Operations Manager

OPERATIONS MANAGER

Comma Recruitment are currently looking for an Operations Manager.  You will plan, direct and coordinate the operations of a medical branch that offers assessments for insurance companies. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Main Job Tasks and Responsibilities

• Coordination and Supervision – Coordinate, manage and monitor the workings of various departments in the organization.
• Financial – Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.
• Best Practices – Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Human Resources – Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Communication – Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
• Sales, Marketing and Customer Service – Manage customer support. Plan and support sales and marketing activities.
• Strategic Input – Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Education and Experience

• Degree in business administration, commerce, management or similar, or equivalent Industry leadership experience
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting, budgeting and costing
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices, Strong IT skills

Please forward resume to [email protected]   

Intermediate Bilingual Personal Lines Underwriter – $45,000 – $55,000

Intermediate Bilingual Personal Lines Underwriter

Comma Recruitment are hiring an Intermediate Bilingual Personal lines Underwriter for Downtown Toronto

Utilizing underwriting skills and judgment to process and underwrite moderately complex files by recognizing, evaluating and minimizing risk, establishing rating criteria and determining policy terms and conditions according to our auto and property underwriting guidelines and within binding authority limits.

• Respond and fulfill existing and prospective customers’ insurance needs.
• Provide expert customer service and an exceptional client experience.
• Communicate with customers in a timely and effective manner.
• Qualify clients and ensure that sufficient underwriting information is obtained to assess exposure, ensure risk eligibility and rating adequacy.
• Process applications, order and review various reports and underwriting questionnaires to determine degree of risk and acceptability of risk. Secure additional information if needed.
• Recommend insurance coverage and suggest/promote alternative products or services.
• Underwrite moderately complex personal lines insurance risks (broker & direct) and process new business transactions, endorsements, renewals and cancellations. Assess and evaluate risks in order to accept, modify, or reject insurance contracts in accordance with company objectives, underwriting policies, standards & procedures, applicable laws & regulations, and within established authority level, in order to develop and retain profitable business.
• Review all relevant claims reports, secure additional information as required, and take appropriate underwriting actions to ensure company standards are upheld.
• Provide technical and underwriting advice to team members.
• Maintain insurance licenses in all provinces where we write business.

We’re looking for someone with:

A College Diploma and / or working towards a Chartered Insurance Professional designation

At least 1 year of experience in a similar role

Bilingual in written and spoken English & French.

Excellent written and verbal skills in order to respond to inquiries or complaints.

Knowledge of personal lines insurance guidelines and products.

Computer literate with good keyboard skills, detail oriented and multi tasking.

Demonstrate efficiency and priority management skills to meet service standards.

Ability to work in and support a team-based environment.

Please forward resume to [email protected]

Property Claims Manager $75,000 – $85,000 + Bonus

Property Claims Manager

Comma Recruitment are looking for a talented Property Claims Manager to  manage and co-ordinate internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

3+ years experience handling Personal Lines and Commercial Property Claims, senior level or management level claims handling experience required.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist in improving operational processes and prepare the budget, provide follow-ups, updates and reports for management

Qualifications and experience required:

Chartered Insurance Professional (CIP) designation or working towards

3 + years property claims experience

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Must have Commercial experience

Please forward resume to [email protected]

Commercial Lines Account Manager

Commercial Lines Account Manager

Comma Recruitment have a full time opportunity for a Commercial Lines Account Manager

The Account Manager is responsible for overall accountability to the client for their insurance account.  Working with the assigned Account Executive (Producer), the Account Manager should be in a position to assist and work with all  aspects of the accounts assigned, and liaise with the key decision makers and information providers on the account to ensure the relationship is perceived as high value added.
Responsibilities include:

• Attend information gathering meetings, and contacting the key information provider and/or decision maker at the clients by phone, fax, e-mail, and the like.
  • Once the account is written the Account Manager will take over the handling of the account and be involved in the preparation of the Binders and Certificates, addressing any subject ivies attached to renewal.
  • Take overall responsibility for policy service between policy anniversary dates.
  • Liaise with key decision makers and information providers on an account, and will continue to be positioned by the organization as the key resource to the account.
  • The Account Manager will be the “first call” service contact for each of the assigned accounts and will be positioned as such by the organization and the producer.
  • Take ultimate responsibility for the gathering of information necessary to generate the renewal proposal.
  • Review the renewal proposal with the producer to ensure that it meets the producer’s perception of the client’s expectations.
  • Marketing responsibilities including preparation of the Marketing Submission or ensuring their assistant prepares the Marketing Submission.
  • Obtaining updates from the client for the Submission in conjunction with the Account Executive.
  • Involvement in weekly Marketing meetings with the Marketing department to monitor the progress of the renewals.
  • Obtain additional information as required by the Marketing department.

Qualifications:

• Minimum of 1 year of commercial lines experience preferred.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and time management skills.
  • Excellent teamwork and team building skills.
  • Able to build and maintain lasting relationships with underwriters, key business partners, and customers.
  • Strong problem identification and problem resolution skills.
  • High level of proficiency with Microsoft Office
  • Excellent organization, planning and prioritizing skills.
  • Proactive approach to problems and issues, working ahead of potential challenges.
  • Skill in analysis, critical thinking and decision making.
  • Excellent communication, innovation, adaptability, along with a customer focus, results orientation, and business sense.
  • Ability to effectively present a concept or proposal to existing or potential clients.
  • Ability to meet deadlines and communicate the status of assignments.
  • Ability to effectively participate in multiple projects.
  • High degree of resourcefulness and flexibility.
  • Able to effectively communicate both verbally and in writing to individuals at all levels of the organization.

Please forward resume to [email protected]

Intermediate and Senior Marine Underwriters

Intermediate and Senior  Marine Underwriter

Comma Recruitment are looking for Intermediate and Senior Marine Underwriters with 2 -5 years progressive experience. You will be responsible for underwriting within the marine lines unit.

Underwriters are responsible for evaluating & selecting profitable new risks, based on our underwriting appetite and principles, while developing and maintaining value-driven relationships with brokers.  Experience growing a book of business and Ocean Marine technical underwriting knowledge are required.

Based Downtown Toronto we offer an amazing package with the best bonuses in the industry.

 

• Responsible for the successful evaluation, selection, negotiation, and pricing for assigned policies in order to ensure a profitable book of business within established underwriting authority.
• Develop and maintain a professional relationship with brokers and/or customers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection.
• Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
• To monitor business performance, review progress and enable timely corrective or other appropriate actions to be taken with our partners.
• Develop and maintain a knowledge and understanding of company operations and procedures.
• Mentor and train less experienced underwriters and support staff.
• Work collaboratively on special projects and assignments when required.

 

Comma Recruitment are looking for:

• Post-secondary school education and/or equivalent on the job experience.
• Minimum 2 years experience for intermediate and seniors with 5+ years experience underwriting with a sound technical knowledge of Ocean Marine
• Broad knowledge and understanding of underwriting discipline and pricing models.
• Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
• Completion of the CIP/FCIP designation or working towards.

Please forward resume to [email protected]

 

Commercial Lines Marketing – Toronto

Commercial Lines Marketing – Toronto

Comma Recruitment have a full time opportunity for a Marketer to provide applications and marketing information to producers, review submissions for completion, assist producers with information required, coverage analysis, make recommendations regarding terms and coverage.

Support the sales team and assist the account managers with marketing renewals by building and fostering strong relationships with staff, producers and underwriters.

Prepare proposal presentations and binders as required, negotiate and place new and renewal commercial business with standard or specialty markets. Build a relationship with underwriters through professional risk submissions, attending market meetings, attending insurer functions and earning a reputation for being thorough, honest and fair.

Maintain current knowledge of the markets underwriting appetite and coverage development

Continue Commercial Insurance education through industry seminars and certification programs such as CAIB and CIP. provide technical support to staff ,track quote success, follow up for policy documents, check documents for accuracy.

You will be joining the marketing team, training will be provided but experience in a similar role or working in an insurance brokerage or Insurance company is a great asset, experience with commercial lines in a sales or service capacity.

Must have superb written and oral communication skills, the ability to liaise at all levels and the confidence to establish yourself in a marketing team.

Please forward resume to [email protected]

A Career In Insurance Sales – $38,000 Salary + Commissions

A Career In Insurance Sales – $38,000 Salary + Commissions

Comma Recruitment have  full time opportunities for entry level Personal Lines insurance sales, a full time role with full training provided along with all licensing  (RIBO), $38,000 salary + commissions, vacation and benefits package.

We are looking for new talent, any previous sales experience in any industry along with superb communication skills are required.

Fully paid training consists of  6 week in-class training and mentoring program, full time study paid for during study time for licensing  and ongoing training and support always provided, you need to provide ambition, enthusiasm and the confidence to communicate at all levels.

Please forward a resume to [email protected] and highlight previous sales experience.

This is a wonderful opportunity to kick-start a career in the insurance industry, superb opportunities for professional development, full time salaried role allows you to earn while you learn.

Small Business Account Manager

Comma Recruitment have a full time opportunity for a Commercial / Small Business Account Manager

• Post-secondary education, Undergraduate Degree, CIP or CRM preferred or working towards
• 1 years of commercial insurance  / Small Business Insurance industry experience, broker or underwriter experience is ideal
• Superb customer service skills
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

You will be responsible for providing exceptional customer service while assessing their insurance needs. Develop relationships.

Accurately identify exposures/risks associated with prospects operations and or gaps in existing coverage and present risk management and or insurance solutions to address them.

Gather underwriting information from prospects, prepare submissions and secure the best terms available from the markets for quotes through negotiations.

Develop relationships with underwriters to ensure timely issuance of documentation and best terms are made available.

Great opportunities for advancement and professional development.

Please forward resume to [email protected]

 

Senior Bilingual Property and Casualty Underwriter $80 – $90,000

Senior Bilingual Property and Casualty Underwriter

Comma Recruitment are looking for an experienced Property and Casualty Underwriter, the purpose of this position is to provide commercial Property and Casualty underwriting, risk classification and compliance to established standards.

Any experience with other lines including Auto is a real asset.

The candidate must be fully bilingual in French and English, a focus on customer service and satisfaction rather than target/production driven which is one of the many reasons why this role offers a senior, experienced underwriter a wonderful working environment and tremendous work/life balance

This is a full time role with excellent vacation, benefits and salary package

Qualifications:

• A minimum of 5 years underwriting experience, ideally 10+ years industry experience
• Must be fluently bilingual in both French and English
• College or university degree or equivalent work experience
• Excellent written and verbal communication skills
• Working towards, or have attained, the CIP designation
• Ability to collaborate with peers and subordinates as well as the ability to work well independently

Please forward resume to [email protected]

Commercial Underwriter – COC / Builders Risk

Commercial Underwriter – COC / Builders Risk

Comma Recruitment have an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to a successful underwriting team.

We have an existing book of business, a superb product and distribution model, great opportunity for an underwriter with experience in COC / Builders Risk .

You will be joining one of Canada’s largest insurance companies with amazing growth and development opportunities.

Responsibilities:

• Underwrite Builders Risk insurance, provide specialized solutions, experience, financial capacity and underwriting flexibility to meet the insurance needs of commercial contractors and developers with ongoing construction activity.
• Maintain in-force policies and ensure all policies are issued within service standards with the appropriate wordings, schedules, and certificates attached
• Record underwriting information for the purpose of evaluation, assessment, and profitability;
• Assist with training and coaching of other staff as required;
• Market our insurance products, solutions and services
• Foster good broker/ client relationships with face to face meetings and telephone communication

Required Experience, Qualifications and Expectations:

• Minimum 1 years of relevant underwriting experience
• Strong oral and written communication skills and superb time management and organizational skills.
• Ability to work well independently as well as part of a team.
• Accountability, customer-centric thinking, teamwork and a commitment to excellence.
• Enjoy working with our partners to establish professional relationships to achieve our growth and profit goals.
• Professional, friendly, and courteous in all interactions with external and internal customers.
• Computer literacy is required with working knowledge of Microsoft products and a comfort level with a company operating system.
• A University/College Diploma or equivalent is required or completion of or working towards CIP/FCIP designation

Please forward resume to [email protected]

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