RIBO Customer Service $40,000 – $45,000 + Bonus
June 10, 2014 by Comma Recruitment
Filed under Jobs
RIBO Customer Service – Markham and Newmarket
Comma Recruitment require talented Customer Service Reps to provide exemplary customer service to clients within our Service Department who have home and auto policies with us
POSITION DESCRIPTION:
• You will be our primary contact with your clients for service related issues.
• Contact upcoming renewals, create referrals and explain coverages
• Clear communication and quality telephone skills are very fundamental to your success.
• Alert your team members to industry related issues requiring action or further communication.
• When interacting with your clients, look for opportunities to up sell related and relevant coverages (such as optional accident benefits, water damage coverage, valuable articles floaters, claims protection etc.).
• When the insurer issues a non-renewal or the client requests a cancellation, promptly connect with your client and offer alternative coverages and/or pricing options. Retention is our key objective.
• Maintain complete and accurate client activity notes on SigXp.
REQUIRED QUALIFICATIONS:
• Post Secondary Education (college preferred)
• R.I.B.O. license required.
• Three to five years of successful customer service ideally with experience in a brokerage
• Familiarity with SigXp considered an asset
• Fluency in a second language is beneficial .
COMPENSATION
• Our salary range is industry competitive and includes paid group benefits. Starting salary $40,000 – $45,000 + Bonus, we can be flexible with salary for candidates with extensive brokerage service experience
• There is an annual bonus based on a combination of your individual performance as well as Brokerage results.
• Full time roles with Vacation and Statutory holidays
OTHER INFORMATION
• Start times are flexible and range between 8:30 and 10am. Team co-ordination is required.
Please forward resume to [email protected]
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