Bilingual High Value Account Manager

Comma Recruitment are looking for a talented Bilingual High Value Account Manager, this is not your average service broker role! You’ll be the primary point of contact for our exclusive VIP accounts – a growing program that’s central to our company’s future. Here’s why you’ll love this role:

• You’ll be part of a program that’s expanding, and you’ll have the opportunity to influence that growth from the ground up.
• You’ll manage a distinguished group of clients, offering tailored, white-glove service while ensuring they receive the exceptional attention that aligns with their unique need.

This is an exciting opportunity for someone who thrives on creating lasting client relationships and is eager to play a key role in the expansion of our VIP program.

As part of your role, you will:

• Be the go-to expert for high-value clients and strategic accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific needs.
• Shape the future by being part of the VIP program and providing exceptional service and insights that drive growth and elevate the client experience.
• Take ownership of client interactions by handling inquiries, processing changes, and ensuring that all underwriting standards and requirements are met with excellence.
• Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues with creative, thoughtful solutions.
• Leave your mark on our growing program by sharing insights and recommendations with leadership, making sure we continuously improve and provide world-class service.

Qualifications

The perfect candidate for this role is someone who’s passionate about making an impact and excited about the prospect of being part of something bigger. This is the unique blend of skills and experience we would love to see in an ideal candidate:

• AMF license required.
• RIBO license(or a commitment to obtain one).
• Minimum of 3 years in personal lines automobile and property insurance.
• Proficiency in French and English is required.
• Intermediate knowledge of Microsoft Office Suite applications.
• A growth mindset and a desire to evolve your role as the VIP program expands.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Please forward resume to [email protected]

High Value Account Manager

Comma Recruitment are looking for a talented High Value Account Manager, 3+ years personal lines service and account management experience with strong experience servicing  VIP /High Value clients. You bring superb customer service standards along with experience with high value markets such as Intact Prestige, Onyx, Aviva Ovation, Chubb etc.

Primary Duties

• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Comma Recruitment are looking for :

• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 2+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

Benefits

We offer a highly comprehensive benefits and vacation package that covers

• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care
• Employee Assistance Program​

We also offer other perks like:

• On-site gym
• Employee Referral Program
• Company Events
• Company provided snacks/fruit/coffee/tea

Please forward resume to [email protected]

Recruitment and Roster Relations Manager

Comma Recruitment is looking for a Recruitment and Roster Manager to provide overall support to Assessment Services in ensuring appropriate availability and expertise within the Assessor Roster to meet the needs of the business.

Understanding the needs of the Scheduling/ Intake Teams and Client Stakeholders and combining that with the expectation of our assessors in relation to the client deliverables is essential for success in this role.

The Recruitment and Roster Relations Manager will be responsible for securing Block Booking dates and ensuring all Assessor Credentialing is current.

This is a full time position, working remotely.

Description:

• Responsible for identifying and anticipating assessor recruiting needs and gaps by Intake and Scheduling and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
• Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
• Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment and report quality.
• Overall responsibility for maintaining the AB, BI, CAT, Occupational Health National rosters, and submission of all client roster submissions on a quarterly, year basis.
• Oversight and direction of Block Booking (pre-booking dates and block booking calendar is managed to meet key performance metrics).
• Responsible for overall assessor relations, fee negotiations and credentialing
• Assessor site visits on a regular basis

 

Qualifications

• IME Industry experience a must
• Business Development or Account Management experience would be an asset
• Excellent interpersonal and communication skills
• Attention to detail
• Ability to work under pressure
• Independent and Self-motivated
• Ability to problem-solve and adapt quickly
• Computer proficiency in Microsoft Office Programs (Outlook, Word, Excel), Smart Simple, other Client Referral Management Software, and web based meeting platforms (MS Teams)

Please forward resume to [email protected]

Administration, Ajax

Comma Recruitment are looking for a talented Administrator to work with a wonderful team located in Ajax.

Working with a team to organize scheduling for monthly, quarterly and annual fire inspections.

Schedule engineers and inspectors, review and update subsequent reports.

Email clients with inspection reminders

Respond to incoming calls and email inquiries

Review and type up new quotes

Accept deliveries and update system

Working Mon – Thursday 8:30 – 4:30pm and 8:30 – 4:00pm Friday from Ajax location

 

Comma Recruitment are looking for :

Strong administration skills, experience in a busy office environment.

Excellent communication skills verbal and written to effectively work with internal and external stakeholders.

Strong time management and organizational skills to manage competing priorities.

Current Microsoft Office working knowledge, experience with Excel and Outlook a great asset

Ability to work independently and as part of collaborative team environment.

We offer Full training provided and ongoing support and excellent hourly rate

Please forward resume to [email protected] 

Specialty Lines, Client Service Manager

Comma Recruitment is looking for a special lines underwriter to work with a leading international team as a Client Service Manager.

Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.

They provide coaching of other Specialty Lines staff – mixing their mentoring and technical experience to ensure that all on the team are supported.  They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind.  They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

 

We are looking for:

• Specialty Lines Underwriting (Fronting being a strong asset)
• Customer Service and Relationship-Building
• Coaching and mentoring

 

And you have:

• 5+ years of Commercial Underwriting (Property, Casualty, Fronting)
• Leadership experience
• Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables

We offer:

• Superb salary, benefits and pension plan along with generous vacation.
• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• Growth opportunities to develop your career by applying to permanent roles as they become available.
• We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.
• We care about the community and supports the causes you believe in with donation matching and team volunteer days.

Please forward resume to [email protected]

Liability Claims Specialist

Comma Recruitment is looking for a talented CGL and BI Claims Specialist with 5+ years progressive claims expertise.

This position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties.

Role & Responsibilities include :

• Confirm valid coverage.
• Fully investigate liability losses.
• Fully investigate serious injuries & exposure.
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Maintain a proactive diary system to monitor files.
• Ensure files are up to date with reserve worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations.

 

Comma Recruitment is looking for the following knowledge, Skills and Attributes:

• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.
• Detail oriented and well-organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required.
• Superb interpersonal skills and leadership qualities/potential.
• Work well individually or as a part of a team.
• Computer literacy with strong working knowledge of Microsoft programs.

Education and Experience:

• Minimum 5 years of experience adjusting CGL & BI claims
• CGL experience ideally to include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses.
• Experience in Municipality losses and construction wrap up an asset.
• University or College Degree
• CIP designation or working towards one

Please forward resume to [email protected]

Property Claims Adjuster

Comma Recruitment are looking for a talented Property Adjuster who can deliver a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.

Confirm coverage for incoming claims by reviewing and compiling facts, obtain technical reports from various parties as required, complete contractual coverage analysis and assessing quantum, review subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.

Coordinate, direct and follow up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.

Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.

Gather information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.

Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.

Assist and participate in all dispute forums related to policy coverage on behalf of key stakeholders. Provide support and assembles documentation on items in dispute along with resolution recommendations.

Participate as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.

Identify by law requirements and standard unit definitions of each provinces Condominium policies.

Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs. Keep claims information confidential to protect operations and insured members.

Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.

Adhere to guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.

Actively participate in coaching and training sessions and collaborate with team members and management.

Take an active role in creating an environment of continuous improvement of work efficiencies and highlight value work. Become an active Member of our National Catastrophic Response Team

Comma Recruitment are looking for :

A post-secondary education and/or college diploma within related field.

CIP designation or working towards designation.

A provincial adjusters license; Ability to acquire same.

2+ years’ experience with a good understanding of the various property policies.

Excellent communication skills verbal and written to effectively work with internal and external stakeholders.

Strong time management and organizational skills to manage competing priorities.

Current Microsoft Office working knowledge.

Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.

Ability to work independently and as part of collaborative team environment.

 

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits; total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work.

Rewarding salary and bonuses that truly value your dedication

Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day

Defined benefit pension plan for a financially confident retirement

100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)

Access to a wealth of learning resources, including LinkedIn Learning for professional development

Flexible work-from-home and hybrid options

Unlock your potential with opportunities for advancement

 

Please forward resume to [email protected]

Clinical Coordinator – GTA with hybrid flexibility

Comma Recruitment are seeking a highly skilled and experienced Clinical Coordinator to join our team. The Clinical Coordinator will play a key role in facilitating the IME process, liaising with insurance companies, and ensuring the smooth operation of medical examinations. The ideal candidate will have a strong background in clinical coordination, experience with catastrophic impairments, and proficiency in software such as Smartsimple or IME Workflow.

Responsibilities:

• Coordinate and schedule independent medical examinations (IMEs) with healthcare providers, claimants, and insurance adjusters.
• Act as the primary point of contact for insurance companies, providing updates, addressing inquiries, and ensuring client satisfaction.
• Review medical records and reports to assess the severity and extent of catastrophic impairments.
• Collaborate with healthcare professionals to gather necessary documentation and information for IMEs.
• Utilize software platforms like Smartsimple or IME Workflow to manage and track examination requests, appointments, and reports.
• Ensure compliance with regulatory requirements and company policies throughout the IME process.
• Assist in the preparation and distribution of comprehensive medical assessment reports to insurance clients.
• Provide administrative support as needed, including data entry, file maintenance, and invoice processing.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., healthcare administration, nursing) preferred.
• Proven experience in clinical coordination, preferably in a medical examination or insurance setting.
• Familiarity with catastrophic impairments and the associated medical documentation and terminology.
• Proficiency in using software platforms such as Smartsimple or IME Workflow for scheduling and workflow management.
• Excellent communication and interpersonal skills, with the ability to effectively interact with healthcare professionals, clients, and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining confidentiality and adhering to ethical standards in all aspects of work.

Please forward resume to [email protected]

 

 

 

 

Commercial Administrator

Comma Recruitment are looking for a talented administrator within the commercial department to work for a leading brokerage.

Our culture – Everyone from our team is gifted ownership in the company each and every year to create alignment and to help everyone enjoy the benefits of being an owner!

Work From Wherever You Want! – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement.

Always connected and part of a team! – Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.

Master of your own destiny – We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Are you an experienced professional administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others. Have expertise and experience working with Applied Systems TAM or EPIC. Are organized, hardworking and love working in an environment where every day is different.

Working directly with our team to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing financing quotes, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, financing partners and colleagues to ensure timely and accurate issuance of all documentation.

Triage incoming calls and emails, quote requests and customer inquiries. Assist in Accounts Receivable tasks as needed, such as applying payments to client accounts.

Understand and adhere to current workflows, policies, and procedures.

Comma Recruitment is actively looking for detail focused, critically thinking people who are passionate about helping others and want to join a rapidly growing team/organization!

Greater than 2 years of commercial insurance industry experience, 5 years of personal lines experience or 10+ years of professional administrative experience

Computer skills – proficient in MS Office, Outlook, Applied TAM etc. Excellent customer service and conflict resolution skills Excellent verbal and written communication and presentation skills Strong organizational, prioritization and time management skills

Excellent attention to detail, ability to work independently

Please forward resume to [email protected]

Personal Lines Account Manager

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Excellent salary, bonus, benefits and pension plan, we also have opportunities for senior brokers with experience managing VIP/High value clients, superb package and increased salary for these roles.

Position Summary:

To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business

What you will be doing:   

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

 

What you bring to the table:

• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

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