Director – Broker Relations $130k + Bonus

Director, Broker Relations and Strategy

Comma Recruitment are looking for a Director with extensive Broker experience and superb relationships, The Director has nationwide accountability for overseeing the development, implementation and maintenance of the following:

 

• A strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
• Identify broker and consumer needs and develop plans and materials to address
• Process improvements across the business to improve competitiveness and ease of doing business with our broker customers

 

Specific Accountabilities

• Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
• Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
• Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
• Assist in identifying projects that will drive additional top line growth or reduce loss ratio pressures
• Represent the Corporate Committee for Project & Initiative Prioritization
• Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
• Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
• Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
• Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
• Lead all broker and brand employee facing events and tradeshows

Qualifications and Experience

• Post-secondary education in a relevant field and active participation in CIP courses
• Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
• Having a strong presence and credibility within the broker community is essential
• Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
• Ability to be strategic and anticipate trends based on extensive broker knowledge
• Ability to influence, convince, direct and persuade others is an important skill requirement.
• Ability to lead and manage projects and ensure deliverables are met
• Ability to lead teams without direct authority
• Ability to coach teams to success
• Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience

 

Please forward resume to [email protected]