Personal Lines CSR – Ottawa

Personal Lines CSR – Ottawa

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals, cross sell and up sell relevant products. This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Position Summary:

To provide front-line customer service for Personal Insurance policies and taking responsibility for the retention and account development of existing clients, quote and place new business as required.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Sell new policies/writing new business to existing or new clients, retain existing book of business
• Quote new business through outbound call initiatives, introductory letters and receiving walk-in clients
• Complete administrative tasks for the commercial department
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• RIBO Licensed
• Minimum of two years insurance experience
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Personal Lines Account Manager / CSR : North Toronto

Personal Lines Account Manager, Customer Service Rep – RIBO

Comma Recruitment are looking RIBO licensed sales or service reps with personal lines experience, brokerage or insurer experience, great communication skills and the ability to provide superb service to new and existing customers.

Located North Toronto with opportunities to work from home.

Key Responsibilities

• Respond to all client inquiries in a timely manner though phone and email contact
• Work closely with Producers (both Personal and Commercial)
• Review renewals for coverage and accuracy, re-market when required
• Liaise with our carriers to ensure proper coverage and follow-up on change requests
• Maintain organized and well documented files

Educational and Experience Requirements

• RIBO Licence required
• 1 – 3 years Personal Insurance experience
• College diploma, CAIB or CIP designation an asset
• Commitment to providing an outstanding level of customer service
• Strong organizational skills with emphasis on attention to detail and accuracy
• Individually motivated and able to work collaboratively within a vibrant team

Please forward resume to [email protected]

Professional Lines Underwriter

Professional Lines Underwriter

Comma Recruitment are looking for a Professional Lines Underwriter who is driven, results-oriented, and a team player. This is a great opportunity to work alongside industry experts, develop client relationships, and grow a career and a book of business to support our ambitious goals.

Job Responsibilities

• Underwrite new and renewal professional lines business for company partners based on underwriting authority and contract guidelines and produce business in assigned territories
• Strong aptitude for professional liability, miscellaneous E&O, technology E&O and Cyber liability; experience in other professional liability lines (A&E, Lawyers, D&O etc.) an asset
• Maintain the long-term profitability of a significant portfolio of accounts; the ability to successfully negotiate terms, conditions and pricing to achieve new business, renewal and profitability targets
• Develop and execute marketing plans with target brokers to drive new business and achieve retention goals
• Understand and leverage the breadth of products and markets, develop and submit underwriting referrals, where required.
• Develop and maintain a professional relationship with brokers and/or clients to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection
• Support in the development of new professional liability products by leveraging strong market and product knowledge
• Develop and execute marketing plan to drive new business
• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
• Mentor and train junior underwriters, as needed
• Enter computer data of quotations, binders and related support documents
• Other tasks as assigned

Qualifications

• 2 years or more of professional lines underwriting experience
• Provincial License or eligibility for obtaining, CIP, FCIP or comparable designations an asset
• Proven underwriting experience and the ability to make informed underwriting decisions in-house
• Demonstrated proficiency in sales and marketing
• Proven organization skills and ability with a strong attention to detail
• Strong broker relationships
• Ability to work independently, but also be a team player

Please forward resume to [email protected]   

Senior Environmental Underwriter – Toronto

Senior Environmental Underwriter

Comma Recruitment are looking for a talented Senior Environmental Underwriter who is driven, results-oriented, and a team player to join our dynamic company. This is a great opportunity to work alongside industry experts, develop client relationships, and grow a career and a book of business to support our ambitious goals. The successful candidate will report to Environmental Product Specialist.

• Underwrite new and renewal environmental business based on underwriting authority and contract guidelines and produce business in assigned territories
• Aptitude for environmental premises, contractors, consultants, tanks; some background in CGL product an asset
• Maintain the long-term profitability of a significant portfolio of accounts; the ability to successfully negotiate terms, conditions and pricing to achieve new business, renewal and profitability target
• Underwrite multi-line accounts for multiple classes of business
• Understand and leverage the breadth of products and MGA markets
• Develop and submit underwriting referrals
• Develop and maintain a professional relationship with brokers and/or clients to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection
• Support in the development of new environmental liability products by leveraging strong market and product knowledge
• Develop and execute marketing plan to drive new business, including in-person visits, telemarketing and distribution of marketing materials
• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
• Mentor and train junior underwriters, as needed
• Enter computer data of quotations, binders and related support documents

Qualifications

• 3+  years of stand-alone environmental and multi-line Underwriting experience
• Environmental Liability Underwriting experience
• Provincial License or eligibility for obtaining, CIP, FCIP or comparable designations an asset
• Demonstrated proficiency in sales and marketing
• Proven organization skills and ability with a strong attention to detail  Strong broker relationships

Compensation Package

• Competitive base compensation and industry leading bonus plan
• Health benefits
• Employer matched RRSP
• Employer paid continuing education courses, designations and licensing
• Many opportunities for career advancement

Please forward resume to [email protected]   

Bilingual STD Claims Examiner

Bilingual Short Term Disability Examiner

Comma Recruitment are looking for a talented Bilingual STD Claims Examiner, reporting to the Manager Life and Disability and working closely with the Team Lead, the incumbent reviews, assesses and processes claims for applicable benefits using the technical knowledge obtained from the policies, procedural manuals, and industry and government communications.

Working in a team environment you will utilize your strong verbal and written communication skills when interacting with clients, claimants, and all relevant stakeholders.

The incumbent must be able to work independently with little supervision, possess the ability to distinguish priorities and adapt well to change. The individual must work well under pressure, maintain production requirements and must be willing to work overtime as required.

The individual will ensure all claims are processed in date order, by automatically assisting other examiners in the processing of their assigned plan(s) when their own client base is in good order and will liaise in a professional manner with insurance agencies, doctors, trustees, members, management, lawyers and all other stakeholders, ensuring that only allowable information is released to recognized recipients and that all information is released in writing.

You will be required to process and manage Disability claims, establishing eligibility, calculation of earnings and benefit levels, along with obtaining the necessary medical evidence.

You will ensure all necessary documentation is provided to the insurance carrier in order for them to process any claims submitted to them for adjudication.

The successful candidate will maintain daily production requirements as determined by the Manager and keep the Manager aware of problems or areas of concern that require special attention. Confidentiality must be maintained over client and corporate records and medical claims information.

You will be required to operate a claims payment database as well as able to perform manual calculations. Following training period, a minimum of 95% accuracy is required.

Success in this role would be the mastery of the processes you touch on a day-to-day basis and your ability to keep abreast of industry and government requirements.

Qualifications

• Bilingual (French and English)
• Minimum two years related experience. Must have experience adjudicating complex disability claims cases, in a group insurance environment
• Experience adjudicating disability claims in a Unionized or Multi-employer background is an asset
• Must possess excellent customer service skills, be team oriented and cooperative with co-workers, consultants and departments
• Excellent analytical and letter writing skills, with attention to detail and accuracy
• Ability to prioritize, multi-task and adapt well to change in a busy office environment
• Ability to work well under pressure, meet deadlines and adhere to departmental standards.
• A self-directed individual who has demonstrated good judgment with the ability to initiate and accomplish tasks expediently and with minimum supervision
• Possesses current knowledge and keeps abreast of industry and government requirements.

Please forward resume to [email protected]   

Digital Health and Dental Claims, Fraud and Loss Prevention – Senior Manager

Comma Recruitment are looking for a strong technologically adept claims leader to join our growing team.

This role will be located in Etobicoke and report to the Director, Health & Dental Benefits Support.  The Health & Dental Claims team is made up of 35-40 total team members and supervisors and will all report into this role.

• Lead a team of Supervisors to get the most out of their people and improve the technology they use to fulfill the expectations of their role.
• Design and execute a plan to protect our client’s benefits investment by addressing fraud, waste and minimizing financial errors.
• Identify and respond to opportunities that will increase the percentage of claims that are administered digitally.
• Partner with the Director to develop a service strategy and organizational structure that improves the client experience.
• Develop strong business relationships with internal sales and service partners that depend on the delivery of a “best in class” claims experience.
• Build a team of Health & Dental Claims Experts that process claims accurately and solve problems quickly and professionally.

A great fit for this role will have skills and experience that resonate with the following statements:

• Brings a “Digital First,” modern mindset and approach to claims adjudication
• Advanced knowledge of highly effective claims adjudication processes and applications and a track record of developing technology and processes to drive efficiency, accuracy and improve the client experience.
• Possesses first-hand knowledge of “before the claim arrives” fraud and waste prevention strategies.
• Leads their people and creates a culture that understands how they can positively impact the client experience. Emulates that mindset.
• Data driven decision maker. If the data doesn’t exist, knows how to create it.
• Focused on achieving service and quality targets and standards.

Qualifications

• 8 plus years progressive experience in the group benefits industry. A focus on health & dental claims and applicable regulatory standards and best practices
• Minimum of 5 years of leadership experience with at least 1 year of that experience at a comparable level of responsibility to this role as well as leading people managers
• Industry designation in employee benefits (e.g. CEBS) is an asset

Comma Recruitment are interviewing now for this full-time permanent position,  the role offers competitive salary and benefits, bonus, pension and group RRSP plans.

Please forward resume to [email protected]   

Underwriter, Casualty and Hospitality,  Etobicoke

Working closely with internal teams, you will be accountable for assessing, evaluating and making decisions about risks for both new and existing customers.

 Responsibilities & what you’ll be doing:

• Quote new business by assessing the risk, pricing, choosing the appropriate company, preparing final quote and sending it to the broker;
• Work with Hospitality team members with an eye toward writing and retaining profitable business, Net Income/Profitability above Gross Written Premium
• Write new business by following up on quotes, sending binders, obtaining all required original documents and signatures and issuing the policy;
• Issue renewals by re-underwriting with up-dated information obtained from Broker and then pricing, offering and issuing the policy;
• Produce policy changes and endorsement by underwriting, pricing and issuing policies;
• Establish and maintain professional working relationships with companies and brokers through telephone conversations and one-to-one meetings;
• Overall administration of assigned accounts from submission to expiration;
• Corresponding directly with brokers and other external contacts;
• Collaborating and corresponding verbally and in writing with internal support teams;
• Performing quality control of rating, coding, and issuance output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, data entry, etc.);
• Assist in developing, training and mentoring junior underwriter(s) and technical assistant(s);

 ESSENTIAL QUALIFICATIONS:

The ideal candidate will be a highly self-motivated individual and collaborator who is client focused, proactive in dealing with situations and uses critical judgment to make decisions and offer solutions.  The person will also demonstrate the following:

• 3+ years of experience in Hospitality underwriting and 5+ years of commercial underwriting, Casualty;
• CIP Certification or equivalent
• Proficient with Microsoft Office Suite;
• Proven analytical skills;
• Considerable experience in a highly service-oriented role;
• Effective problem solver with initiative to be innovative and creative with developing new ideas and concepts;
• Exemplary interpersonal skills with a demonstrated ability to develop and maintain relationships;
• Excellent time management skills with proven ability to prioritize, handle multiple tasks and move between projects continuously;
• Excellent written and oral communication skills and presentation skills;
• Strong organizational skills, attention to detail;
• Committed to team-based environments;
• Proven ability to handle confidential material with the highest level of discretion;
• Demonstrated ability to flourish in environments of significant change;
• Autonomous (comfortable working with minimal supervision);

What we offer:

• Full time salaried role
• Work-life balance with flexible work hours;
• Support of continuing education training and programs;
• Comprehensive Health Benefits;

Please forward resume to [email protected] or [email protected]   

Quality Assurance Specialist, Assessment Division  – Mississauga

Reporting to the Senior VP & Managing Director, Assessment Division, this permanent, full-time position is responsible for ensuring high quality services are delivered to our clients including auto and disability insurers, employers, law firms and government agencies across Canada.

Comma Recruitment are looking for knowledge of applicable insurance legislation, policies and regulatory guidelines is essential in order to deliver assessment services and reports of the highest quality, in a timely manner and within with the scope of each referral.

What we stand for

Core values are our guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence: a commitment to being the best and/or delivering the best.

Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity: honesty and transparency in thought, communication, and action

Comma Recruitment are looking for a consummate professional with a minimum 3 years’ experience in a similar role within the medical-legal field, specifically reviewing medical, functional, psychological and vocational assessment reports, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within with the scope of each referral.

You are customer centric and strive to provide best-in-class service to clients, combined with superior communication, prioritization and organizational skills.

You excel working in a dynamic, collaborative and agile environment, always looking to innovate and grow.  You are a team player with excellent interpersonal skills. You are comfortable in a fast paced environment and able to work within tight deadlines, delivering high quality results through your superior analytical skills, keen attention to detail and knack for problem solving.

You are aligned with our core values and identify with a number of behaviours that are integral to our culture and to our success:

Achieving:  the desire and drive to continually learn and extend our reach

Accountability: taking 100% responsibility and making and keeping clear agreements

Authenticity: creating a culture of mutual respect and civility while being genuine and fair

Awareness: using logic and intuitiveness equally in the decision-making process Appreciation: expressing gratitude and building on the positive

 

What you bring

Thorough understanding of the Quality Assurance process, including proof-reading medical,  psychological, functional and vocational reports for consistency, completeness, accuracy,  spelling and grammar, all within assessors’ professional scope and mandate of specific referral.

Knowledge of medical terminology, transcription and/or editing

Knowledge of relevant legislation as it relates to key customers; knowledge of the Statutory Accident Benefits Schedule (SABS) is mandatory.

Superior computer skills, including proficiency with MS Word, Excel and Adobe.

Experience with SmartSimple, SecureDocs and HCAI is an asset.

Experience in catastrophic claims and AMA Guides preferred.

Experience in liaising with adjusters, medical experts/assessors, employers, and legal representatives to meet customer service standards and achieve optimal outcomes.

Please forward resume to [email protected]   

Accountant – Payroll / Expense Accounts / Bank Reconciliation

Scarborough / Markham  $50 -$60k

Comma Recruitment are currently looking a talented individual with Accounting experience, comfortable with payroll, expense accounts, journal entries, bank reconciliations, experience with full cycle accounts is preferred but not essential.

Our client uses an outside CA for year end accounting, this team is responsible for month and year end accounting transactions, in preparation for the CA’s annual accounts. You will have a major input into Bi-weekly payroll, expense accounts and various reconciliations.

You will be a key contributor for the Accounting team, working within a national medical / healthcare company.

• Prepare and Analyze financial documents
• Manage bi-weekly payroll
• Assist in month end / year end accounts
• Communicate accounting results to outside Chartered Accountant for final year end accounts preparation
• Manage month end and year end reconciliations, ledgers, expense accounts.

Qualifications

• Qualification in accounting preferred or working towards.
• 2+ years of experience in audit or accounting
• Ability to work with technology and company systems;
• Ability to work in team;
• Excellent communicator
• High level of professionalism
• Ability to negotiate and make quality decisions at the appropriate time;
• Autonomous, able to manage his work, be organized and rigorous;
• Good adaptability
• Strong analytical and critical thinking capability; and, Eager to learn

Please forward resume to [email protected]   

High Value Clients CSR – Personal Lines, RIBO $60 – $70k

Comma Recruitment are looking for RIBO licenced CSR’s to provide exemplary service to existing customers within the VIP / High Value book.

3-5 years RIBO licenced sales or service experience, strong communication skills and the ability to provide excellent customer service.

Key Job Responsibilities

• Respond to all client inquiries in a timely manner
• Will work closely with Producers
• Review renewals for coverage, accuracy and market when required
• Adhere to binding authority set out by carriers
• Process and/or review all transactions
• Follow internal workflow
• Achieve division retention goals
• Identify upsell opportunities, explain and recommend to clients
• Identify cross selling opportunities and produce quality leads to sales team
• Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations

We are looking for talented service brokers / CSR’s with

• Minimum of 3 years relevant insurance and/or industry related experience ideally within a brokerage
• 3 – 5 years RIBO License required
• Strong verbal/written communication skills
• Ability to work well under pressure with minimum supervision in a team environment
• Strong emphasis on a positive team dynamic
• Excellent time management and organization skills
• High attention to detail and accuracy
• Ability to multi-task between a variety of tasks, projects, and deadlines.

Please forward resume to [email protected]

 

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