Customer Service Representative, Etobicoke $38k – $40k, Full Time

April 4, 2019 by  
Filed under Jobs

Customer Service Representative – Contact Centre, Etobicoke $38k – $40k + Benefits and Vacation

We are looking for Inbound Contact Centre Agents to join our Contact Centre in our Etobicoke Head Office, we also have a Vaughan office but initial 3 months training will be at Etobicoke.

We’re looking for Customer Service Representatives with excellent communication skills to join our growing team.

Our Customer Service Department is different than the norm. We don’t work weekends, 9:00PM is the latest you would work, and your shifts would be set! The shift will be one of the following 11:00am – 7:00pm, 12:00pm – 8:.00pm or 1:00pm – 9:00pm

Your primary goal in this role will be to help clients and professionals by answering questions about our Extended Health and Dental, Pension and Administration of benefits plans and policies.

Success here means providing callers with a great experience. You’ll help a variety of people each day, from policy holders to medical professionals to union representatives. All call centre or customer service experiences will be valuable as you listen carefully, show empathy, and respond correctly. Sometimes you’ll have the answer, sometimes you’ll escalate the issue. You’ll always handle your calls professionally and with care.

We’re looking for more than just customer service experience. We want to find the right fit for our team. You’ll be a perfect fit if you are:

Independent – you’ll grow to work more and more independently.  We’ll give you the support you need along the way.

A strong communicator – you listen, speak and write well in English. You can bring clarity to complex and nuanced issues for any audience.

Detail-oriented – you’re meticulous with every detail, knowing that the smallest things can make a big difference.

Driven – you’re constantly trying to improve your knowledge and impact.

Resilience – you know how to stay calm under pressure and rise to the occasion. Technologically savvy – You can move between multiple systems easily in a MS Windows environment, often without using your mouse.  You would be comfortable helping someone install and use an App on their smartphone.

Critical thinker – You are someone who grounds yourself in knowledge needed to do the job and uses that knowledge and common sense to provide solutions and answers to the client.

This is a full-time, permanent position, salary range is $38,000 – $40,000 depending upon experience.

Three months training program, fully paid.

We also offer competitive benefits, pension and group RRSP plans, and access to Goodlife Fitness at the discounted corporate rate. Our offices are surrounded by amenities, and you’ll have free parking.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

Qualifications

 

  • Fully fluent in written and spoken English, bilingual an asset
  • Experience in a customer service or customer facing role
  • Knowledge of Microsoft Word and Excel for data entry and document creation

 

Please forward resume to info@commarecruitment.ca

Commercial Lines Account Manager, Toronto West

March 26, 2019 by  
Filed under Jobs

Essential Duties and Responsibilities:

Comma Recruitment are looking for an Account Manager to manage an existing book of commercial business, to handle in-bound calls, requests for policy changes and billing questions on commercial policies, work on renewals and actioning referrals.

Looking for confident CSR / Account Managers to provide exemplary customer service to clients and support to sales.

  • Manage a book of existing commercial business, renewals, upsell and cross sell
  • Handle in-bound phone calls, requests for policy changes and billing question
  • Good knowledge of commercial policies, documentation and procedures.
  • RIBO Licensed, or ability to obtain one.
  • Excellent computer and communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full training, full time role with benefits and vacation.

Please forward resume to info@commarecruitment.ca

Junior / Intermediate Underwriter – Downtown Toronto $50 – $60k

February 19, 2019 by  
Filed under Jobs

Comma Recruitment are looking for a Junior or Intermediate Underwriter to provide technical underwriting and business development support for P&C and/or Liability.

You will be responsible for supporting a senior underwriter analyzing and evaluating results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.

  • While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
  • Entering relevant data, working on renewals and quote on smaller accounts, training will be ongoing and you will develop into handling larger accounts over time.
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Comma Recruitment are looking for technical knowledge and underwriting support experience

  • Basic knowledge of underwriting principles, concepts and methodologies in a commercial environment, ideally Liability or P&C
  • Possess strong team work skills, open to ongoing training and coaching, working with strong mentor/coach
  • Ability to work well independently as well as part of a team
  • Strong oral and written communication skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • CIP designation or willing to study
  • Minimum 6 months – 1 years of underwriting experience

Please forward resume to info@commarecruitment.ca

Property and Casualty Commercial Underwriter    $75 – $85k Toronto and Toronto West End

February 5, 2019 by  
Filed under Jobs

Comma Recruitment are looking for a P&C Underwriter to provide technical underwriting expertise for mid-market property/casualty and automobile lines while helping to grow the book of business.

You will be responsible for analyzing and evaluating results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.

  • While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
  • Mentor junior underwriting staff aiding in their career development
  • Assist with training and coaching of other staff as required
  • Perform peer quality control audits and validate adherence to corporate guidelines
  • Build strong inter-department relationships that encourage our corporate culture
  • Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Comma Recruitment are looking for an in-depth technical knowledge and experience working in both property/casualty and automobile lines.

  • Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
  • Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
  • Possess strong team building, coaching and leadership skills
  • Ability to work well independently as well as part of a team
  • Strong oral and written communication skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • Leadership skills that include instinctive coaching and mentorship
  • University / College degree
  • CIP designation
  • CRM, FCIP is an asset
  • Minimum 5 years of Commercial underwriting experience

Please forward resume to info@commarecruitment.ca

Manager, Commercial Underwriting $110k + Bonus + Incentives

February 4, 2019 by  
Filed under Jobs

Comma Recruitment are looking for an extraordinarily passionate, self-motivated and accomplished leader to join a successful commercial team.

This person will require a number of soft skills to champion a highly motivated team of underwriters that are very career driven and therefore performance and results focused.

Furthermore, our unique commercial strategy is evolving and our strategic focus must be advanced with skill and ease to foster the desired change for both team and Broker partners.

Summary of Role & Responsibilities:

  • Champion strategies that sustain the profitable growth of our Commercial Lines department
  • Provide technical expertise to mid-market property/casualty and automobile underwriters
  • Negotiate and design individual KPI’s that contribute to the overall commercial strategies and objectives
  • Identify means to close gaps and manage by objective
  • Perform Quality Control audits
  • Identify training opportunities for both underwriter and team
  • Obtain and analyze industry trends in order to keep us current and relevant in the market
  • Work within a Technical Committee to identify system improvements and relevant underwriting guidelines
  • Build strong inter-department relationships

Comma Recruitment are looking for an Underwriting leader with 5+ years P&C Underwriting experience along with a knowledge of Commercial Auto. You must be:

  • Passionate about developing career minded individuals
  • Equally passionate about teaching individuals how to work as a talented and skilled team
  • Proven commercial underwriting experience, both property/casualty and automobile lines
  • Firm understanding of underwriting principles, concepts and methodologies in a commercial environment
  • Working knowledge of commercial rates and pricing to effectively underwrite and attract target business.
  • Natural tendency to solve problems and resolve challenges
  • Strong oral and written communication skills
  • Open minded with strong negotiation skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • Leadership skills that include instinctive coaching and mentorship

Education and Experience:

  • University degree / College diploma
  • CIP designation
  • CRM & FCIP designation(s), an asset
  • Minimum 5 years of Property/Casualty and Automobile Underwriting Experience.
  • Prior experience in a Management role is an asset

Please forward resume to info@commarecruitment.ca

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