RIBO – Sales And Service Roles – Toronto and GTA East
July 4, 2013 by Comma Recruitment
Filed under Jobs
RIBO Sales and Service
Comma Recruitment have contract and full time opportunities for new and experienced RIBO licenced sales and service, located Toronto and Toronto East.
Personal Lines sales and service required to follow up with existing referrals, make policy amendments and issue certificates and explain coverages.
Handling Personal Lines Home and Auto policies.
Full training provided on systems and procedures, excellent multi national company with immediate starts, full time and contract positions available.
Please forward resume to [email protected]
Personal Lines Service Broker – $40,000 – $50,000
June 10, 2013 by Comma Recruitment
Filed under Jobs
Personal Lines Service Broker – GTA
Comma Recruitment are looking for excellent customer service reps to work at a busy brokerage, ideally with an insurance background and with a RIBO license or working towards.
Strong customer service skills and excellent communication and telephone manner.
Working on existing accounts, taking incoming calls and processing applications, administration, policy amendments and upsell and cross selling new products.
Full time opportunity with salary of $40,000 – $50,000 depending upon experience.
Please forward resume to [email protected]
Bilingual Claims Assistant – Downtown Toronto
June 10, 2013 by Comma Recruitment
Filed under Jobs
Bilingual Insurance Claims Assistant
The Claims Assistant will provide administrative assistance to the SIU department by compiling data, reporting, assigning files or tasks and processing payments.
The SIU Claims Assistant will aid in analyzing data and assessing cases to identify fraudulent transactions through managing work queues within the company fraud management system. This includes analyzing loss data and documentation received from various lines of business & linking similar losses. Assess new fraud events and conduct preliminary investigations using the company fraud management system.
Responsibilities
• Analyze data to identify fraudulent transactions utilizing company fraud management system and eliminate the false positive cases.
• Process payments by determining appropriate coding of invoices submitted by vendors.
• Assign work to investigator’s queues based on established fraud systems and procedures.
• Compile data and prepare reports for the SIU and SHU teams as well as senior management.
• Assume additional responsibilities and participate in special projects as requested.
Qualifications
• Bilingual, fluent in French and English
• Excellent written and verbal communication skills; Strong investigative and problem solving skills;
• A knowledge of Claims is an asset;
• Ability to think and react in a high-energy, fast-paced environment;
• The ability to manage and review multiple events while performing at an acceptable level.
Please forward resume to [email protected]
Commercial Lines Client Service Broker
June 7, 2013 by Comma Recruitment
Filed under Jobs
Commercial Lines Client Service Broker
Comma Recruitment are looking for Brokers, Underwriters and Risk Analysts with exceptional customer service skills to work with a book of business, service and develop small to mid size commercial accounts.
• Providing continuing (including post sales) customer service to new and existing clients, for the creation and renewal of policy documents and providing advice on policy changes.
• Responding quickly and accurately to product questions by maintaining full knowledge of features and benefits of products and services and seeking proactively, to stay informed of program changes.
• Analyzing customer inquiries and providing appropriate information on products/services ensuring a match between customer needs to insurance company’s products/services; converting a high percentage to sales.
• Handling portfolio of small-medium commercial and personal lines accounts (includes retailers, light manufacturing and professional offices).
• Servicing existing programs and responding to new business inquiries by analyzing and defining the risk exposure, and coverage required.
• Demonstrating confidence while on the phone with customers to manage any ambiguity in customer needs.
• Reviewing coverage(s) and recommending changes as necessary.
• Resolving customer concerns/complaints with authority limits, immediately and effectively while displaying professionalism and courtesy at all times.
• Referring complex/difficult customer complaints or inquiries to the appropriate team leader or supervisor as required.
Operational Tasks
• Assessing risks and obtaining all information needed to take an application, prepare quotations, calculate premiums, bind coverage and prepare documentation for billing.
• Processing related information/documentation in computer system.
• Contacting other departments to obtain information requested by customers e.g. claims.
• Maintaining quality controls, checking work for accuracy.
• May be required to process documents, including customer letters and invoices.
• Ensuring the identified Key Performance Indicators are met on a regular basis.
• Meeting or exceeding targets
• Accurately inputting, retrieving and accessing information regarding a customer from a computer system.
• Attending and actively participating in all required training programs. Showing eagerness and capacity to learn new products and programs. Providing feedback and suggestions to Team Leaders/Trainers for program improvement.
Qualifications and Experience
• RIBO or CAIB license or ability to attain one within first 3 months
• Ensure the mandatory product knowledge, soft skills and customer service training is completed successfully (all training will be provided in-house).
• Post secondary education is an asset.
• Ideally 2 years commercial and/or extensive personal lines insurance experience.
• Customer service orientation.
• Professional business acumen.
• Excellent interpersonal, communication and presentation skills.
• Ability to work collaboratively as a key member of a service team.
• Comfortable working in a fast paced environment.
• 1 year customer service, sales experience (Retail, Consumer, Corporate).
• Competent keyboarding, computer and data entry skills.
• Possess strong communication skills with the ability to understand and implement verbal and/or written instructions.
• Accurate and efficient typing speed.
• Ability to deal with clients/customers in a friendly and professional manner.
• Ability to solve problems and think critically.
• Strong multi-tasking skills: speaking with the customer while researching information.
• Ability to exert confidence while speaking to customers.
• Flexibility in working hours is essential and punctuality is a must.
• Demonstrated ability to handle work under pressure.
Salary Range $45,000 – $55,000 + excellent incentive plan
Please forward resume to [email protected]
Commercial Lines Production Underwriter – OTTAWA
June 7, 2013 by Comma Recruitment
Filed under Jobs
Comma Recruitment are looking for a tralented Commercial Lines Underwriter to meet or exceed the commercial growth and profit goals for your assigned brokers.
Responsibilities:
- Liaise between Company and assigned brokers through face to face by visits at least 2 days a week, and other mediums of contact to produce and underwrite profitable new Commercial Property / Casualty business within service standards in accordance with company guidelines and within assigned authority.
- Market our Commercial Insurance products and services to brokers through presentations.
- Ensure that the renewal underwriters and underwriting assistants issue new business, renewals and endorsements accurately and within service standards with the appropriate wordings, schedules, and certificates attached.
- Develop and maintain strong broker relationships.
- Analyze and evaluate results and use individual/collaborative judgment to maintain profit and growth.
- Communicate results, outstanding issues, opportunities to Director of Commercial Insurance.
- Record underwriting information for the purpose of evaluation, assessment, and profitability.
- Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates.
- Assist with training and coaching of other staff as required.
- Additional duties as assigned by the Director of Commercial Insurance.
Required Experience and Qualifications:
- 5+ years of experience in commercial Property/Casualty underwriting including senior-level experience in this area.
- Strong product knowledge, and the ability to make sound underwriting decisions while managing mid-market, complicated accounts.
- Process strong oral and written communication skills, superb time management and organizational skills and strong negotiation and sales skills.
- Ability to work well independently as well as part of a team.
- Valid driver’s license. Ability to travel overnight.
Accountability, customer-centric thinking, teamwork and a commitment to excellence.
This is an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Lines Department
Excellent financial package, negotiable based on experience, base of $70,000 – $80,000 + Bonus + Car and Gas Card
Please forward resume to [email protected]
