Auto PD Claims Manager – Toronto $70,000 – $85,000 + Bonus

Auto PD Claims Manager – Toronto

Comma Recruitment are looking for a talented Claims Manager to coach and mentor claims staff, ensure efficient and courteous service to claimants, insureds, and brokers through the direction and training of the adjusting staff in the investigation, analysis, and settlement of claims.

The Claims Manager will also be responsible for the day to day operations and departmental strategies in the achievement of regional goals for customer service, productivity and quality.

 

Responsibilities

• Ensure the effective day to day operation of the unit by coordinating and enhancing workflow and operational procedures.
• Provide effective daily leadership, coaching and motivation of staff.
• Manage customer service standards by communicating effectively with all parties involved.
• Direct the accurate and efficient payment of claims in accordance with legislative requirements.
• Actively Involved in settlement conferences, mediation and internal committee file reviews

Develop relationships with other departments such as underwriting, actuarial, distribution in order to meet business goals and to identify/implement new and better strategies to handle current functions and operations.

Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.

Work collaboratively with Managers and/or Directors on special projects and assignments requiring advanced technical skills and knowledge when required.

 

Comma Recruitment require:

Post-secondary school education and/or equivalent on the job experience.

2+ Years in Claims Management with over 5 years experience in a claims adjusting role

Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.

Working knowledge of other functional areas (i.e. Claims, Risk Management, Premium Accounting, etc.)

Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.

Completion of the CIP or FCIP designation.

Demonstrated ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.

Demonstrated negotiation skills, ADR experience.

Strong analytical, problem-solving skills, investigative, and decision-making skills.

Demonstrated report-writing skills, including an orientation toward detail and precision.

Able to plan, organize, and manage multiple demands and changing priorities.

Demonstrated ability to work well as a team player or independent contributor; Self-motivated.

Strong leadership, interpersonal, and coaching skills.

Excellent communication (both oral and written) skills to explain processes and terms.

 

Please forward resume to [email protected]