Intake Analyst – Etobicoke, $50k+

Comma Recruitment are looking for an Intake Analyst, a healthcare background with strong administration skills, a background working with IME’s and Kinesiology an advantage.

• Respond to incoming communications from customers within client SLAs
• Input data into W5 (patient data management system) and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Input & maintain accuracy of information in W5 database (contact, patient, etc.)
• Analyze referral & medical files to determine appropriate medical discipline for the file and process accordingly
• Generate itemized list of documents for corresponding cases in W5 prior to assessments for all direct assessments, papers and occasionally addendums based on predetermined timelines
• Generate and provide Information and Direction for Assessor about the purpose of the assessment
• Documenting all communication between parties and ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
• May be required to supervise and train support staff under the direction of the manager

Comma Recruitment are looking for a talented individual with the following attributes:

• Knowledge of the rehabilitation and independent medical sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent telephone manner
• Computer literacy (Windows, Microsoft office)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]