Property Field Adjuster – Ottawa

Property Field Adjuster – Ottawa   $60 – $65,000 + Car + Bonus

Comma Recruitment are looking for a talented Property Claims Adjuster with experience with Personal and Commercial Lines claims, you will be responsible for handling relatively complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses.

Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

Collect reports and statements to determine liability and coverage

Develop an action plan for conducting investigations

Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Comma Recruitment are looking for 5 + years in Property Claims with:

A college diploma or a university degree preferred (or equivalent business experience)

Completed or are working toward a Chartered Insurance Professional (CIP) designation

3 – 5 years of claims handling experience, Senior role also available for 7+ years experience

Strong customer service and written communication skills

Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims

Expertise in personal lines and commercial lines products

Expertise in the principles of contracts and contract law

Must possess a valid driver’s license with a good driving record

French language in oral & written communication considered an asset

Please forward resume to [email protected]

Senior Portfolio Underwriter – Commercial Property and Casualty

Senior Portfolio Underwriter – Commercial Property and Casualty

 

Comma Recruitment are looking for a talented Senior Commercial Property and Casualty Underwriter to work alongside a wonderful team of Production Underwriters to meet and exceed growth and profit goals for a group of assigned brokers.

As an experienced and talented Property and Casualty Commercial Underwriter you will also be a dynamic individual with leadership potential for the future.

 

• Work as a team with the Sr. Production Underwriter to manage your assigned brokers and ensure that excellent broker relationships are maintained.
• Work as a team with the Sr. Production Underwriter and manage your assigned brokers to underwrite and service the renewal portfolio, endorsements, cancellations, certificates etc. to ensure they are completed within service standards in accordance with company guidelines and within assigned authority.
•  Assist the Sr. Production Underwriter with new business inputting, rating, issuing and documentation to ensure the correct procedures are followed and service standards are met.
• Develop and maintain strong broker relationships and market our insurance products and services.
•  Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.
• Communicate results, outstanding issues, opportunities to Director of Commercial Insurance.
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability.
• Assist with training and coaching of other staff as required. Additional duties as assigned by the Director of Commercial Insurance.

Comma Recruitment Required Experience, Qualifications, and Expectations:

6+ years of experience in commercial Property/Casualty underwriting including senior-level experience in this area, CIP designation, strong knowledge of Microsoft Word and Excel.

 

Strong property and casualty product knowledge, and the ability to make sound underwriting decisions for mid-market and larger complicated accounts.

 

Possess excellent oral and written communication skills and superb time management and organizational skills.

 

Ability to work well independently as well as part of a team.

 

Accountability, customer-centric thinking, teamwork and a commitment to excellence.

 

Possess strong team building, coaching and leadership skills.

 

Please forward resume to [email protected]

Manager – Sales and Service Centre – Ottawa

Manager, Sales & Service   – Ottawa

 

Comma Recruitment require a leader with 3 years experience leading a sales and service team, reporting to the Vice-President of Sales, you will have the following accountabilities:

 

Enhance Customer Experience.  This would involve responsibilities such as:

 

• Leading the sales and customer service activities for the Ottawa Call Centre by planning, organizing and ensuring optimal use of human, financial and material resources to meet the service level objectives expected;
• Implementing and executing targeted initiatives that will enhance the customer experience;
• Working with the Workforce department to ensure optimal staffing to run the Call Centre at the efficiency target.

 

Optimize Employee Experience within the Call Centre.  This would include activities such as:

 

• Proactive involvement in development and succession plans for the sales workforce through performance management activities and key talent identification;
• Participating in the identification of training needs and the coordination of training initiatives for the entire sales force in collaboration with the training team;
• Planning for and supervising the hiring process of agents and team leaders and participating in promotional activities such as career days or open houses;
• Managing performance, including coaching, motivating and retaining staff, as well as addressing performance issues promptly.

 

Set & Meet Sales Operational and Growth Targets, including:

 

• Establishing, communicating and monitoring the performance targets for sales, efficiency and quality and developing and implementing strategies for achieving those targets;
• Improving performance of the Call Centre by increasing efficiency and providing new ideas/recommendations that will support growth;
• Preparing Call Centre performance reports by collecting, analyzing, and summarizing data and trends;
• Managing the annual Call Centre budget;
• Maintaining up-to-date knowledge of industry developments and involvement in networks.

 

Your Skills 

• Bachelor’s degree in Business Administration or a related field  or equivalent experience
• 3-5 years of experience in managing large teams
• Experience in a call centre an asset
• Very good proficiency English, French is an asset
• Focus on growth and development
• Highly customer-oriented
• Excellent communication skills
• Excellent leadership and coaching skills
• Decision-making
• Planning and organization
• Adaptability
• Insurance agent licence an asset

 

Please forward resume to [email protected]

Property Field Claims – Ottawa – $60k + Car

Property Field Claims – Ottawa

Comma Recruitment are looking for a Property Field adjuster with experience handling residential and commercial property claims. You will be responsible for handling moderate to complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses.

Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

Collect reports and statements to determine liability and coverage

Develop an action plan for conducting investigations

Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Comma Recruitment require:

A college diploma or a university degree preferred (or equivalent business experience)

Completed or are working toward a Chartered Insurance Professional (CIP) designation

3 +  years of claims handling experience

Strong customer service and written communication skills

Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims

Expertise in personal lines and commercial lines products

Expertise in the principles of contracts and contract law

Must possess a valid driver’s license with a good driving record

French language in oral & written communication considered an asset

Please forward resume to [email protected]