Director – Broker Relations $130k + Bonus

Director, Broker Relations and Strategy

Comma Recruitment are looking for a Director with extensive Broker experience and superb relationships, The Director has nationwide accountability for overseeing the development, implementation and maintenance of the following:

 

• A strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
• Identify broker and consumer needs and develop plans and materials to address
• Process improvements across the business to improve competitiveness and ease of doing business with our broker customers

 

Specific Accountabilities

• Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
• Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
• Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
• Assist in identifying projects that will drive additional top line growth or reduce loss ratio pressures
• Represent the Corporate Committee for Project & Initiative Prioritization
• Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
• Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
• Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
• Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
• Lead all broker and brand employee facing events and tradeshows

Qualifications and Experience

• Post-secondary education in a relevant field and active participation in CIP courses
• Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
• Having a strong presence and credibility within the broker community is essential
• Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
• Ability to be strategic and anticipate trends based on extensive broker knowledge
• Ability to influence, convince, direct and persuade others is an important skill requirement.
• Ability to lead and manage projects and ensure deliverables are met
• Ability to lead teams without direct authority
• Ability to coach teams to success
• Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience

 

Please forward resume to [email protected]

Property Claims Manager – Mississauga

Property Claims Manager

Comma Recruitment are looking for a talented Property Claims Manager to  manage and co-ordinate internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

3+ years experience handling Personal Lines and Commercial Property Claims, senior level or management level claims handling experience required.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist in improving operational processes and prepare the budget, provide follow-ups, updates and reports for management

Qualifications and experience required:

Chartered Insurance Professional (CIP) designation or working towards

3 + years property claims experience

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Must have Commercial experience

Please forward resume to [email protected]

Administration – Woodbridge

Administration , Woodbridge – Full Time $37,000 plus benefits.

Comma Recruitment are looking for administration staff to support executives, must have experience in similar role, great IT skills including data entry.

Must have experience in an administration / office support role. Professional and outgoing.

Salary with benefits and vacation, full training provided, full time Mon-Fri  9am – 5pm

 

Knowledge/ Skills/ Abilities :

Strong organizational and time management skills

Superb customer service and telephone skills

Excellent verbal and written communication skills

Strong IT skills

Experience in an Admin position

Bright, upbeat and enthusiastic

 

Please forward resume to [email protected]

Bilingual Claims Adjuster – Junior / Intermediate

Bilingual Claims Adjuster – Junior / Intermediate  $45,000 + Benefits, Vacation

Comma Recruitment are looking for a Life, Accident and Health claims adjuster who is perfectly bilingual in French and English, full training provided and salary dependent upon previous claims experience.

PRIMARY DUTIES

• Adjudicate incoming Life, Accident and Health claims
• Approve, deny, or inquire further for necessary information from claimants, doctors, or hospital to assess claimant’s eligibility for benefits.
• Interprets and administers policy provisions including eligibility and investigations.
• Review incoming correspondence concerning existing claims.
• Refer files for special investigation, if required.
• Discuss and explain benefit payments to claimants by telephone.
• Document claim file actions and telephone conversations appropriately.
• Review claims on diary and send follow up reminders in a timely manner.
• Refer activity outside of authority level to Senior Adjusters/Assistant Manager, Claims.

QUALIFICATIONS REQUIRED

• Bilingual (Fluent in French and English);
• Experience in a Claims department, ideally with experience handling insurance claims from start to settlement
• Good communication skills, both verbal and written;
• Aptitude for figures;
• Possess a logical mind and an understanding of the insurance industry;
• Knowledge of medical terminology;
• Very good computer skills;
• Ability to make sound judgments and good decision-making skills;
• Strong cross-functional team skills with the ability to work independently;
• Previous disability management experience, assessing disability claims would be an asset; and
• Previous knowledge of disability products would be an asset.

Please forward a resume to [email protected]