Property Claims Manager – Toronto

Responsibilities

Responsible for managing and controlling the operations of the Commercial Property Claims Unit based in the Greater Toronto Area to meet corporate objectives.  Provides technical expertise and leadership to ensure efficient and effective work processes, quality service, and continuous improvement.  Directs resources within budget allocation and ensures adherence to corporate policies and standards.

 

Major Duties:

Manages the operations of the Commercial Claims Property Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress.  Assumes responsibility for the selection process and hiring of employees within the unit.

Provides leadership to the Unit.  This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Identifies and coordinates assignments within the Unit.

 

Provides guidance and feedback regarding performance. Facilitates continuous learning and development.

Prepares and discusses yearly performance reviews with unit staff members.  Participates in salary administration process for employees in the unit.

 

Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, analyses of investigation results and documentary evidence and determining the possible level of recovery or payment.  Collaborates with Claims Reps in the handling and managing of complex claims related issues and/or escalates problems according to company policies.

 

Ensures that corporate policies, claims standards, and procedures are followed.  Maintains effective communication channels with other departments.  Liaises with other claims experts or management on technical and administrative issues.

 

Establishes and maintains productive business relationships with vendors, service providers, and legal firms.  Attends to their concerns and issues.

 

Monitors performance to ensure compliance with professional and corporate standards.  Remains current with industry trends, technical developments, services, and products.  Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

 

Manages individual claim cases.  This includes: investigation, collection, and assessment of information; production of claims reports; and determination and negotiation of claim settlements.  This may also include customer and broker contact and consultation with expert adjusters and lawyers.

 

Audits staff files and provides feedback and/or training as determined by this exercise.  Where required, establishes controls based on audit findings.

 

Participates in the development and implementation of business plans for the Unit.  Develops, recommends, and implements management strategies, organizational structure, and process/technology improvement initiatives.

 

Qualifications

• University degree / college diploma preferred or equivalent business experience

• CIP Designation and an ongoing commitment to self-development i.e. FCIP participation

• Five years Commercial property claims handling experience, preferably with a strong commercial background, including condominium knowledge

•Experience at a supervisory level

• Strong technical skills in Commercial and Personal Lines property

• Strong communication and customer service skills

 

Please forward resume to [email protected]

Salary around $80,000 depending upon experience

 

 

Ottawa – Underwriting, Electronic Business Specialist $55/$60k

Position: Underwriting, Electronic Business Specialist and Trainer

Location: Ottawa

 

Responsibilities:

• Maintain and develop knowledge of our systems, products,  and any system enhancements or new product launches. Deliver training on our Broker      technology.
• Deliver and conduct follow-up visits on system training to Brokers.
• Conduct monthly review and analysis of assigned Brokers.  Gain buy-in and communicate with Brokers to encourage and improve usage of Broker      tools.  Work with Regional teams to identify Broker candidates for Point of Sale tools and identify opportunities to increase usage with existing Brokers.
• Conduct quality control of Helpline Calls and provide coaching to Helpline agents.
• Develop and maintain training material including in order to communicate and encourage usage of tools.
• Recommend process and/or technology changes to improve business results and maintain competitiveness.

Qualifications:

• University degree or related business experience
• Completion of or progress toward a Certified Insurance Professional (CIP) designation
• Minimum of three years prior experience in a personal lines underwriting role at an intermediate or senior level
• Computer literacy including a high level of knowledge of Halcion and our other policy processing systems is essential and familiarity with Lotus Notes and Microsoft Office is preferred.
• Individual must hold a valid Drivers Licence and have a willingness to travel within the geographic territory of the region.
• Individual      must possess the following skills; outstanding written, oral and interpersonal communication skills; ability to teach the Adult Learner;      sound knowledge of Personal Lines products, guidelines and underwriting rules

 

To apply please forward resume to [email protected]

Auto PD and Service Centre Manager (East GTA) $85,000 – $95,000 + Bonus

Responsible for assisting the Claims Service Centre Director in providing overall direction and management of the Customer Service and Financial operations within the department.

Also, responsible for providing efficient and effective work processes, quality service and continuous improvement within the department.

1. Proactively manages workflow and resources of the Auto PD Units to achieve regional goals and exceed customer expectations. Handles escalated client and broker calls when necessary.

 

2. Reports on progress up against specific goals and objectives. Provides Monthly/Quarterly reports on productivity; service and specific goals and objectives to the Claims Service Centre Director.

Assists the Claims Service Centre Director in managing and controlling the department’s internal and external expenses.

 

3. Monitors activities of the clerical support staff. Focus on providing a high level of customer service to our internal and external customers, who includes the efficient setting up and prompt delivery of new claims to ensure prompt contact. .

 

4. Develops, recommends, and implements strategies for loss cost containment and increased Salvage and Subrogation returns to improve the Claims Service Centre’s financial performance.

 

5. Manages and monitors the use of Preferred Vendors to meet objectives of the Regions Direct Repair Shop Program, Rental Car Program and ETA Program

6. Provides leadership to direct reports. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in corporate objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Recruits and develops staff.

 

7. Ensures that corporate policies/procedures, reserving guidelines and service and productivity standards are being followed. Implements policies in areas such as Liability determination, investigation, policy interpretation. Assists the Claims Service Centre Director in providing direction on claims matters, i.e. policy interpretation, legal and technical issues related to specialty lines or concerning large losses.

 

8. Determines goals and objectives for unit managers and other direct reports. Assigns responsibilities. Provides guidance and feedback regarding performance. Facilitates continuous learning, career development and succession planning.

 

9. Maintains effective communication channels and relationships with other units and managers throughout the company, others within the insurance community and vendors, service providers, and legal firms.

 

10. Promotes and manages effective relationships with the Regional Management team and other COEs and keeps them informed on technical, administrative and service issues. Ensures that the RVP and RBMs are made aware of any issues that may impact brokers or their territory.

 

Qualifications

Technical expertise related to the insurance business, products and claims related processes.

Ability to analyze and interpret statistical information, legal and governmental regulations.

Ability to lead a team by using excellent listening skills, coaching and mentoring abilities, and proactive approaches.

 

Experience in a Customer Service Centre environment including familiarity with Symposium reporting, Call Quality Monitoring and other tools used to improve service delivery and efficiency.

 

Strong project management skills to scope out projects, deploy and direct resources, set clear objectives, monitor progress, anticipate problems and evaluate results.

 

Effective communication skills to develop and foster favorable business relationships, tactfully negotiate contracts, and resolve conflicts. Ability to formulate policy statements and convey technical or legal information. Must be able to conduct formal presentations in group settings to influence and persuade others.

 

Ability to make decisions in time sensitive situations. Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.

 

These skills are normally acquired through a combination of education and experience equivalent to: University graduation at the bachelor’s level and the Chartered Insurance Professional designation or Fellowship status with the Insurance Institute of Canada

Ten years of multi-line claims experience; preferably some field experience; and experience in a management capacity. Computer literacy is required.

Please forward resume to [email protected]

Intermediate Personal Lines Underwriter – GTA East

This position reports to the Provincial Underwriting Manager.

The purpose of this position is to provide personal lines auto & property underwriting, processing and customer service support to brokers in order to achieve rate integrity, proper risk classification and compliance to established standards.

The Intermediate Underwriter is also responsible for answering broker inquiries and completing broker visits and training and is accountable for maintaining a profitable book of business for their market.

Experience visiting brokers and/or reviewing broker ratios and performance is preferred.

Qualifications:

• A minimum of 3 years underwriting experience
• College or university degree or equivalent work experience
• Excellent written and verbal communication skills
• Working towards or have attained the CIP designation
• Ability to collaborate with peers and subordinates to reach goals as well as the ability to work independently
• Experience in the standard auto & property market as well as experience in a broker office would be an asset

Please forward resume to [email protected]

 

Commercial Lines Underwriting Specialist – GTA East $70k

Responsibilities

The Commercial Lines Specialist acts as the key technical commercial underwriting resource for the Regional Commercial Underwriting teams

 

1.        Trains, coaches, and serves as technical referral resource to Commercial Lines Managers and underwriters.  Assists Commercial Lines Managers in training new staff or brokers on products, processes and underwriting procedures.

Makes key recommendations with respect to appetite, guidelines, capacity and class and US exposure risks.

2.         Mentors the decision making process on more complex and/or larger risks and problem accounts and approves risks within regional authority level in support of growth and profitability.  Also assists in process for reinsuring risks based on class, exposures, and features inherent to the risk.

3.         Participates in regional reporting process. Scope would include the identification and closure of any existing training gaps.

4.        Reviews frequency and severity reports and provides recommendations and observations.  Considers mix of business, loss ratios by line of business, fit of business and identifies problems or patterns and works with the Commercial Lines Managers to correct. Determines what resources a broker may require in order to make the business written profitable.

5.         Acts as a commercial technical resource, participating in Corporate projects and task forces or industry committees as appropriate;  Provides key Regional input and recommendations to ensure that commercial underwriting strategy recognizes local conditions and takes advantage of opportunities unique to the marketplace;

Researches industry issues which have significant potential to adversely affect commercial results and have an impact on  commercial focus.

6.        Networks with the insurance community to keep abreast of changes in the industry.

Maintains professional qualifications by participating in continuing education programs.

 

Qualifications :

Extensive Commercial Lines experience with emphasis on property and casualty; experience in commercial automobile would be a strong asset.

University degree or equivalent education and work experience.

CIP designation preferred

Must exhibit a sound knowledge of all commercial lines insurance.

Expert and current understanding of all relevant commercial underwriting policies, systems, and production related processes.

Solid awareness of competitor activity through participation in industry groups

Able to develop and foster favourable business relationships, negotiate, and conduct presentations in formal settings.

Able to review and analyze statistical reports, make recommendations and implement action plans for change as required.  Must also be able to interpret policy wordings and legal documents.

Able to make decisions in time sensitive situations, address complex problems and take calculated risks always keeping profitability in mind.  Excellent communication skills, both written and verbal.

Required competencies include:  Drive for Results, Passion for the Business, Customer Service, Developing Others, Adaptability, Creative Problem Solving, Influence, and Decisive Action.

Wholesale Insurance Underwriter

Providing brokers with quality coverage and competitive pricing for hard-to-place commercial and liability risks.

Looking to develop a book of business, we are also interested in buying an existing book of business.

Designing and negotiating risk transfer solutions for a world-wide client base and provide informed advice on risk management, structuring and business planning for managing general agents and underwriting agents. Must have 5+ years Insurance experience with a good knowledge of the Wholesale Insurance market.

Please forward resume to [email protected]

Accident Benefits Adjuster – Toronto – $55,000 – $65,000

Intermediate AB Adjuster – Downtown Toronto  $55,000 – $65,000, $65k+ Senior

 

This position is responsible for investigating, negotiating and settling accident benefits claims. The adjuster will be responsible for direct file handling and communication with all involved parties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Confirm valid coverage.

Fully investigate and verify claims under Ontario’s S.A.B.S.

Fully investigate injuries.

Provide instruction and direction to external vendors i.e.: independent adjusters, rehabilitation firms, translation firms, investigation firms

Calculate ultimate probable exposure and reserve accordingly.

Ensure files are up to date with A.B. packages and forms, medical information, employment information and treatment information.

Report any serious injuries to Supervisor.

Mentor and coach junior adjusters.

If required Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.

Comply with service standards as outlined in the claims manual.

Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

Accident Benefits adjusting experience. Two years + for Intermediate roles, Four years + for Senior position.

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice code.

Detail oriented and well organized individual.

Strong oral and written communication skills and superb interpersonal skills.

Work well individually or as a part of a team.

Computer literacy with working knowledge of Microsoft Office Suite 2000 and/or XP.

High School Diploma or equivalent and University or College Degree or have or working towards CIP designation.

 

Please forward resume to [email protected]

Senior BI Adjuster – $70 – $80k, Mississauga and West Toronto

This position is responsible for investigating, negotiating and settling serious bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

• Confirm valid coverage.
• Fully investigate liability.
• Fully investigate serious injuries & exposure.
• Experienced handling CGL files
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Properly maintain a diary system to monitor files.
• Ensure files are up to date with BI worksheet, case law, medical and liability information.
• Report any serious injuries to Manager.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Comply with service standards as outlined in the claims manual.
• Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum 10 years experience adjusting Bodily Injury claims.
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice code.
• Detail oriented and well organized individual.
• Strong oral and written communication skills.
• Some Travel to mediations/trials is required
• Superb interpersonal skills and leadership qualities/potential.
• Work well individually or as a part of a team.
• Computer literacy with working knowledge of Microsoft Office Suite 2000 and/or XP.
• High School Diploma or equivalent and University or College Degree; have or working towards CIP designation.