Team Leader – Life Insurance Sales Contact Centre – Toronto $60,000 – $70,000

Comma Recruitment are looking for a talented Team Leader to lead a team of licensed life insurance sales representatives and manage sales operations within a Downtown Toronto contact centre

•             To ensure growth of the business by informing and executing the sales strategy, and developing and exceeding sales objectives necessary for accelerated sales growth and business retention.

•             To create a culture of performance and development within a business unit focused on continuous double digit growth.

•             Ensure team sales objectives aligned with departmental growth strategy, and monitor sales objectives for each Sales Representative.

•             Facilitate the creation of personal development plans, conduct regular one-on-one coaching sessions, and conduct formal performance evaluation sessions.

•             Provide team leadership and management (i.e. team building, conflict resolution, career development, tracking and reporting, etc.).

•             Evaluate performance of sales representatives through a variety of real-time and recorded Performance Monitoring and coaching programs.

•             Conduct quality assurance reviews to ensure adherence to market conduct and compliance guidelines, and to deliver on all service standards and processes.

•             Maintain strong relationships with internal and external  partners and suppliers.

•             Provide financial and insurance advice and solutions to individual customers as business volumes demand hands on support.

•             Responsible for first level escalation of front-line sales and service investigation and customer resolution issues.

Comma Recruitment require:

•             Proven leadership and team building competencies.

•             LLQP-full licensing is required.

•             Effective sales management track record with 1-2 years experience.

•             Superior interpersonal skills.

•             Strong organizational, analytical, and PC skills.

•             The ideal candidate must be focused on the team, motivated, enthusiastic, and able to execute in a fast-paced environment.

•             Above average communication skills, and the ability to use tact, diplomacy and patience to deliver a comfortable customer experience.

•             Ability to multi-task and demonstrate effective problem resolution skills is required.

•             Excellent life insurance product knowledge.

 

Please forward resume to [email protected]

Sales Manager – Life and Health Insurance – $70,000 – $85,000 + Bonus

 

Comma Recruitment are looking for an experienced and dynamic leader to manage Team Leaders within Life and Health Insurance

 

• Establish team sales objectives aligned with departmental growth strategy, and establish and monitor sales objectives for each Sales Representative.

• Facilitate the creation of personal development plans, conduct regular one-on-one coaching sessions, and conduct formal performance evaluation sessions.

• Provide team leadership and management (i.e. team building, conflict resolution, career development, tracking and reporting, etc.).

• Evaluate performance of sales representatives through a variety of real-time and recorded Performance Monitoring and coaching programs.

• Recruiting and selection of high quality and professional inside insurance sales representatives.

• Develop and monitor continuous improvement efforts within the sales team.

• Manage and revise quality assurance methods to ensure adherence to market conduct and compliance guidelines, and to deliver on all service standards and processes.

• Liaison between Market Conduct & Compliance

• Maintain strong relationships with internal and external  partners and suppliers.

• Lead and participate in projects supporting the business.

• Review, revise and maintain adherence to existing scripts used by the Sales Representatives.

• Provide financial and insurance advice and solutions to individual customers as business volumes demand hands on support.

• Key contact for Money Laundering/Client identification issues.

 

 

Comma Recruitment require:

• Proven leadership and team building competencies

• Effective sales management track record with 2-5 years experience

• Proven consultative selling skills training and experience

• Life insurance level 2 or LLQP-full licensing.

• Excellent inter-personal skills

• Strong verbal and written communication skills

• Ability to work in a fast paced and continuously improving Contact Centre environment, with a solid understanding of contact centre technology

• Strong organizational, analytical, problem solving skills, and PC skills

 

Please forward resume to [email protected]

Insurance Branch Manager – Sault Ste. Marie, ON

Insurance Branch Manager – Sault Ste. Marie

 

Comma Recruitment are looking for an experienced Branch Manager, you will manage the day-to-day operation of the Insurance Agency as well as have the vision and drive to build and execute a business plan that encompasses financial, operating, staffing and marketing strategies.  You also have the ability to motivate and lead a team of successful sales agents and create a thriving sales environment

The role includes:

Managing the branch to achieve the growth and retention targets;

Coaching and mentoring staff to reach their full potential;

Developing and implementing business plans and strategies, as well as building and expanding centres of influence in the community

 

Qualifications & Experience:

 

A minimum of 5 years management experience, including at least 2 years successfully managing a sales team or business

Demonstrated strong coaching and team building skills;

Above average interpersonal skills;

Ability to build strong relationships;

Must have a General Insurance License or are willing to obtain one

 

Please forward resume to [email protected]

Claims Trainer – Property and/or BI – Downtown Toronto $65,000 + Bonus

Claims Trainer – Property and/or  BI –

Comma Recruitment are looking for an intermediate level claims trainer to help train, mentor and develop adjusters.

No formal training/presenting experience required but must have 3-5 years adjusting experience and has either managed, mentored or worked closely with adjusters

Ideally adjusting experience in commercial/personal property background although commercial BI would be considered as well.

3-5 years adjusting – ideally 1 year of experience as a trainer, but if no experience in training -We would like some years as an adjuster and great communication skills.

Fantastic opportunity to develop professionally, excellent salary and work/life balance

Please forward resume to [email protected]

In-House Insurance Litigator – Motor Vehicle (Tort and/or AB)

In-House Insurance Litigator – Motor Vehicle (Tort and/or AB)

Location: Mississauga

 

Comma Recruitment are looking for a very bright and talented insurance litigator to join a growing legal department.  You will be dealing with Motor Vehicle Tort and/or AB claims.

3 years defence litigation experience required with any additional experience in property insurance claims is an asset

As part of a multinational Insurance company you will benefit greatly from a wonderful work/life balance, hours are Mon – Fri 8-4 with a flexible approach, an excellent salary package plus a significant bonus and benefits package.

 

Please forward resume to [email protected]

Property Claims Analyst – Senior, Residential – Toronto / GTA East

Property Claims Analyst – Senior, Residential

Job Description

Comma Recruitment are looking for an experienced Residential Claims Adjuster to move up into an analyst role with 5+ years of residential claims handling, you will be responsible for the handling of Complex Claims including, total loss fires, total loss water, environmental and litigation claims.

Assigning appropriate partner resources, contractors, and required experts, and controlling both indemnity and expenses to facilitate claim settlement.

Hours of work: Monday to Friday from 8:30am-4:30pm. (Flexible working hours may be required along with a valid driver’s licence.)

 

GENERAL ACCOUNTABILITIES:

•Manages and settles residential claim files in accordance with operational standards and requirements.

•Provides personal client service while settling claims with the insured.

•Completes estimate oversight, and negotiates with contractor(s) on residential repairs and rebuilds.

•Controls expenditures on all claim settlements.

•Work collaboratively with external experts.

•Assists internal and external colleagues during busy periods as required.

 

SKILLS AND KEY COMPETENCIES:

 

•You have a minimum of 5 years residential claims experience.

•You have a thorough knowledge and understanding of the home insurance policy coverage.

•You have a thorough knowledge of residential construction procedures and restoration and rebuild practices.

•You have experience with litigation of property and related claims.

•You have strong client service orientation.

•You demonstrate superior interpersonal and communication skills.

•You have sound problem-solving and analytical skills.

•You have effective negotiation skills.

•You have the ability to exercise good judgement in the settlement of claims.

•You have excellent organization and time management skills.

•You have solid computer skills.

•College/University degree would be an asset.

•Completion of CIP, and/or related courses an asset.

 

Please forward resume to [email protected]      

Technical Specialist, Operations and Training – Residential Property – 3 Locations

Technical Specialist, Operations and Training – Residential Property

Comma Recruitment are looking for an experienced Residential Property Claims Adjuster with Management, training and coaching experience.

Reporting to the National Claims Manager, the Technical Specialist, Residential will be responsible for designing, planning, delivering and managing the delivery of technical training and development initiatives, project concepts and requirements to enable industry leading claims experiences. The Technical Manager, Residential will also be a steward of the claims organization’s standards ensuring sustainability and quality outcomes.

 

Technical Specialist, Residential will liaise as required with:

 

· Business Line Committee chairs and members

· Learning and Development

· Human Resources

· Shared Services (Quality & Governance, Legal, Policy & Procedure, Vendor, etc.)

· Claims Business Units

· Non-Claims Business Units

· Other project & initiative leaders

· External agencies and organizations (IBC, Professional associations, Regulatory and Government, etc.)

 

Job Requirements          

· Identify, document and validate current state processes and capabilities.

· Contribute to business planning and strategic direction initiatives. Support business with defining the business need or problem and identifying potential solutions.

· Ensure timely interpretation of existing and new legislative requirements and jurisprudence; communicate changes within department and to appropriate stakeholders.

· Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate effectiveness in responding to changing conditions.

· Analyze and report impacts to customers, stakeholders,    employees, process, technology and budgets of selected solutions.

· Support development of a solution implementation or project plan, considering constraints, dependencies and strategic drivers.

· Support the development of business cases, RFI/RFPs with vendors where required.

· Develop efficient and effective solutions through analytical problem solving – breaking down business issues into smaller components and tracking the implications of a situation step by step.

· Adhere to existing methodologies including Project Management and support Six Sigma methodologies such as Process Improvement/ DMAIC or Design for Six Sigma DFSS.

· Initiate and execute approaches to improve claims operations from a technical perspective, including Total Cost Management and Operational Risk management. Develop and encourage change for claims services and foster continuous improvement and new ideas, adopting Best Practices.

· Understand and clarify work packages of each assigned initiative within project constraints (time, cost, people resources) and maintain a customer-centric approach

· Take ownership and complete Technical Manager work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and demonstrate agility by adjusting to changing work priorities.  Operational readiness includes, but is not limited to, elements related to people change management, training, communication.

· Communicate progress on Technical Manager work packages, including Requirements Management, in a concise and timely manner, escalating issues to manager and partners where appropriate.

· Help identify scope and resolve issues impacting risk, controls, compliance, and regulatory policies resulting from initiatives.  May have accountability to lead completion of necessary compliance/new process assessment templates.

· Design and implement internal processes (policies and procedures) required by the operations to control indemnity and expense leakage and ensure adequacy of department case reserves.

· Plan and facilitate training sessions for claims operations nationally.

· Understand, challenge, categorize and document detailed requirements; work with the business to prioritize requirements with the goal to achieve first time right requirements.

· Contribute to a positive work environment by sharing knowledge and Technical Manager best practices, documenting closure/lessons learned document and sharing workload capacity when available.

 

Additional Information

· 5 – 7 years relevant and progressively more responsible claims work experience

· Minimum 2 years leadership/coaching experience

· Solid technical knowledge in the policy, procedure, principles & practices of a claims department

· Insurance Business Management Experience

· Budget oversight and experience

· Knowledge of  claims management practices, operations  and policies

· Ability to champion the Customer perspective

· Ability to lead in the delivery of measurable financial results

· Ability to apply sound change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

· Strong relationship builder, ability to build strategic relationships

· Demonstrated ability to motivate, coach, counsel and train staff at all levels of the organization

· Effective communication skills including facilitation, consultation, negotiation, persuasion, presentations and ability to translate strategy into action

· Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities

· Ability to work collaboratively in a team setting

· Seen as a high potential leader that drives for results

· Post secondary degree and/or diploma

· CIP/FCIP designation an asset

Hours 8-4 flexible, Location Flexible

 

Please forward resume to [email protected]