Manager: Personal Lines Sales and Service

Comma Recruitment are looking for a talented manager to lead a sales and service team, personal lines for collector cars and motorcycles.
Reporting to the VP, Special Programs / Lifestyle you’ll be responsible for managing employees, planning and evaluating department activities, and managing performance of all team members. Client retention is a key focus of this job. Growing the client base is also important.

Comma Recruitment are looking for a manager with personal lines leadership experience:
• Ensures efficient and effective operation of the National Collector Cars and Motorcycles Sales and Service department, which includes setting targets, analyzing and responding to call centre performance data such as customer satisfaction and service results, coordinating workflow and communicating with other managers within the department.
• Maintains acceptable service levels for the business unit to align with corporate standards. Actively manages schedules to meet client expectations regarding authorization of “available time”, work “off phones”, outgoing calls, lunch times and vacations.
• Focuses on retention. This includes responding to clients’ questions, concerns or complaints, ensuring customer expectations are met and managing customer satisfaction according to corporate standards.
• Responds to escalated customer complaints, ensuring appropriate action is taken and working with required stakeholders to address the issue brought forward.
• Ensures call centre operational standards, customer service, policies, programs and procedures are maintained at all times. Identifies areas for improvement within the call centre and makes recommendations for continuously improving excellent customer service.
• Attracts new business. This includes responding to clients’ questions, concerns or complaints, and initiating new business through incoming calls, and cross-selling initiatives. Works with Marketing and Business Development teams to build plans to increase lead generation and sales.
• Works with key sales stakeholders to co-develop and implement strong and consistent sales processes.
• Supports strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information, and collecting forecasting requirements to prepare an annual budget and schedule expenditures and manages to it.
• Applies quality principles and practices to establish a strategic approach and to improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
• Implements the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals; offering job coaching and training; conducting monthly one-on-one meetings; motivating and providing support to help employees meet objectives and quality requirements; reviewing progress; and offering feedback as required.
• Fosters high performance and leads the team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals; communicating strategies and objectives; and providing team members with essential resources for performing individual job responsibilities efficiently and effectively. Ensures team members meet their targets to achieve overall organizational growth.
• Enforces the adherence to in-house policies to maintain the brokerage’s good standing. Works with the Corporate Licensing Coordinator to ensure all regulatory paperwork is filed in accordance with the relevant provincial regulators.
• Represents the brokerage with other insurance companies within the insurance community. This includes maintaining communication and resolving procedural and underwriting problems as required. This also includes holding regular meetings to discuss results, negotiate promotions and potential changes.
• Provides information to the VP, Lifestyle including annual objectives, business opportunities, results, trends, and competitive information. This also includes tabulating the sales and service standards data monthly and maintaining year-to-date figures.
• Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks in insurance, benchmarking best-in-class practices, and participating in professional associations.
• Performs other duties within competence, as assigned.

Comma Recruitment are looking for:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
• RIBO licence is required (AMF or other National Licensing would be considered an asset).
• Management experience, ideally four years’ experience in a supervisory role.
• Experience in the property and casualty Leisure and Lifestyle industry specializing in Collector Cars and Motorcycle insurance (experience with other niche insurance segments such as boats, mobile homes and cottages is a plus).
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications
Please forward resume to [email protected]

Senior Commercial Underwriter

Comma Recruitment are looking for a talented Commercial Underwriter to join a leading insurer, the successful candidate will be knowledgeable and be able to provide best in class service to a portfolio of Broker partners while adhering to targets and goals.

The position requires strong attention to detail and organization; an ability to prioritize and successfully manage accountabilities within a fast paced and high-volume environment.

Summary of Role & Responsibilities:
• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability.

Comma Recruitment are looking for:
• In-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship
Education and Experience:
• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial underwriting experience

Please forward resume to [email protected]

Personal Lines Account Manager- GTA

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.
This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.
Excellent salary, bonus, benefits and pension plan, work from home flexibility and a choice of GTA locations to work from.

Position Summary:
To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business
What you will be doing:
• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

What you bring to the table:
• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, systems like EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

High Value Account Manager

Comma Recruitment are looking for a talented High Value Account Manager, 3+ years personal lines service and account management experience with strong experience servicing VIP /High Value clients. You bring superb customer service standards along with experience with high value markets such as Intact Prestige, Onyx, Aviva Ovation, Chubb etc.

Primary Duties
• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Comma Recruitment are looking for :
• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 2+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

 

Benefits
On top of a very competitive salary and bonus structure, we offer a highly comprehensive benefits and vacation package that covers
• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care
• Employee Assistance Program
Please forward resume to [email protected]

MGA Underwriter and Team Lead

Comma Recruitment is working with an award winning MGA, looking for a talented MGA Underwriter
with leadership experience or leadership qualities to underwrite submissions and manage a small team
of Underwriters.
Reviewing submissions, writing quality business while building relationships with colleagues, brokers
and specialist markets.

Do you like to look at challenging risks with a problem-solving mind? This is a key role with room for
further growth within our company. Remote work options are available.
If you are looking for an opportunity in a fast paced, motivating, hybrid or remote work environment
with great benefits, where you are empowered in your role, you may be the exact person we are looking
for!

As our Team Leader, you will:
• Oversee a small team 0f 6-8 Commercial Underwriters
• Review & apply pricing, terms & conditions to new & renewal business.
• Maintain & grow the existing book of business.
• Establish & strengthen relationships with retail producing brokers by encouraging additional
submission inflow.
• Provide feedback & market intelligence to the Ontario team, motivate and oversee MGA
underwriters
• Develop broker relationships by attending broker meetings, conventions & functions.
• Potential to participate in discussions with markets & add commentary on specific programs
• Discuss new product development opportunities
What you bring to the team:
• Strong organization, prioritization, and time management skills to complete assignments
efficiently and within structured timelines
• An eye for detail to handle new business quotations with a high degree of accuracy
• Positive, driven, and disciplined attitude with a solutions focus
• Self-motivated to meet competitive individual and team-related targets
• Strong independent work ethic
• Ability to work harmoniously in a team environment & collaborate with teammates
• Strong written language, and professional communication skills
• Flexible and adaptable to change
• Strong negotiation skills
• Understanding of Microsoft Office Suite
• Level 1 – General Insurance license (or the ability to obtain within a certain time frame)
• CAIB, CIP, CRM, FCIP or working towards a finalizing a designation is preferred
• 5+ years commercial underwriting experience, ideally with solid MGA experience
What we bring to the table:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement.
• Competitive Salary
• Bonus Structure
• Company-matched RRSPs
• Employee Stock Purchase Plan
• Extended medical benefits
• Job Stability
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals.
• An environment where a proactive and entrepreneurial attitude thrives.

Please forward resume to [email protected]

Bilingual High Value Account Manager

Comma Recruitment are looking for a talented Bilingual High Value Account Manager, this is not your average service broker role! You’ll be the primary point of contact for our exclusive VIP accounts – a growing program that’s central to our company’s future. Here’s why you’ll love this role:

• You’ll be part of a program that’s expanding, and you’ll have the opportunity to influence that growth from the ground up.
• You’ll manage a distinguished group of clients, offering tailored, white-glove service while ensuring they receive the exceptional attention that aligns with their unique need.

This is an exciting opportunity for someone who thrives on creating lasting client relationships and is eager to play a key role in the expansion of our VIP program.

As part of your role, you will:

• Be the go-to expert for high-value clients and strategic accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific needs.
• Shape the future by being part of the VIP program and providing exceptional service and insights that drive growth and elevate the client experience.
• Take ownership of client interactions by handling inquiries, processing changes, and ensuring that all underwriting standards and requirements are met with excellence.
• Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues with creative, thoughtful solutions.
• Leave your mark on our growing program by sharing insights and recommendations with leadership, making sure we continuously improve and provide world-class service.

Qualifications

The perfect candidate for this role is someone who’s passionate about making an impact and excited about the prospect of being part of something bigger. This is the unique blend of skills and experience we would love to see in an ideal candidate:

• AMF license required.
• RIBO license(or a commitment to obtain one).
• Minimum of 3 years in personal lines automobile and property insurance.
• Proficiency in French and English is required.
• Intermediate knowledge of Microsoft Office Suite applications.
• A growth mindset and a desire to evolve your role as the VIP program expands.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Please forward resume to [email protected]

High Value Account Manager

Comma Recruitment are looking for a talented High Value Account Manager, 3+ years personal lines service and account management experience with strong experience servicing  VIP /High Value clients. You bring superb customer service standards along with experience with high value markets such as Intact Prestige, Onyx, Aviva Ovation, Chubb etc.

Primary Duties

• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Comma Recruitment are looking for :

• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 2+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

Benefits

We offer a highly comprehensive benefits and vacation package that covers

• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care
• Employee Assistance Program​

We also offer other perks like:

• On-site gym
• Employee Referral Program
• Company Events
• Company provided snacks/fruit/coffee/tea

Please forward resume to [email protected]

Recruitment and Roster Relations Manager

Comma Recruitment is looking for a Recruitment and Roster Manager to provide overall support to Assessment Services in ensuring appropriate availability and expertise within the Assessor Roster to meet the needs of the business.

Understanding the needs of the Scheduling/ Intake Teams and Client Stakeholders and combining that with the expectation of our assessors in relation to the client deliverables is essential for success in this role.

The Recruitment and Roster Relations Manager will be responsible for securing Block Booking dates and ensuring all Assessor Credentialing is current.

This is a full time position, working remotely.

Description:

• Responsible for identifying and anticipating assessor recruiting needs and gaps by Intake and Scheduling and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
• Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
• Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment and report quality.
• Overall responsibility for maintaining the AB, BI, CAT, Occupational Health National rosters, and submission of all client roster submissions on a quarterly, year basis.
• Oversight and direction of Block Booking (pre-booking dates and block booking calendar is managed to meet key performance metrics).
• Responsible for overall assessor relations, fee negotiations and credentialing
• Assessor site visits on a regular basis

 

Qualifications

• IME Industry experience a must
• Business Development or Account Management experience would be an asset
• Excellent interpersonal and communication skills
• Attention to detail
• Ability to work under pressure
• Independent and Self-motivated
• Ability to problem-solve and adapt quickly
• Computer proficiency in Microsoft Office Programs (Outlook, Word, Excel), Smart Simple, other Client Referral Management Software, and web based meeting platforms (MS Teams)

Please forward resume to [email protected]

Administration, Ajax

Comma Recruitment are looking for a talented Administrator to work with a wonderful team located in Ajax.

Working with a team to organize scheduling for monthly, quarterly and annual fire inspections.

Schedule engineers and inspectors, review and update subsequent reports.

Email clients with inspection reminders

Respond to incoming calls and email inquiries

Review and type up new quotes

Accept deliveries and update system

Working Mon – Thursday 8:30 – 4:30pm and 8:30 – 4:00pm Friday from Ajax location

 

Comma Recruitment are looking for :

Strong administration skills, experience in a busy office environment.

Excellent communication skills verbal and written to effectively work with internal and external stakeholders.

Strong time management and organizational skills to manage competing priorities.

Current Microsoft Office working knowledge, experience with Excel and Outlook a great asset

Ability to work independently and as part of collaborative team environment.

We offer Full training provided and ongoing support and excellent hourly rate

Please forward resume to [email protected] 

Specialty Lines, Client Service Manager

Comma Recruitment is looking for a special lines underwriter to work with a leading international team as a Client Service Manager.

Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.

They provide coaching of other Specialty Lines staff – mixing their mentoring and technical experience to ensure that all on the team are supported.  They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind.  They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

 

We are looking for:

• Specialty Lines Underwriting (Fronting being a strong asset)
• Customer Service and Relationship-Building
• Coaching and mentoring

 

And you have:

• 5+ years of Commercial Underwriting (Property, Casualty, Fronting)
• Leadership experience
• Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables

We offer:

• Superb salary, benefits and pension plan along with generous vacation.
• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• Growth opportunities to develop your career by applying to permanent roles as they become available.
• We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.
• We care about the community and supports the causes you believe in with donation matching and team volunteer days.

Please forward resume to [email protected]

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