Claims Specialist

June 1, 2018 by  
Filed under Jobs

Claims Specialist

Comma Recruitment are looking for a Claims Specialist who will be responsible for coordination of all claims received through the Broker Account. This is a client service role that will interact extensively with various parties involved in the claim process including Brokers, Insurance companies, Insureds, Adjusters as well as corporate office team members.  In addition to claims intake and file coordination, this role must represent itself as a Claims Partner and advocate for the Broker client to ensure a successful claim experience.

  • Maintain daily access in the telephone queue in accordance with our expectations, for intake of new claims.
  • Intake and setup of new claims through email, telephone contact or after-hours assignment.
  • Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate Carrier reporting channels within established timelines.
  • Input and setup new claims, triage claims via email, fax, web submission, and/or telephone in accordance with the Broker Claim Services Agreement and our protocols.
  • Adhere to and maintain file diary schedule in the Broker operating system. Diaries for all claims setup must be kept current and relevant at all times
  • Cross-train Junior Claims Specialist to support Broker account as necessary.
  • Provide support on all other accounts by assisting with backlog of intake and setting up claims from the telephone queue.

File Coordination (40%)

  • Maintain regular contact with Carrier, Adjusters and Examiners by telephone or email to obtain open claim status information and access our electronic file and Broker operating systems concurrently; support the Adjuster in keeping the client up-to-date.
  • Manage all incoming claim correspondence from Carriers or Adjusters to update the status of claims. Incoming correspondence and or documents must be input into the Broker operating system and cleared within 5 days of receipt.
  • Provide Management Reports for corporate office and Broker Accounts as requested.

Claims Advisor (20%)

  • Advise, guide and answer questions on the claim process to the Broker Client through telephone/email contact or in-person.
  • Through contact with Carrier Adjuster/Examiner advocate for the Broker Client regarding the process. • Respond to Broker Client calls received directly following claim setup and answer questions on behalf of the Broker.
  • Advise Insureds of no coverage (in consultation with their Broker) in a professional and empathetic manner in order to rectify problems on their own and/or support looking after their needs.

QUALIFICATIONS

  • 3 – 5 + years of insurance adjusting industry or broker claims experience an asset.
  • A post-secondary education or a combination of relevant education and on-the-job experience.
  • Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
  • Actively pursuing CIP designation preferred with completion of Auto License course through FSCO/CIAA an asset or willingness to enroll in and complete the CIP curriculum within the specified timeline.
  • Prior experience in customer service environment required.
  • Excellent oral and written communication skills.

Please forward resume to info@commarecruitment.ca

Property Claims Field Adjuster – Toronto

May 29, 2018 by  
Filed under Jobs

Property Claims Field Adjuster – Toronto

Comma Recruitment are looking for talented property claims adjuster, must have experience with personal and / or commercial lines along with experience handling large losses/complex claims.

Experience road adjusting, scoping, estimating and using Xactimate an asset

Essential Duties and Responsibilities:

  • Confirm policy coverage
  •  Proactive and thorough investigation and direct handling of losses
  •  Negotiate and settle losses within authority
  •  Document all conversations and file activity.
  • Coach and mentor more junior staff
  • Act as liaison with other departments, brokers and vendors

Required Experience and Qualifications:

  • 2+ years experience with Property Claims
  • Personal Lines and Commercial Lines experience
  • Skilled in interpreting personal and commercial lines wordings, as well as the Insurance Act of Ontario.
  • Must have strong organizational, communication and prioritization skills.
  • Energetic, enthusiastic individual who is able to work independently and contribute as part of a team.
  • College/University degree or equivalent, and working towards CIP designation.

Please forward resume to info@commarecruitment.ca

Commercial Property Claims Specialist, Construction and Builders Risk Claims

May 23, 2018 by  
Filed under Jobs

Commercial Property Claims Specialist – Construction and Builders Risk

Comma Recruitment are looking for talented commercial property claims adjuster, must have experience with commercial lines along with experience handling Construction and Builders Risk

Experience adjusting commercial claims, large and complex claims, experience scoping, estimating and using Xactimate an asset, position will be office based and will require some travel.

Essential Duties and Responsibilities:

  •  Proactive and thorough investigation and direct handling of losses
  •  Negotiate and settle losses within authority
  •  Document all conversations and file activity.
  • Coach and mentor more junior staff
  • Act as liaison with other departments, brokers and vendors

Required Experience and Qualifications:

  • Experience with Commercial Property Claims, investigating, negotiating and settling Commercial Property, Builders Risk and Construction Claims
  • Skilled in interpreting commercial lines wordings, as well as the Insurance Act of Ontario.
  • Must have strong organizational, communication and prioritization skills.
  • Energetic, enthusiastic individual who is able to work independently and contribute as part of a team.
  • College/University degree or equivalent experience and working towards/ completed  CIP designation.

Please forward resume to info@commarecruitment.ca

Claims Manager – All Lines Adjuster $80,000 – $90,000

May 8, 2018 by  
Filed under Jobs

Claims Manager – All Lines  $80,000 – $90,000

Comma Recruitment are looking for a Claims Manager, all lines senior adjuster with leadership experience.

The role brings a range of responsibilities including managing adjusters/claims management, Auditing and claims quality control, managing clients and supervising admin and small intake team, general leadership and motivating and mentoring the team.

  • A minimum of 5 years of progressive claims experience
  • Leadership experience /people management experience in a claims environment.
  • An All-Lines licensed Adjuster with your CIP, FCIP or CRM designation or working towards
  • Progressive Personal and Commercial Property and General Liability claim handling experience.
  • Demonstrated ability to monitor claims procedures, practices, standards and controls to drive results for operational excellence, financial performance, customer service, compliance, and conflict resolution.
  • Strong oral and written communication, and presentation skills with capability of communicating with influence to key stakeholders and senior management.
  • Strong sense of accountability, adaptability, decision making and problem solving skills, and planning and organizing abilities.
  • A genuine desire to create and improve the quality of service we provide as well as the experience of our team members.
  • A creative thinker comfortable with implementing out of the box solutions and leveraging past experiences to create new solutions.

Please forward resume to info@commarecruitment.ca

Senior Auto PD Adjuster – Toronto $50k – $55k

May 8, 2018 by  
Filed under Jobs

Senior Auto PD Claims Adjuster $50k – $55k

Comma Recruitment are looking for a talented Auto PD Claims Adjuster with a passion for customer service.

File coordination, working with IA’s and insurers.

Advise clients on the claims process and answer questions from adjusters and insurers.

  • 2 – 5 years of insurance adjusting industry or broker claims experience
  • Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
  • Actively pursuing CIP designation preferred with completion of Auto License course through FSCO/CIAA an asset or willingness to enroll in and complete the CIP curriculum within the specified timeline.
  • Prior experience in a claims and customer service environment required.
  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Office products (i.e., Email, Word, Excel) and ability to learn various systems

Full time position, Monday – Friday, Flexible hours.

Please forward resume to info@commarecruitment.ca

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