Bilingual Service Broker – Personal Lines

January 6, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a Bilingual ( French and English ) Personal Lines Service broker to manage your own book of business, working directly with clients in delivering world-class customer service.

Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

  • Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
  • Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Comma Recruitment are looking for the following qualities:

  • Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize efficiently which allows you to exceed client expectations every time!
  • Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
  • Comprehensive and effective verbal/written communication skills.
  • Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
  • Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

  • 2+ years of Personal Lines experience, ideally within a brokerage environment.
  • Licensing in good standing.
  • Bilingual French and English, must have the ability to communicate in both languages, written and verbal.
  • Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred.
  • Knowledge of EPIC considered a strong asset.


We offer a superb package including base salary plus bonuses, pension, benefits and vacation plan.

We offer unique office and remote work arrangements with flexible hours.

Please forward resume to [email protected]


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