Claims Administration and Support $40 – $50k

Comma Recruitment are looking for a strong administrator with a claims/insurance background to support the claims department with a variety of tasks to assist them with the handling of claims to ensure timely and accurate processing, while delivering high quality customer service. In addition, this role supports the Accounts Receivables function.

• Provide administrative support to the Adjusting team
• Intake all new incoming claims through email
• Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate reporting channels within established timelines.
• Within 24 hours of notice or receipt of report from the Adjuster, complete the 24-hour report in accordance with client expectations.
• Forward notice of loss and related documentation to insurer or broker via email.
• Upload required information / documentation and diary service
• Scan and upload to applicable file any incoming cheque payable to insureds, contractors, etc.; notify Adjuster of payment received and any pending action required.
• Handle account receivable function
• Follow up on past due invoices; report any invoicing queries or concerns from Examiners.
• Sort through incoming mail.
• Prepare monthly and quarterly reports as requested
• Provide support with PowerPoint presentations as requested

QUALIFICATIONS
• Post-secondary education and/or a combination of education and related experience.
• Experience in insurance adjusting or broker claims environment preferred.
• Prior experience handling account receivable an asset.
• Experience in a customer service environment an asset.
• Excellent oral and written communication.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel, PowerPoint) and
aptitude to learn various systems.
• Proven ability to have an empathetic telephone manner, professional communication
skills and mannerism throughout a telephone call experience.
• Demonstrated ability to manage changing priorities and proven organizational skills to plan, review and follow-up to prioritize tasks. Planning must be done to handle deadlines, peak periods and/or unexpected situations.
• High attention to detail.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.

Please forward resume to [email protected]