Specialty Lines, Client Service Manager

Comma Recruitment is looking for a special lines underwriter to work with a leading international team as a Client Service Manager.

Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.

They provide coaching of other Specialty Lines staff – mixing their mentoring and technical experience to ensure that all on the team are supported.  They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind.  They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

 

We are looking for:

• Specialty Lines Underwriting (Fronting being a strong asset)
• Customer Service and Relationship-Building
• Coaching and mentoring

 

And you have:

• 5+ years of Commercial Underwriting (Property, Casualty, Fronting)
• Leadership experience
• Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables

We offer:

• Superb salary, benefits and pension plan along with generous vacation.
• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• Growth opportunities to develop your career by applying to permanent roles as they become available.
• We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.
• We care about the community and supports the causes you believe in with donation matching and team volunteer days.

Please forward resume to [email protected]