Service Coordinator / Intake – openings Toronto West and Scarborough

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.

PRIMARY DUTIES

As a highly organized and customer service-oriented Service Coordinator, you will:

• Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
• Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
• Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
• Follow up with all referrals, tracking clients in internal tracking system
• Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
• Build relationships with clients and stakeholders
• Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
• Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
• Perform accurate, detailed data entry with notes capture
• Contribute to team success by supporting, and participating in, new staff training

 

QUALIFICATIONS

To take on the key role you must have:

• 2+ years’ customer service experience in an office environment with client-facing responsibilities
• Preferably, hold a college diploma or bachelor’s degree
• Experience in an IME or experience with Disability claims and injuries
• Be proficient in Word and Excel, and a quick adapter to new processes and systems
• Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
• Communicate effectively, both verbally and in writing
• Be a natural team player and contributor to team results and success
• Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

 Please forward resume to [email protected]

Senior PHP Developer – Toronto

Senior PHP Developer

Comma Recruitment are looking for an experienced PHP Developer with a strong understanding of object oriented software development with PHP. Capable of working on the whole stack, you will have experience with both front and back end technologies, and will be able to read, understand, and question design specifications, as well as be able to identify and improve the application.

 

Job responsibilities:

• Participate in all aspects of development life cycle
• Determine development feasibility within identified constraints.
• Evaluate and recommend options, software and tools which can help to achieve project targets.
• Create technical specifications based on business requirements
• Write clean, well designed code following industry best practices
• Work closely with Quality Assurance to track down and resolve reported issues
• Coach and mentor junior team members.
• Contribute and promote software best practices and processes across the team.
• Participate actively in code reviews.
• Provide continuous technical support to your teammates.
• Participate in preparing and deploying product releases

Must Have Skills:

• Bachelor’s degree in CompSci, or Mathematics, or Engineering – (5+year)
• Must communicate with technical and Business users – (7+year)
• Object Oriented PHP 5/7 – (7+years)
• Database schema design and optimization (MSSQL) – (5+year)
• At least 5+ years’ experience developing web applications using PHP 5/7, SQL, HTML, CSS, and JavaScript
• Front-end development, particularly HTML, CSS, JavaScript
• JQuery, AJAX – (5+year)
• MVC framework – (5+year)
• Version Control Systems (Git) – (5+year)
• Custom framework design – (5+year)
• Familiarity with AWS
• Good understanding of LAMP (where M is Microsoft SQL)
• Experience with load balancing, firewalls
• Some experience in management of Linux servers in virtualized environments (Amazon Linux AMI)
• Basic knowledge of Linux scripting languages

Other Qualifications

• Knowledgeable in Responsive Design concepts, CSS3, HTML5
• Experienced in creating and consuming various API’s.
• Deep architectural understanding of web applications
• Ability to understand business needs and communicate with various stakeholders
• Ability to be organized and work both independently and in teams to meet deadlines and exceed expectations
• Demonstrated ability to refine and improve existing solutions, providing insight to emerging technologies and practices
• Exceptional analytical and organizational skills, out-of-the-box thinker
• Experience with custom framework design
• Excellent communication and documentation skills
• Passionate about application architecture, optimization and security
• Able to dive into core mechanism of existing frameworks, understand, and create patches and/or customizations

 

Please forward resume to [email protected]