Intake Coordinator

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals directly from customers across all business segments, auto-insurance, life and health insurance, medical legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the customer. The role also involves coordinating any needed referral review or clinical review services, as well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment. The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate appointments, which may include ancillary service arrangements or bookings, to best meet the needs of the customer and evaluee.

The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no blatant errors in the type of assessor being requested or the types of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral information prior to proceeding with scheduling of appointments. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

 

Essential Duties and Responsibilities include:

Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all appointment arrangements for Independent Exams in accordance with Service Level Agreements

Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images

Create and process confirmation letters of scheduled appointments, prompt response to incoming calls, e-mails and faxes from assessors or clients

Communicate clearly with clients, assessors, and examinees

Book ancillary services (interpreters, chaperones, transportation)

Perform miscellaneous job-related duties as assigned

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]