Service Coordinator / Intake – openings Toronto West and Scarborough

November 15, 2018 by  
Filed under Jobs

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.


As a highly organized and customer service-oriented Service Coordinator, you will:

  • Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
  • Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
  • Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
  • Follow up with all referrals, tracking clients in internal tracking system
  • Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Contribute to team success by supporting, and participating in, new staff training



To take on the key role you must have:

  • 2+ years’ customer service experience in an office environment with client-facing responsibilities
  • Preferably, hold a college diploma or bachelor’s degree
  • Experience in an IME or experience with Disability claims and injuries
  • Be proficient in Word and Excel, and a quick adapter to new processes and systems
  • Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
  • Communicate effectively, both verbally and in writing
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

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