Commercial Account Executive, Hybrid home /office

Comma Recruitment is looking for a talented Commercial Account Executive to join our highly
successful and growing team. The candidate will be responsible growing an assigned book of
business, as well as building strong client relationships.

Help to build the continued growth for Commercial Lines; a successful candidate will be both
knowledgeable and professional.
• Responsible for marketing, selling new business and growing an assigned book of
business; working efficiently and professionally with leads to surpass new business
targets.
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to meet business retention goals
• Create relationships with insurance company representatives, understanding market
appetites and where business can be effectively placed to meet our goals
• Continuously improve your technical and market knowledge through ongoing training &
networking
• Maintain a strong work ethic with a total commitment to success each and every day
• Utilizing own contacts and leads is welcomed although quality leads will also be
provided
Work for a forward-thinking employer that provides:
• Great learning and growth opportunities
• Work / life balance with informal flexibility on working hours
• Social and industry related events
• A progressive and team-based culture
• Excellent package including base salary, opportunity for commissions and bonuses as
well as first class benefits, pension and vacation plan
We offer:
• Competitive compensation and Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected team of insurance professionals

REQUIREMENTS:

• Minimum 1+ years commercial insurance experience, 3+ for senior sales roles
• R.I.B.O designation required; C.A.I.B or CIP would be an asset
• Professional level understanding of policy wordings and coverages
• Experience in presenting to new businesses, closing new sales
• Attention to detail, time management and a professional demeanor
• Skills in Outlook, Excel, and Microsoft word. Experience with EPIC as a broker management
system is a bonus
• Ability to work as a team to accomplish mutual goals

Please forward resume to [email protected]

Bilingual Service Broker – Personal Lines

Comma Recruitment is looking for a Bilingual ( French and English ) Personal Lines Service broker to manage your own book of business, working directly with clients in delivering world-class customer service.

Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Comma Recruitment are looking for the following qualities:

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize efficiently which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
• Comprehensive and effective verbal/written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• 2+ years of Personal Lines experience, ideally within a brokerage environment.
• Licensing in good standing.
• Bilingual French and English, must have the ability to communicate in both languages, written and verbal.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred.
• Knowledge of EPIC considered a strong asset.

 

We offer a superb package including base salary plus bonuses, pension, benefits and vacation plan.

We offer unique office and remote work arrangements with flexible hours.

Please forward resume to [email protected]

Quality Assurance Coordinator

Comma Recruitment is looking for a talented QA for a Quality Assurance Coordinator role that reports to the Manager, Client Services.

The Quality Assurance Coordinator is responsible for ensuring the provision of quality services to the clients of the Assessment Division, including auto and disability insurers, employers, law firms and government agencies across Canada.

Utilizing their skills and experience in the medical, functional, psychological and vocational assessment realm, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within the scope of each referral.

• Provide Quality Assurance for IE and IME reports, including proof-reading medical, psychological, functional and vocational reports for all clients (insurers, employers, government, legal) for consistency, completeness, accuracy, spelling, grammar and compliance with the SABS and STD/LTD and employer policies, and ensuring delivery to clients within our standard timeframes and/or client SLAs; liaising with assessors/report authors to provide feedback/comments/suggestions to enhance clarity of reports and ensure adherence to mandate/scope of referral.
• Logs/Notes – SmartSimple & tracking sheets – regular updates;
• Liaising with adjusters, case managers and other clients, as well as healthcare professionals, physicians and other assessors to provide concise information in a timely manner and to meet customer service standards in order to facilitate optimal outcomes; including communicating report/QA status and any variance to expectations (e.g. delays, changes to assessors, assessments, etc).
• Interpreting short/long-term disability policies, Ontario auto accident benefits legislation (SABS) and other legislative and regulatory guidelines as applicable to each individual case;
• Other duties as assigned

Success in this role will require the following core qualifications and skills:

• Min. of 3 years experience in a healthcare/third party medical assessment environment.
• Strong team player with well-developed negotiating and influencing skills.
• Good communication, interpersonal and customer service skills.
• Good organizational, prioritization skills, accountability and attention to detail.
• Knowledge of MS Office applications (Word, Excel, Outlook, SharePoint) and other software/platforms including SmartSimple and SecureDocs
• Embracing our core values; Quality & Excellence, Customer-Centric, Accessible & Supportive
• Analytical skills – systematic approach to formulate logical and objective approaches, maximize efficiencies and minimize duplication of effort.
• Reputation for accountability and for delivery of high quality results within tight deadlines.
• Other helpful characteristics and competencies include: team player; ability to see projects through to completion (follow-through); tenacity and perseverance; flexibility/adaptability; calm under pressure; enthusiasm; openness to feedback; listening skills; creativity/idea & solution-oriented

Please forward resume to [email protected]

Assistant Manager, Service Broker Leader, Home / Hybrid

Comma Recruitment is looking for a talented Bilingual Assistant Manager, experience as a service broker with leadership experience to support management and lead a service broker team.

We are growing and looking for someone to join the National Group Home and Auto Insurance team.

• Supporting management in the application of quality principles and practices to establish a strategic approach to improve the organization’s operational efficiency.
• Supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics.
• Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.
• Understand and follow the established strategic initiatives in order to achieve financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and provide input to prepare and execute on an annual budget in terms of revenue and expense.
• Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals, performance management, communicating strategies and objectives and providing employees with the necessary resources.
• Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
• Engage employees by communicating job expectations and competencies necessary to be successful.
• Ensures efficient and effective operations, including setting targets.

Qualifications

• An AMF or RIBO license.
• A university degree or completion of AIIC/CIP designation or an equivalent industry designation preferred.
• A minimum of three years’ experience in personal lines automobile and property insurance.
• Experience in a supervisory role.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, Insurer Portals as well as Applied Broker Management System – SigXP, Epic or TAM.
• Must be bilingual (English/French).

We offer:

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement

Please forward resume to [email protected]

Commercial Portfolio Underwriter

Comma Recruitment is looking for a passionate, career minded and resourceful person to join our team and offer best in class service to our portfolio of Broker partners.

Summary of Role & Responsibilities:

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability
• Any other duties as required

Comma Recruitment are looking for:

• In-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial P&C and automobile underwriting experience

Please forward resume to [email protected]

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