Commercial Account Manager

Comma Recruitment is looking for a Commercial Lines Account Manager with 2+ years of Commercial
Insurance account management experience, a talented professional with ambition. You love to win, be
constantly challenged and want each day to be different.
Do you have commercial insurance industry experience, broker, account management, account
executive experience, proficient in MS Office, TAM and other common programs
Excellent customer service and conflict resolution skills
Excellent verbal and written communication and presentation skills Strong organizational and time
management skills.
Strong negotiation skills and the ability to work independently

Duties include:
• Working to deliver an unmatched customer service experience while reporting directly to the
President & CEO who is actively involved in supporting, training and helping all colleagues learn,
grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on
insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations,
dealing with customer requests, complaints, all aspects of renewals including securing the best
terms and conditions and presenting the best insurance product(s) based on the needs &
preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry
and/or gaps in existing coverage and present risk management and/or insurance solutions to
address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing
recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure
the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand
experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals,
responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful
relationships to ensure inquiries about products and services and complaints are handled
appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and
company growth targets.

We offer:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement
• Competitive Salary and remuneration package
• Extended benefits
• Job Stability and a flexible approach to work from home and flexible hours
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals
• An environment where a proactive attitude thrives.

Please forward resume to [email protected]