Property Claims Manager – Toronto

March 29, 2012 by  
Filed under Jobs


Responsible for managing and controlling the operations of the Commercial Property Claims Unit based in the Greater Toronto Area to meet corporate objectives.  Provides technical expertise and leadership to ensure efficient and effective work processes, quality service, and continuous improvement.  Directs resources within budget allocation and ensures adherence to corporate policies and standards.


Major Duties:

Manages the operations of the Commercial Claims Property Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress.  Assumes responsibility for the selection process and hiring of employees within the unit.

Provides leadership to the Unit.  This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Identifies and coordinates assignments within the Unit.


Provides guidance and feedback regarding performance. Facilitates continuous learning and development.

Prepares and discusses yearly performance reviews with unit staff members.  Participates in salary administration process for employees in the unit.


Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, analyses of investigation results and documentary evidence and determining the possible level of recovery or payment.  Collaborates with Claims Reps in the handling and managing of complex claims related issues and/or escalates problems according to company policies.


Ensures that corporate policies, claims standards, and procedures are followed.  Maintains effective communication channels with other departments.  Liaises with other claims experts or management on technical and administrative issues.


Establishes and maintains productive business relationships with vendors, service providers, and legal firms.  Attends to their concerns and issues.


Monitors performance to ensure compliance with professional and corporate standards.  Remains current with industry trends, technical developments, services, and products.  Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.


Manages individual claim cases.  This includes: investigation, collection, and assessment of information; production of claims reports; and determination and negotiation of claim settlements.  This may also include customer and broker contact and consultation with expert adjusters and lawyers.


Audits staff files and provides feedback and/or training as determined by this exercise.  Where required, establishes controls based on audit findings.


Participates in the development and implementation of business plans for the Unit.  Develops, recommends, and implements management strategies, organizational structure, and process/technology improvement initiatives.



• University degree / college diploma preferred or equivalent business experience

• CIP Designation and an ongoing commitment to self-development i.e. FCIP participation

• Five years Commercial property claims handling experience, preferably with a strong commercial background, including condominium knowledge

•Experience at a supervisory level

• Strong technical skills in Commercial and Personal Lines property

• Strong communication and customer service skills


Please forward resume to

Salary around $80,000 depending upon experience




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