Intake Coordinator , Industry leading IME

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide information and direction for assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft office, Adobe)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]