Technical Specialist, Operations and Training – Residential Property – 3 Locations

Technical Specialist, Operations and Training – Residential Property

Comma Recruitment are looking for an experienced Residential Property Claims Adjuster with Management, training and coaching experience.

Reporting to the National Claims Manager, the Technical Specialist, Residential will be responsible for designing, planning, delivering and managing the delivery of technical training and development initiatives, project concepts and requirements to enable industry leading claims experiences. The Technical Manager, Residential will also be a steward of the claims organization’s standards ensuring sustainability and quality outcomes.

 

Technical Specialist, Residential will liaise as required with:

 

· Business Line Committee chairs and members

· Learning and Development

· Human Resources

· Shared Services (Quality & Governance, Legal, Policy & Procedure, Vendor, etc.)

· Claims Business Units

· Non-Claims Business Units

· Other project & initiative leaders

· External agencies and organizations (IBC, Professional associations, Regulatory and Government, etc.)

 

Job Requirements          

· Identify, document and validate current state processes and capabilities.

· Contribute to business planning and strategic direction initiatives. Support business with defining the business need or problem and identifying potential solutions.

· Ensure timely interpretation of existing and new legislative requirements and jurisprudence; communicate changes within department and to appropriate stakeholders.

· Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate effectiveness in responding to changing conditions.

· Analyze and report impacts to customers, stakeholders,    employees, process, technology and budgets of selected solutions.

· Support development of a solution implementation or project plan, considering constraints, dependencies and strategic drivers.

· Support the development of business cases, RFI/RFPs with vendors where required.

· Develop efficient and effective solutions through analytical problem solving – breaking down business issues into smaller components and tracking the implications of a situation step by step.

· Adhere to existing methodologies including Project Management and support Six Sigma methodologies such as Process Improvement/ DMAIC or Design for Six Sigma DFSS.

· Initiate and execute approaches to improve claims operations from a technical perspective, including Total Cost Management and Operational Risk management. Develop and encourage change for claims services and foster continuous improvement and new ideas, adopting Best Practices.

· Understand and clarify work packages of each assigned initiative within project constraints (time, cost, people resources) and maintain a customer-centric approach

· Take ownership and complete Technical Manager work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and demonstrate agility by adjusting to changing work priorities.  Operational readiness includes, but is not limited to, elements related to people change management, training, communication.

· Communicate progress on Technical Manager work packages, including Requirements Management, in a concise and timely manner, escalating issues to manager and partners where appropriate.

· Help identify scope and resolve issues impacting risk, controls, compliance, and regulatory policies resulting from initiatives.  May have accountability to lead completion of necessary compliance/new process assessment templates.

· Design and implement internal processes (policies and procedures) required by the operations to control indemnity and expense leakage and ensure adequacy of department case reserves.

· Plan and facilitate training sessions for claims operations nationally.

· Understand, challenge, categorize and document detailed requirements; work with the business to prioritize requirements with the goal to achieve first time right requirements.

· Contribute to a positive work environment by sharing knowledge and Technical Manager best practices, documenting closure/lessons learned document and sharing workload capacity when available.

 

Additional Information

· 5 – 7 years relevant and progressively more responsible claims work experience

· Minimum 2 years leadership/coaching experience

· Solid technical knowledge in the policy, procedure, principles & practices of a claims department

· Insurance Business Management Experience

· Budget oversight and experience

· Knowledge of  claims management practices, operations  and policies

· Ability to champion the Customer perspective

· Ability to lead in the delivery of measurable financial results

· Ability to apply sound change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

· Strong relationship builder, ability to build strategic relationships

· Demonstrated ability to motivate, coach, counsel and train staff at all levels of the organization

· Effective communication skills including facilitation, consultation, negotiation, persuasion, presentations and ability to translate strategy into action

· Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities

· Ability to work collaboratively in a team setting

· Seen as a high potential leader that drives for results

· Post secondary degree and/or diploma

· CIP/FCIP designation an asset

Hours 8-4 flexible, Location Flexible

 

Please forward resume to [email protected]     

Property Claims Manager – $80,000 – $85,000 + Bonus, GTA East

Property Claims Manager – $80,000 – $85,000 + Bonus, GTA East

Comma Recruitment are looking for a talented leader to manage the Property Claims Department, you will be responsible for co-ordinating and managing internal adjusters and support staff, external and independent property claims adjusters.

You will bring claims management experience along with 5 years of property claims experience, you will be responsible for managing, mentoring and motivating the team, training and technical guidance, financial and material resources and claims and customer satisfaction to ensure a smooth claims process and a profitable department.

• Make decisions for the Claims department regarding claims handling and payment
• Assist with preparing the budget and provide follow-ups, updates and reports for management
• Assist in improving operational processes

Comma Recruitment require:

• Bachelor’s degree in Business Administration or equivalent
• Chartered Insurance Professional (CIP) designation an asset
• 5 to 7 years property claims experience
• Leadership, analytical, planning and organizational skills
• Strong communication skills  and ability to adapt easily to change
• Knowledge of Microsoft Office Suite and computer tools

 

Please forward resume to [email protected]

Contract – Legal Assistants – Toronto

Contract – Immediate start for Legal Assistants , Downtown Toronto

As an Insurance Defence Legal Assistant you will provide administrative support to Legal Counsel and will be responsible for preparing case documentation. You will:

•Draft correspondence and prepare court documents and briefing files

•Schedule appearances, meetings and maintain legal counsel’s diary

•Dicta-typing/Word Processing and general office duties

•May conduct research into cases and handle relevant case correspondence

Weekly pay rate is $20 hour – $30 hour depending upon experience

 

Comma Recruitment require:

•College diploma or university degree

•Around 3 years of experience working as a legal assistant

•Ability to prioritize and organize

•Effective customer service skills, a confident and professional person

•Excellent communication, listening, organizational and interpersonal skills

•Demonstrates a disciplined approach to work and shows a concern for order

 

Please forward resume to [email protected]

Buyer / Purchaser – Toronto – $45,000 – $53,000

Buyer  $45,000 – $53,000 – Full Time

Comma Recruitment are looking for a buyer with 1-3 years experience in a similar role, a confident and professional communicator, experience with Oracle Procurement a great advantage. You will be responsible for technical purchasing activities such as issuing Purchase Orders, delivery, tracking, and invoicing.  Will provide assistance to system users to guide them through sourcing and ordering processes and use of systems.  You will perform sourcing activities for Purchasing services and working with suppliers contracts.  Tracking, Invoicing and updating clients and vendors.

1.        Access contract files to determine existence and applicability of a current contract.

2.        Create, review, and edit purchasing documents in Procurement system until document approval and issuance.  Follow up on order and perform related technical work.

3.        Ensure that the company receive all rebates, discounts and value added services in accordance with the agreements.

4.        Interact with Accounts Payable to perform tracking and invoicing with suppliers.

5.        Negotiate purchases and contracts with limited risks and complexity.

6.        Perform program management activities for procurement-owned programs such as office supplies, as applicable to the commodity area.

7.        Provide assistance to system users to guide them through sourcing and ordering processes and systems use.

8.        Responsible for resolving invoice issues with suppliers.

 

Comma Recruitment require a bright and enthusiastic buyer with :

College Diploma

One to three years of relevant experience

Excellent interpersonal skills, requiring a balance of assertiveness, tact, and diplomacy.

Works well independently and in teams

Strong IT skills, preferably experience with Oracle

Proven ability to solve problems and exercise good judgement

Strong oral and written skills are required

Ability to quickly and accurately assess needs of demanding business clients

Please forward resume to [email protected]     

Sales and Service – Call Centre Manager, Ontario – $95,000 ++

Sales and Service, Call Centre Manager – Home and Auto Insurance

Comma Recruitment are looking for a talented Manager, reporting to the Vice-President of Sales, Ontario Region, the Manager, Sales & Customer Service will have the following accountabilities:

Enhance Customer Experience.  This would involve responsibilities such as:

• Leading the sales and customer service activities for the Toronto Call Centre by planning, organizing and ensuring optimal use of human, financial and material resources to meet the service level objectives expected;
• Implementing and executing targeted initiatives that will enhance the customer experience;
• Working to ensure optimal staffing to run the Call Centre at the efficiency target.

Optimize Employee Experience within the Call Centre.  This would include activities such as:

• Proactive involvement in development and succession plans for the sales workforce through performance management activities and key talent identification;
• Participating in the identification of training needs and the coordination of training initiatives for the entire sales force in collaboration with the training team;
• Planning for and supervising the hiring process of agents and team leaders and participating in promotional activities such as career days or open houses;
• Managing performance, including coaching, motivating and retaining staff, as well as addressing performance issues promptly.

Set & Meet Sales Operational and Growth Targets, including:

• Establishing, communicating and monitoring the performance targets for sales, efficiency and quality and developing and implementing strategies for achieving those targets;
• Improving performance of the Call Centre by increasing efficiency and providing new ideas/recommendations that will support growth;
• Preparing Call Centre performance reports by collecting, analyzing, and summarizing data and trends;
• Managing the annual Call Centre budget;
• Maintaining up-to-date knowledge of industry developments and involvement in networks.

The ideal candidate will have:

• Bachelor’s degree in Business Administration or a related field
• 3-5 years of experience in managing large teams
• Experience in a call centre an asset
• Very good proficiency English, French is an asset though not essential
• Focus on growth and development , highly customer-oriented, adaptability
• Excellent communication skills , excellent leadership and coaching skills
• Decision-making, planning and organization
• Insurance agent licence an asset

Please forward resume to [email protected]

Senior Property Claims Examiner – Toronto

Senior Property Claims Examiner – Toronto – $85,000 – $100,000 + Bonus

 

Comma Recruitment are looking for a Senior Property Claims Examiner, experience handling large and complex residential and commercial claims, experience with boiler and machinery is an asset.

The Senior Claims Examiner will have substantive technical Property claims handling experience in addition to strong negotiation and customer service skills.  The incumbent will also assist the Director of Claims on a wide range of specific projects where necessary.  Some background on Aviation and Marine Insurance claims will also be an asset, although not required.

 

Primary Duties:

• General claims examination and handling
• Customer service/Broker support
• Maintenance of claims documentation and records

 

Specific Duties:

• Day to day claims handling providing for efficient and effective adherence to pre-established  processes, including quality customer service
• File management including set-up, assigning claims adjusters, documentation and payments
• Examination and scrutiny of Property claims in both lead and non-lead circumstances, using sound claims management and expense control
• Liaison/meeting with loss adjusters, underwriters, carriers, brokers and counsel on status of claims files
• Ensuring all information entered into the proprietary claims system is kept up to date and accurate with prompt processing of loss notifications
• Preparing reports for the Monthly Claims Report/Underwriting meeting
• Ensuring efficient and prompt claims payment as required
• Preparation of presentations, correspondence
• Cross training with other claims staff

 

Qualifications & Skills:

• 10+ years’ experience in examining technical commercial property claims displaying thorough handling skills
• Strong negotiation skills
• A meticulous eye and particular attention to detail for identifying inconsistencies or inaccuracies
• Highly driven self-starter, with a strong desire to challenge and deliver
• Strong interpersonal and administrative skills enabling constructive reaction to urgent requirements and complex problems
• Strong analytical, problem solving, investigative, and decision-making skills
• Excellent communication skills with ability to build effective working relationships, establish credibility amongst cross-functional teams, and work closely within all levels of the organization

Please forward resume to [email protected]

Auto PD Claims Manager

Claims Manager – Auto PD

Comma Recruitment are looking for an experienced Auto Claims Adjuster with management experience to lead a claims team, provide technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.

Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards.

Ensure procedures and productivity compliance is in accordance to corporate standards.

Provides leadership and manage the operations of the Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress. Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients.

Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards

Acts in a consultative and advisory capacity on claims matters and technical issues such:  liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.  Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed.

Audits staff files and provides feedback and/or training as determined by this exercise.

Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

Participate in the budget making, follow-up and make other service management reports in compliance with objectives to achieve.

Qualifications

Comma Recruitment are looking for a talented leader with 5 years claims experience, auto PD claims expertise and a knowledge of Property Claims is an advantage.

Leadership skills including ability to motivate and coach staff to deliver results

Experience working in a contact centre environment and exposure to call centre systems such as Symposium or Avaya would be an asset

Please forward resume to [email protected]

Property Claims – Vendor Manager, Toronto

Property Claims Vendor Manager – Toronto

Comma Recruitment are looking for a Senior Property Claims Adjuster with experience managing a team and/or managing external vendors for field staff, external claims adjusters, managing estimates and scoping of residential properties.

Reporting to the AVP, Claims Services, this position is responsible for the efficient and effective fiscal and performance management of residential claims vendors, including the operation and development of a comprehensive re-inspection program for both residential contractors and field staff; maintaining the balance between the highest levels of client satisfaction in the company and protecting shareholder value.  This position also reports indirectly to National Vendor Management.

Main Responsibilities

•Establish and execute appropriate internal and external supplier programs to deliver high quality services, manage expenses and facilitate constant strategic improvements to shareholder value proposition

•Contribute to business planning and strategic direction initiatives

•Model consistency in behaviour and actions in line with company core values and exercise sound judgment in non-routine and complex situations

•Execute efficient, effective and innovative supplier selection and procurement processes, manage procedures respecting existing suppliers, draft service level agreements, create fee schedules and standardized contracts following national processes and guidelines

•Create and gather metrics to evaluate supplier performance and identify and manage suppliers in breach of service level agreements

•Build and maintain responsible relationships with key suppliers to provide business stability within organization

•Ensure appropriate action plans are in place to identify and address financial risks and gaps including a process for escalation to senior management

•Develop and encourage change and innovation at all levels of the unit, foster continuous improvement, encourage new ideas and adopt best practices

•Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions

•Conduct audits and participate in other ongoing quality control programs, including electronic and on-site re-inspections.

•Assists in implementation and review of the company’s Catastrophe Response Plan and will be called upon to attend out-of-province catastrophe situations to play an active role in the management of the CAT. In extreme cases owing to the high volume of claims, may be asked to write and settle structural cases utilizing the Xactimate software.

 

Comma Recruitment are looking for 7-10 years relevant and progressively more responsible claims work experience, including several years experience leading teams / managing external vendors

•          Insurance business and supply chain management experience

•          Budget oversight experience

•          Advanced knowledge of principles and methods pertaining to business leadership

•          Knowledge of claims management practices, company operations and policies

•          Knowledge of principles and methods pertaining to the claims field and claim evaluation.

•          Knowledge of residential construction and proficiency in scoping and use of the home estimation software (Xactimate).

•          Understanding of Applied Structural Drying Techniques and the role psychrometry plays in drying structures and materials.

•          Understands remediation methods for most type of claims including mould and environmental spills.

•          Knowledge and skills to be able to evaluate the activities of our contractors and vendors that will have an impact on the outcome of claims

•          Strategic thinking and ability to translate strategy into action

•          Strong relationship builder

•          A proven collaborative approach to problem solving, decision-making and communication

•          Effective communications skills including facilitation, consultation, negotiation, persuasion and presentations.

•          Open-minded and non-judgmental when resolving human relations issues and concerns

•          Demonstrated ability to motivate, coach, counsel and train staff at all levels

•          Strong team player, works well under pressure and ability to deal effectively with change, able to apply strong change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

•          Organizational and time management skills at a senior level, able to communicate with a broad range of audiences and stakeholders

•          Customer focus, able to champion the customer perspective within the unit

•          Results focus, able lead the unit in the delivery of measurable financial results

•          Post-secondary education

•          CIP designation or working towards

 

Please forward resume to [email protected]

Contract – Underwriting Office and Administration – Toronto

Contract – Underwriting Office and Administration – $13 Hour, start 21^st Oct

Comma Recruitment are looking for a team of talented people that would like an opportunity to work with a multinational industry leading insurance company.

Do you have organizational skills and enjoy providing excellent customer service and would like to work with a company that promote from within, train and develop their staff.

We have a commercial lines project to move from a paper intensive business to a paperless efficient environment.  The team will see the current hard files in each Ontario Region be moved into a document storage container where underwriters will access the documents electronically. It will be responsible for the process of preparing of files for the scanning, tracking files as they move through the process and quality control.

 

As part of the Support Team you will:

• Organise commercial files and sort paper into document types.

• Assemble and prepare policy documents for scanning.

• Track and preparation of file shipments.

• Lifting and transferring file boxes regularly.

Qualifications

•12 months relevant work experience, preferably in an office environment.

• High School Diploma.

• An understanding of the principles and practices of general insurance.

•Highly organized with the ability to set priorities and meet deadlines.

•Ability to work independently and within a team.

• Keyboarding skills and knowledge of computers required.

• Experience with Windows based software programs and underwriting systems preferred.

 

Please forward resume to [email protected]

Insurance Relationship Manager – Business Development GTA

Insurance Relationship Manager – GTA – $70,000 – $80,000 + 40-50% Bonus

Comma Recruitment are looking for a talented Relationship Manager to present at VP and President level in order to build and develop  business relationships with the various professional organizations,  associations and employer groups who endorse our insurance products to its members.

As a Relationship Manager in this sector, the incumbent will be assigned a portfolio of existing large, strategic partner relationships covering all business segments in the province of Ontario.

Main Responsibilities

• Plans, organizes, and manages business development and retention activities for existing partners, including marketing campaign effectiveness.
• Directly responsible for managing alumni, professional associations, and employer groups of strategic importance.
• Under the guidance of the Senior Manager, directly negotiates contract parameters for existing partners; plans and negotiates contract renewals.
• Supports budget preparation on a per account basis and manages throughout the year by respecting and adhering to plan.
• Plans and organizes meetings with partners on a regular basis to discuss action plans, statistical information, rate and product changes, as well as company and industry updates.
• Directly involved in the planning of all direct marketing activities.
• Prepares presentation materials for meetings with current clients.
• Negotiates contract parameters and initiates launch of new programs.
• Participates in the planning of client activities and attends various functions.
• Plans and negotiates sponsorship of client events which represent the highest corporate visibility and impact.

Job Requirements:

Comma Recruitment are looking for a talented sales person that builds relationships at VP and President level.

• University or College diploma and/or equivalent experience
• 5- 10 years of previous account management/ B2B/client relationship experience dealing with key stakeholders.
• Face to face sales and public relations experience
• Marketing experience
• Strong negotiation skills
• Excellent communication and interpersonal skills
• Flexible and adaptable to changing situations and environments
• High level of integrity and accountability
• Professional and well-presented
• Ability to work in a team environment
• Insurance agent/broker designation an asset
• Knowledge of Microsoft Office programs

Please forward resume to [email protected]

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