Intake Analyst – Etobicoke, $50k+

Comma Recruitment are looking for an Intake Analyst, a healthcare background with strong administration skills, a background working with IME’s and Kinesiology an advantage.

• Respond to incoming communications from customers within client SLAs
• Input data into W5 (patient data management system) and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Input & maintain accuracy of information in W5 database (contact, patient, etc.)
• Analyze referral & medical files to determine appropriate medical discipline for the file and process accordingly
• Generate itemized list of documents for corresponding cases in W5 prior to assessments for all direct assessments, papers and occasionally addendums based on predetermined timelines
• Generate and provide Information and Direction for Assessor about the purpose of the assessment
• Documenting all communication between parties and ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
• May be required to supervise and train support staff under the direction of the manager

Comma Recruitment are looking for a talented individual with the following attributes:

• Knowledge of the rehabilitation and independent medical sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent telephone manner
• Computer literacy (Windows, Microsoft office)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

$42,400 Claims Customer Service – Markham and Scarborough

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for claims information, billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $42,400  + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance. No outbound sales or collections, all inbound service calls from existing members.

Must be strong communicators, solid IT skills and a positive attitude.

Working Monday – Friday 1:00pm – 9:00pm

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]   and highlight customer service/call centre experience