Contract – Legal Assistants – Toronto

Contract – Immediate start for Legal Assistants , Downtown Toronto

As an Insurance Defence Legal Assistant you will provide administrative support to Legal Counsel and will be responsible for preparing case documentation. You will:

•Draft correspondence and prepare court documents and briefing files

•Schedule appearances, meetings and maintain legal counsel’s diary

•Dicta-typing/Word Processing and general office duties

•May conduct research into cases and handle relevant case correspondence

Weekly pay rate is $20 hour – $30 hour depending upon experience

 

Comma Recruitment require:

•College diploma or university degree

•Around 3 years of experience working as a legal assistant

•Ability to prioritize and organize

•Effective customer service skills, a confident and professional person

•Excellent communication, listening, organizational and interpersonal skills

•Demonstrates a disciplined approach to work and shows a concern for order

 

Please forward resume to [email protected]

Buyer / Purchaser – Toronto – $45,000 – $53,000

Buyer  $45,000 – $53,000 – Full Time

Comma Recruitment are looking for a buyer with 1-3 years experience in a similar role, a confident and professional communicator, experience with Oracle Procurement a great advantage. You will be responsible for technical purchasing activities such as issuing Purchase Orders, delivery, tracking, and invoicing.  Will provide assistance to system users to guide them through sourcing and ordering processes and use of systems.  You will perform sourcing activities for Purchasing services and working with suppliers contracts.  Tracking, Invoicing and updating clients and vendors.

1.        Access contract files to determine existence and applicability of a current contract.

2.        Create, review, and edit purchasing documents in Procurement system until document approval and issuance.  Follow up on order and perform related technical work.

3.        Ensure that the company receive all rebates, discounts and value added services in accordance with the agreements.

4.        Interact with Accounts Payable to perform tracking and invoicing with suppliers.

5.        Negotiate purchases and contracts with limited risks and complexity.

6.        Perform program management activities for procurement-owned programs such as office supplies, as applicable to the commodity area.

7.        Provide assistance to system users to guide them through sourcing and ordering processes and systems use.

8.        Responsible for resolving invoice issues with suppliers.

 

Comma Recruitment require a bright and enthusiastic buyer with :

College Diploma

One to three years of relevant experience

Excellent interpersonal skills, requiring a balance of assertiveness, tact, and diplomacy.

Works well independently and in teams

Strong IT skills, preferably experience with Oracle

Proven ability to solve problems and exercise good judgement

Strong oral and written skills are required

Ability to quickly and accurately assess needs of demanding business clients

Please forward resume to [email protected]     

Sales and Service – Call Centre Manager, Ontario – $95,000 ++

Sales and Service, Call Centre Manager – Home and Auto Insurance

Comma Recruitment are looking for a talented Manager, reporting to the Vice-President of Sales, Ontario Region, the Manager, Sales & Customer Service will have the following accountabilities:

Enhance Customer Experience.  This would involve responsibilities such as:

• Leading the sales and customer service activities for the Toronto Call Centre by planning, organizing and ensuring optimal use of human, financial and material resources to meet the service level objectives expected;
• Implementing and executing targeted initiatives that will enhance the customer experience;
• Working to ensure optimal staffing to run the Call Centre at the efficiency target.

Optimize Employee Experience within the Call Centre.  This would include activities such as:

• Proactive involvement in development and succession plans for the sales workforce through performance management activities and key talent identification;
• Participating in the identification of training needs and the coordination of training initiatives for the entire sales force in collaboration with the training team;
• Planning for and supervising the hiring process of agents and team leaders and participating in promotional activities such as career days or open houses;
• Managing performance, including coaching, motivating and retaining staff, as well as addressing performance issues promptly.

Set & Meet Sales Operational and Growth Targets, including:

• Establishing, communicating and monitoring the performance targets for sales, efficiency and quality and developing and implementing strategies for achieving those targets;
• Improving performance of the Call Centre by increasing efficiency and providing new ideas/recommendations that will support growth;
• Preparing Call Centre performance reports by collecting, analyzing, and summarizing data and trends;
• Managing the annual Call Centre budget;
• Maintaining up-to-date knowledge of industry developments and involvement in networks.

The ideal candidate will have:

• Bachelor’s degree in Business Administration or a related field
• 3-5 years of experience in managing large teams
• Experience in a call centre an asset
• Very good proficiency English, French is an asset though not essential
• Focus on growth and development , highly customer-oriented, adaptability
• Excellent communication skills , excellent leadership and coaching skills
• Decision-making, planning and organization
• Insurance agent licence an asset

Please forward resume to [email protected]

Senior Property Claims Examiner – Toronto

Senior Property Claims Examiner – Toronto – $85,000 – $100,000 + Bonus

 

Comma Recruitment are looking for a Senior Property Claims Examiner, experience handling large and complex residential and commercial claims, experience with boiler and machinery is an asset.

The Senior Claims Examiner will have substantive technical Property claims handling experience in addition to strong negotiation and customer service skills.  The incumbent will also assist the Director of Claims on a wide range of specific projects where necessary.  Some background on Aviation and Marine Insurance claims will also be an asset, although not required.

 

Primary Duties:

• General claims examination and handling
• Customer service/Broker support
• Maintenance of claims documentation and records

 

Specific Duties:

• Day to day claims handling providing for efficient and effective adherence to pre-established  processes, including quality customer service
• File management including set-up, assigning claims adjusters, documentation and payments
• Examination and scrutiny of Property claims in both lead and non-lead circumstances, using sound claims management and expense control
• Liaison/meeting with loss adjusters, underwriters, carriers, brokers and counsel on status of claims files
• Ensuring all information entered into the proprietary claims system is kept up to date and accurate with prompt processing of loss notifications
• Preparing reports for the Monthly Claims Report/Underwriting meeting
• Ensuring efficient and prompt claims payment as required
• Preparation of presentations, correspondence
• Cross training with other claims staff

 

Qualifications & Skills:

• 10+ years’ experience in examining technical commercial property claims displaying thorough handling skills
• Strong negotiation skills
• A meticulous eye and particular attention to detail for identifying inconsistencies or inaccuracies
• Highly driven self-starter, with a strong desire to challenge and deliver
• Strong interpersonal and administrative skills enabling constructive reaction to urgent requirements and complex problems
• Strong analytical, problem solving, investigative, and decision-making skills
• Excellent communication skills with ability to build effective working relationships, establish credibility amongst cross-functional teams, and work closely within all levels of the organization

Please forward resume to [email protected]

Auto PD Claims Manager

Claims Manager – Auto PD

Comma Recruitment are looking for an experienced Auto Claims Adjuster with management experience to lead a claims team, provide technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.

Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards.

Ensure procedures and productivity compliance is in accordance to corporate standards.

Provides leadership and manage the operations of the Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress. Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients.

Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards

Acts in a consultative and advisory capacity on claims matters and technical issues such:  liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.  Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed.

Audits staff files and provides feedback and/or training as determined by this exercise.

Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

Participate in the budget making, follow-up and make other service management reports in compliance with objectives to achieve.

Qualifications

Comma Recruitment are looking for a talented leader with 5 years claims experience, auto PD claims expertise and a knowledge of Property Claims is an advantage.

Leadership skills including ability to motivate and coach staff to deliver results

Experience working in a contact centre environment and exposure to call centre systems such as Symposium or Avaya would be an asset

Please forward resume to [email protected]

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