Service Broker, Personal Lines Clients $40,000 – $45,000 Salary + Bonus – North Toronto

Service Broker, Personal Lines Clients  $40,000 – $45,000 Salary + Bonus – North Toronto

Comma Recruitment are looking for a  Service Broker to provide exemplary customer service to existing clients, who have home and auto policies.

• Act as primary contact with clients for service issues and general concerns;
• Provide service by telephone, or at client request, at the client’s home or business location;
• Participate in review of client accounts on an annual basis, at the time of the renewal;
• General client service, including contacting company underwriters, and with other involved staff, such as Account Executives and Account Managers in other departments;
• Completion of processing tasks related to policies & endorsements utilizing required forms;
• Alert team members and other staff (including Management) to service or claims issues requiring action or client communication;
• Remain alert for opportunities to up-sell coverage
• Review all documents received from insurers (renewals, endorsements, cancellations)
• Maintain complete and accurate client activity notes;

REQUIRED QUALIFICATIONS:

• R.I.B.O. license required.
• successful customer service experience in a general insurance brokerage
• Familiarity with insurance IT systems is considered an asset (TAM, CompuQuote, PowerBroker)
• Excellent communication skills 

Please forward resume to [email protected]