Customer Service Representative, Etobicoke $38k – $40k, Full Time

Customer Service Representative – Contact Centre, Etobicoke $38k – $40k + Benefits and Vacation

We are looking for Inbound Contact Centre Agents to join our Contact Centre in our Etobicoke Head Office, we also have a Vaughan office but initial 3 months training will be at Etobicoke.

We’re looking for Customer Service Representatives with excellent communication skills to join our growing team.

Our Customer Service Department is different than the norm. We don’t work weekends, 9:00PM is the latest you would work, and your shifts would be set! The shift will be one of the following 11:00am – 7:00pm, 12:00pm – 8:.00pm or 1:00pm – 9:00pm

Your primary goal in this role will be to help clients and professionals by answering questions about our Extended Health and Dental, Pension and Administration of benefits plans and policies.

Success here means providing callers with a great experience. You’ll help a variety of people each day, from policy holders to medical professionals to union representatives. All call centre or customer service experiences will be valuable as you listen carefully, show empathy, and respond correctly. Sometimes you’ll have the answer, sometimes you’ll escalate the issue. You’ll always handle your calls professionally and with care.

We’re looking for more than just customer service experience. We want to find the right fit for our team. You’ll be a perfect fit if you are:

Independent – you’ll grow to work more and more independently.  We’ll give you the support you need along the way.

A strong communicator – you listen, speak and write well in English. You can bring clarity to complex and nuanced issues for any audience.

Detail-oriented – you’re meticulous with every detail, knowing that the smallest things can make a big difference.

Driven – you’re constantly trying to improve your knowledge and impact.

Resilience – you know how to stay calm under pressure and rise to the occasion. Technologically savvy – You can move between multiple systems easily in a MS Windows environment, often without using your mouse.  You would be comfortable helping someone install and use an App on their smartphone.

Critical thinker – You are someone who grounds yourself in knowledge needed to do the job and uses that knowledge and common sense to provide solutions and answers to the client.

This is a full-time, permanent position, salary range is $38,000 – $40,000 depending upon experience.

Three months training program, fully paid.

We also offer competitive benefits, pension and group RRSP plans, and access to Goodlife Fitness at the discounted corporate rate. Our offices are surrounded by amenities, and you’ll have free parking.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

Qualifications

 

• Fully fluent in written and spoken English, bilingual an asset
• Experience in a customer service or customer facing role
• Knowledge of Microsoft Word and Excel for data entry and document creation

 

Please forward resume to [email protected]