Customer Service Claims Adjudicator.

Full training, Full Time $44k Salary   Richmond Hill/Markham

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with auto insurance claims.

Full training provided including in-class education, mentoring and on-going on the job claims training.

Salaried position with base of $44k Salary + extensive benefits package from day one and 3 weeks vacation.

Working with multi national insurance company, incoming call centre where service is of paramount importance.

Hours are Monday – Friday 11am – 7pm, working 1 in 5 Saturdays (9-5) which allows you to have the following Friday off.

Must be strong communicators, IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]

Sales Manager – $100k+ with Uncapped Commissions

Sales Manager – Commercial Lines    

Comma Recruitment are looking for a Producer with 5 + years sales experience with a proven track record of success with the ability to build a book of business and develop a strong sales team, ideally will have some Commercial background along with leadership experience.

Working with multi national insurance company, you will have a strong network of existing broker contacts and the ability to build relationships.

Continually assessing the competition and market opportunities to develop and implement appropriate action plans.

Selecting, developing and managing a capable team, developing employee engagement strategies & employee development plans.

Ensuring the delivery of optimal results within appropriate performance metrics.

Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives.

Developing and maintaining effective strategic partnerships with brokers in the region and throughout Canada.

Superb remuneration with uncapped commissions/bonuses, base salary starting at $100k, excellent benefits and vacation.

Please forward resume to [email protected]

Senior PHP Developer – Toronto

Senior PHP Developer – Toronto

Comma Recruitment are looking for 5+ years experience as a Senior PHP Developer,  we need a product (and the supporting underlying architecture/infrastructure) that delivers real value to our users.  The Senior PHP Developer is the individual charged with shipping efficient, scalable code that brings this product to life.  This means:

• Developing technical solutions, building new features/experiences/supporting architectures that create success for our users.
• Making significant architectural decisions and implementing them to create a solid foundational core of our product.
• Collaborating with the product, design, and sales & marketing team members to find the best technical solutions to our business problems.
• Mentoring team members to help them to make informed decisions, to ship more effective code, and to grow as developers.

How the reporting structure works:

Reports to the Team Lead, Engineering; Individual contributor role (no direct reports)

Here’s what you need to be successful.

• You are a seasoned developer with 5+ years of experience working in PHP (LAMP stack is a plus).
• You are adept at systems and architecture design – you’ve developed complex applications in a team environment.  You have a strong understanding of MySQL databases and interacting with them through abstractions or raw SQL queries.
• You’re well versed in agile engineering practices (testing, continuous integration, etc.)
• You value ownership – when you run into bugs, you make sure they’re dealt with, rather than sweeping them under the rug.
• You’re about solving real business problems (and not just writing code for the sake of writing code).

Nice to have skills that Comma Recruitment are also looking for, are experience or exposure to:

• Hands on experience in eCommerce/Marketplace development for high-volume sites (experience with Magento, within the Zend framework is a plus).
• You’ve grown with a company that’s scaled from small to large and understand the engineering requirements of an organization at each lifecycle stage.
• You have experience in modern web technologies – JavaScript (React, Angular, Node.js)

 

What we offer.

We’re doing something big.

The platform and company we’re building has a real global impact, and you’re getting in early enough to play a material part in our success.  The work you will do has a direct bearing on our trajectory and performance as a company.

You’ll be surrounded and supported by some amazing people who are light on ego, high on curiosity, and are passionate about changing retail for the better.

Please forward resume to [email protected]

Commercial Account Coordinator – Burlington

Commercial Account Coordinator

Comma Recruitment are looking for 1+years experience with commercial accounts, supporting operationally, coordinating with existing customers on new and renewal business by email and occasionally over the phone.

Monday – Friday 9am – 5pm, Located Toronto West, Burlington.

You will be required to:

• Service existing Accounts
• Abeyances – Ensure abeyance items are reviewed/completed on a daily basis and reassign dates as necessary
• Certificates – Coordinates issuance of insurance certificates with client and assigned Process Analyst
• Tracking – Renewal and Change Documents – Prepare tracking sheets and update until all documents have been received and delivered to the insured
• Clients Operations – Develop and maintain basic understanding of clients operations
• Correspondence – Prepare correspondence to insured, brokers and markets as required
• Day to day service of assigned clients – Handle telephone calls, inquiries, coverage changes, review and disbursement of documentation, etc.
• Proof read and edits – All documentation thoroughly prior to sending to the insured or broker, demonstrating a level of attention to detail.

Renewals:

• Ensure renewal process is started on time so timelines can be met
• Gather and prepare information to be sent to the insured
• Request updated claims information

 

Administrative:

• Accounting Discrepancies – Investigate and track accounting discrepancies; review and update accounts receivables for Account Manager. Follow-up with client for outstanding receivables
• Binders, reports, proposals, etc. – prepare as required
• Organize files according to the Department’s protocol as applicable
• Update client and policy information
• Maintain clear documentation
• Meet turn-around time requirements for documentation processing

Please forward resume to [email protected]

Service Coordinator / Intake – openings Toronto West and Scarborough

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.

PRIMARY DUTIES

As a highly organized and customer service-oriented Service Coordinator, you will:

• Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
• Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
• Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
• Follow up with all referrals, tracking clients in internal tracking system
• Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
• Build relationships with clients and stakeholders
• Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
• Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
• Perform accurate, detailed data entry with notes capture
• Contribute to team success by supporting, and participating in, new staff training

 

QUALIFICATIONS

To take on the key role you must have:

• 2+ years’ customer service experience in an office environment with client-facing responsibilities
• Preferably, hold a college diploma or bachelor’s degree
• Experience in an IME or experience with Disability claims and injuries
• Be proficient in Word and Excel, and a quick adapter to new processes and systems
• Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
• Communicate effectively, both verbally and in writing
• Be a natural team player and contributor to team results and success
• Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

 Please forward resume to [email protected]

Senior PHP Developer – Toronto

Senior PHP Developer

Comma Recruitment are looking for an experienced PHP Developer with a strong understanding of object oriented software development with PHP. Capable of working on the whole stack, you will have experience with both front and back end technologies, and will be able to read, understand, and question design specifications, as well as be able to identify and improve the application.

 

Job responsibilities:

• Participate in all aspects of development life cycle
• Determine development feasibility within identified constraints.
• Evaluate and recommend options, software and tools which can help to achieve project targets.
• Create technical specifications based on business requirements
• Write clean, well designed code following industry best practices
• Work closely with Quality Assurance to track down and resolve reported issues
• Coach and mentor junior team members.
• Contribute and promote software best practices and processes across the team.
• Participate actively in code reviews.
• Provide continuous technical support to your teammates.
• Participate in preparing and deploying product releases

Must Have Skills:

• Bachelor’s degree in CompSci, or Mathematics, or Engineering – (5+year)
• Must communicate with technical and Business users – (7+year)
• Object Oriented PHP 5/7 – (7+years)
• Database schema design and optimization (MSSQL) – (5+year)
• At least 5+ years’ experience developing web applications using PHP 5/7, SQL, HTML, CSS, and JavaScript
• Front-end development, particularly HTML, CSS, JavaScript
• JQuery, AJAX – (5+year)
• MVC framework – (5+year)
• Version Control Systems (Git) – (5+year)
• Custom framework design – (5+year)
• Familiarity with AWS
• Good understanding of LAMP (where M is Microsoft SQL)
• Experience with load balancing, firewalls
• Some experience in management of Linux servers in virtualized environments (Amazon Linux AMI)
• Basic knowledge of Linux scripting languages

Other Qualifications

• Knowledgeable in Responsive Design concepts, CSS3, HTML5
• Experienced in creating and consuming various API’s.
• Deep architectural understanding of web applications
• Ability to understand business needs and communicate with various stakeholders
• Ability to be organized and work both independently and in teams to meet deadlines and exceed expectations
• Demonstrated ability to refine and improve existing solutions, providing insight to emerging technologies and practices
• Exceptional analytical and organizational skills, out-of-the-box thinker
• Experience with custom framework design
• Excellent communication and documentation skills
• Passionate about application architecture, optimization and security
• Able to dive into core mechanism of existing frameworks, understand, and create patches and/or customizations

 

Please forward resume to [email protected]

Property Field Claims Personal and/or Commercial Lines

Property Claims Adjuster, Personal Lines and/or Commercial Lines Field Claims

Comma Recruitment are looking for experienced Property Claims Adjusters with 3+ years experience investigating, negotiating and settling Property Claims, openings for both Commercial and Personal Lines throughout GTA. Experience with Insurer, independent adjusting firm or TPA.

• Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims in accordance with established guidelines and meet production targets in line with company expectations.
• Ensure the accurate and efficient payment of claim.
• Support company goals by participating in after-hours rotation, back-up needs and/or catastrophe situations.
• Meet production targets in line with company expectations.
• Ensure reports are completed with accuracy and within established timelines
• Mentor and support junior adjusters, as requested by Management.
• Work collaboratively with Managers on special projects and assignments when required
• Other duties as assigned

 

QUALIFICATIONS

• 3+ years of property adjusting experience
• Licensed and CIP, FCIP or CRM or willing to work towards certification.
• Commercial Property and General Liability claim handling experience an asset, personal lines claims role is also available
• Strong working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
• Strong analytical and negotiation skills
• Ability to plan, organize, and manage multiple demands and changing priorities.
• A valid driver’s license and safe driving record required.

Please forward resume to [email protected]

Claims Intake Coordinator $45k – $55k

Comma Recruitment are looking for a claims intake coordinator to utilize their knowledge of the insurance claims processes to act as claims triage, manage the intake of new claims and coordinate claims files while liaising with clients and adjusters on the progress of the claim

We are looking for

• 1-3 years years of insurance adjusting industry or broker claims experience an asset.
• Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
• Prior experience in customer service environment required, preference for insurance industry experience
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel) and ability to learn various systems

This is a client service role that will interact extensively with various parties involved in the claim process including Brokers, Insurance companies, Insureds, Adjusters as well as corporate office team members. In addition to claims intake and file coordination, this role must represent itself as a Claims Partner and advocate for the Broker client to ensure a successful claim experience. Responsibilities will include:

Claims Intake/Setup , File Coordination and Claims Advisor

Please forward resume to [email protected]

Claims Administration and Support $40 – $50k

Comma Recruitment are looking for a strong administrator with a claims/insurance background to support the claims department with a variety of tasks to assist them with the handling of claims to ensure timely and accurate processing, while delivering high quality customer service. In addition, this role supports the Accounts Receivables function.

• Provide administrative support to the Adjusting team
• Intake all new incoming claims through email
• Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate reporting channels within established timelines.
• Within 24 hours of notice or receipt of report from the Adjuster, complete the 24-hour report in accordance with client expectations.
• Forward notice of loss and related documentation to insurer or broker via email.
• Upload required information / documentation and diary service
• Scan and upload to applicable file any incoming cheque payable to insureds, contractors, etc.; notify Adjuster of payment received and any pending action required.
• Handle account receivable function
• Follow up on past due invoices; report any invoicing queries or concerns from Examiners.
• Sort through incoming mail.
• Prepare monthly and quarterly reports as requested
• Provide support with PowerPoint presentations as requested

QUALIFICATIONS
• Post-secondary education and/or a combination of education and related experience.
• Experience in insurance adjusting or broker claims environment preferred.
• Prior experience handling account receivable an asset.
• Experience in a customer service environment an asset.
• Excellent oral and written communication.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel, PowerPoint) and
aptitude to learn various systems.
• Proven ability to have an empathetic telephone manner, professional communication
skills and mannerism throughout a telephone call experience.
• Demonstrated ability to manage changing priorities and proven organizational skills to plan, review and follow-up to prioritize tasks. Planning must be done to handle deadlines, peak periods and/or unexpected situations.
• High attention to detail.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.

Please forward resume to [email protected]

Personal Lines: Regional Director, Alberta  $125k+Bonus

Personal Lines: Regional Director, Alberta  $125k+

Comma Recruitment are looking for a Senior Manager/ Senior Broker with Sales and Underwriting experience, success leading teams while developing broker contacts and industry relationships throughout Alberta, role can be based in Edmonton or Calgary.

As a senior member of the management team, the Regional Director is accountable for the broker distribution channel within their region to sell and underwrite insurance products.

This includes developing, implementing and maintaining a 1 – 2 year business plan for the Region and an optimal organization design to deliver the highest level business plan results and performance metrics.

The successful candidate will accomplish this by:

• Continually assessing the competition and market opportunities within the region on a regular basis to identify strengths, opportunities, weaknesses and threats, and developing and implementing appropriate action plans.
• Selecting, developing and managing a capable team.
• Ensuring high levels of employee engagement by developing employee engagement strategies & employee development plans.
• Providing input to our strategic and tactical plans and directions
• Ensuring a clear understanding of all employees on our underwriting approach & philosophy.
• Ensuring the delivery of optimal regional results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance.
• Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives to provide stability, growth and competitive advantage within the region.
• Developing and maintaining effective strategic partnerships with brokers in the region.
• Establishing and enhancing our profile in the industry and in the community by participating in worthwhile business and community events.
• Supporting retention and growth goals through the development, implementation and monitoring of function specific strategies to enhance policyholder and broker satisfaction levels.
• Develop & maintain strong, collaborative working relationships with all departments, leveraging the relationships to help deliver on the key deliverables.

Qualifications and Experience Required:

• University degree/College diploma and/or CIP designation or active participation in CIP courses.
• 10 years of progressive business experience includes sales, marketing, underwriting operations and general management.
• Demonstrated effectiveness in leadership and staff development, including proven success in leading a team.
• Extensive knowledge of the market and the brokers within the market.
• Excellent influencing, collaboration and facilitation skills.
• Ability to identify, analyze and provide business-case solutions to complex problems.
• Excellent verbal and written communication skills.

Please forward resume to [email protected]

 

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