding written, oral and interpersonal communication skills; ability to teach the Adult Learner;      sound knowledge of Personal Lines products, guidelines and underwriting rules

 

To apply please forward resume to [email protected]

Auto PD and Service Centre Manager (East GTA) $85,000 – $95,000 + Bonus

Responsible for assisting the Claims Service Centre Director in providing overall direction and management of the Customer Service and Financial operations within the department.

Also, responsible for providing efficient and effective work processes, quality service and continuous improvement within the department.

1. Proactively manages workflow and resources of the Auto PD Units to achieve regional goals and exceed customer expectations. Handles escalated client and broker calls when necessary.

 

2. Reports on progress up against specific goals and objectives. Provides Monthly/Quarterly reports on productivity; service and specific goals and objectives to the Claims Service Centre Director.

Assists the Claims Service Centre Director in managing and controlling the department’s internal and external expenses.

 

3. Monitors activities of the clerical support staff. Focus on providing a high level of customer service to our internal and external customers, who includes the efficient setting up and prompt delivery of new claims to ensure prompt contact. .

 

4. Develops, recommends, and implements strategies for loss cost containment and increased Salvage and Subrogation returns to improve the Claims Service Centre’s financial performance.

 

5. Manages and monitors the use of Preferred Vendors to meet objectives of the Regions Direct Repair Shop Program, Rental Car Program and ETA Program

6. Provides leadership to direct reports. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in corporate objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Recruits and develops staff.

 

7. Ensures that corporate policies/procedures, reserving guidelines and service and productivity standards are being followed. Implements policies in areas such as Liability determination, investigation, policy interpretation. Assists the Claims Service Centre Director in providing direction on claims matters, i.e. policy interpretation, legal and technical issues related to specialty lines or concerning large losses.

 

8. Determines goals and objectives for unit managers and other direct reports. Assigns responsibilities. Provides guidance and feedback regarding performance. Facilitates continuous learning, career development and succession planning.

 

9. Maintains effective communication channels and relationships with other units and managers throughout the company, others within the insurance community and vendors, service providers, and legal firms.

 

10. Promotes and manages effective relationships with the Regional Management team and other COEs and keeps them informed on technical, administrative and service issues. Ensures that the RVP and RBMs are made aware of any issues that may impact brokers or their territory.

 

Qualifications

Technical expertise related to the insurance business, products and claims related processes.

Ability to analyze and interpret statistical information, legal and governmental regulations.

Ability to lead a team by using excellent listening skills, coaching and mentoring abilities, and proactive approaches.

 

Experience in a Customer Service Centre environment including familiarity with Symposium reporting, Call Quality Monitoring and other tools used to improve service delivery and efficiency.

 

Strong project management skills to scope out projects, deploy and direct resources, set clear objectives, monitor progress, anticipate problems and evaluate results.

 

Effective communication skills to develop and foster favorable business relationships, tactfully negotiate contracts, and resolve conflicts. Ability to formulate policy statements and convey technical or legal information. Must be able to conduct formal presentations in group settings to influence and persuade others.

 

Ability to make decisions in time sensitive situations. Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.

 

These skills are normally acquired through a combination of education and experience equivalent to: University graduation at the bachelor’s level and the Chartered Insurance Professional designation or Fellowship status with the Insurance Institute of Canada

Ten years of multi-line claims experience; preferably some field experience; and experience in a management capacity. Computer literacy is required.

Please forward resume to [email protected]

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