Commercial Account Manager  – Home office flexibility or hybrid role

Comma Recruitment are looking for talented Commercial Account Managers, we offer a wonderful package, working with a great team, ongoing training and professional development:

• Our culture – Everyone from our Associates to Account Managers and Advocates are gifted ownership in the company each and every year to help everyone enjoy the benefits of being an owner
• Work From Wherever You Want – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement. State of the art systems along with access to markets to suit all our client’s needs.
• Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.
• We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Bright and talented with Commercial Insurance account management experience, love to win, be constantly challenged and want each day to be different. Want to work for an organization that is disruptive, aggressive, growing and fun.

Have completed or working towards your CAIB, CIP, FCIP, CRM, RPLU etc.

Are you primarily motivated by the satisfaction and joy that comes from helping others.

Commercial insurance industry experience, broker, account management, account executive experience preferred

Computer skills – proficient in MS Office, TAM and other common programs

Excellent customer service and conflict resolution skills

Excellent verbal and written communication and presentation skills

Strong organizational and time management skills

Strong negotiation skills and the ability to work independently

Responsibilities and Duties:

• Working to deliver an unmatched customer service experience while reporting directly to the President & CEO who is actively involved in supporting, training and helping all colleagues learn, grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations, dealing with customer requests, complaints, all aspects of renewals including securing the best terms and conditions and presenting the best insurance product(s) based on the needs & preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry and/or gaps in existing coverage and present risk management and/or insurance solutions to address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals, responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful relationships to ensure inquiries about products and services and complaints are handled appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and company growth targets.

Please forward resume to [email protected]