Customer Service Incoming Call Centre.         Full training, Full Time $40 – $42k  Salary  Markham

August 26, 2018 by  
Filed under Jobs

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $40,000 – 44,000 + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance.

Must be strong communicators, excellent IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to info@commarecruitment.ca   and highlight customer service/call centre experience.

Personal Lines Property Claims Manager – GTA West ( Field Based Position) $80 – $90k + Car

August 23, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a Property Claims Manager or Field Claims Adjuster with extensive experience handling Personal Lines Property Claims.

The Manager, Property Claims, will motivate, engage, and inspire a unit of Property Field Claim Specialists throughout GTA West to deliver outstanding Customer Service while following defined procedures in accordance with the Ontario Property guidelines.

  • Provides operational leadership and direction to a capable team of direct reports who are working in the field on Personal Lines Claims
    • Ensures delivery of optimal individual and unit results
    • Develop staff and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
    • Recommend, implement and maintain an optimal organization design within the unit, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on our strategy
    • Actively look for ways to improve customer service, efficiencies, employee satisfaction and cost containment
    • Recommend appropriate level of resources for unit
    • Ensure performance and development plans are in place for all direct report employees
    • Provide ongoing direction to unit to achieve targets
    • Participate in staff appraisals

Comma Recruitment are looking for a Field Adjuster or Personal Lines Manager with 5-7 years Personal Lines Property Claims handling experience, ideally management and/or road adjusting experience
• Demonstrated strong leadership, employee engagement skills required
• Ability to collaborate with peers and influence others
• Ability to problem solve and initiate actions
• Ability to develop direct reports and achieve results
• Focus on leading a team to provide outstanding Customer Service
• Logical and effective communicator, explaining information to superiors, peers and subordinates in a well thought out manner
• Actively enrolled in or completion of CIP designation
• Frequent travel within the territory is required

Please forward resume to info@commarecruitment.ca

Senior BI / Liability Claims Adjuster – Mississauga $78 – $85k+

July 10, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a talented BI/Liability Adjuster with experience handling large and complex CGL and BI claims.

This position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims, the adjuster will be responsible for direct file handling and communication with all involved parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Confirm valid coverage.
  • Fully investigate liability.
  • Fully investigate serious injuries & exposure.
  • Must have CGL experience
  • Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
  • Calculate ultimate probable exposure and reserve accordingly.
  • Properly maintain a diary system to monitor files.
  • Ensure files are up to date with BI worksheet, case law, medical and liability information.
  • Mentor and coach junior adjusters.
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
  • Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

  • 7 years of experience adjusting CGL & BI claims.
  • CGL experience must include a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses.
  • Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
  • Experience with internal and external audits.
  • Detail oriented and well organized individual.
  • Strong oral and written communication skills.
  • Travel to mediations/pre-trials/trials is required

Please forward resume to info@commarecruitment.ca

Intake Analyst – IME

July 5, 2018 by  
Filed under Jobs

Intake Analyst – Toronto West

Comma Recruitment are looking for an Intake Analyst with IME experience, superb admin skills and a medical background

Specific Responsibilities:

  • Respond to incoming communications from customers and input data into W5 patient data management system
  • Direct referrals to appropriate personnel
  • Onsite Weekly Client Liaison – provide support and information to adjusters and managers at client site about referrals, assessment requests, and reports
  • Review medical files and request missing information where applicable
  • Analyze referrals and submit requests where necessary for cost approvals, etc.
  • Input/maintain accuracy of information in W5 database (contact, patient, etc.)
  • Analyze medical files and select the appropriate medical assessors for the file; Disability, Med/Rehab, Independent Medial Examinations, Occupational Medicine etc.
  • Prepares, organizes and maintains file charts & file documents/cases in W5
  • Report compilation; analysis, corrections and send out with all database details completed
  • Documenting all communication between parties and ensuring it is clear, concise and comprehensive
  • Responsible for providing external and internal stakeholders with information about our services
  • Responds to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
  • Provides a detailed account of workload on a monthly basis to manager
  • May be required to supervise and train support staff under the direction of the manager
  • Provides information as required to regional and corporate groups
  • Provides back up and support to other positions when required
  • Responsible for computer functions; including processing of patient accounts, back up and downloads

Please forward resume to info@commarecruitment.ca

Customer Service Contact Centre    Markham.

June 25, 2018 by  
Filed under Jobs

Full training, Full Time $42,000 + Benefits and 3 weeks vacation

Comma Recruitment are looking for talented communicators with call centre / service/sales experience to provide customer service to existing clients in an incoming call centre environment.

Full training provided including fully paid in-class education, OTL licensing full paid  and on-going on the job training. Working Mon – Friday 1pm – 9pm

Salaried position with base of $42,000 extensive benefits package and 3 weeks vacation.

Must be strong communicators with service and call centre experience.

Please forward resume to info@commarecruitment.ca

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