Service Coordinator / Intake – openings Toronto West and Scarborough

November 15, 2018 by  
Filed under Jobs

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.


As a highly organized and customer service-oriented Service Coordinator, you will:

  • Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
  • Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
  • Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
  • Follow up with all referrals, tracking clients in internal tracking system
  • Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Contribute to team success by supporting, and participating in, new staff training



To take on the key role you must have:

  • 2+ years’ customer service experience in an office environment with client-facing responsibilities
  • Preferably, hold a college diploma or bachelor’s degree
  • Experience in an IME or experience with Disability claims and injuries
  • Be proficient in Word and Excel, and a quick adapter to new processes and systems
  • Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
  • Communicate effectively, both verbally and in writing
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

 Please forward resume to

Senior PHP Developer – Toronto

November 8, 2018 by  
Filed under Jobs

Senior PHP Developer

Comma Recruitment are looking for an experienced PHP Developer with a strong understanding of object oriented software development with PHP. Capable of working on the whole stack, you will have experience with both front and back end technologies, and will be able to read, understand, and question design specifications, as well as be able to identify and improve the application.


Job responsibilities:

  • Participate in all aspects of development life cycle
  • Determine development feasibility within identified constraints.
  • Evaluate and recommend options, software and tools which can help to achieve project targets.
  • Create technical specifications based on business requirements
  • Write clean, well designed code following industry best practices
  • Work closely with Quality Assurance to track down and resolve reported issues
  • Coach and mentor junior team members.
  • Contribute and promote software best practices and processes across the team.
  • Participate actively in code reviews.
  • Provide continuous technical support to your teammates.
  • Participate in preparing and deploying product releases

Must Have Skills:

  • Bachelor’s degree in CompSci, or Mathematics, or Engineering – (5+year)
  • Must communicate with technical and Business users – (7+year)
  • Object Oriented PHP 5/7 – (7+years)
  • Database schema design and optimization (MSSQL) – (5+year)
  • At least 5+ years’ experience developing web applications using PHP 5/7, SQL, HTML, CSS, and JavaScript
  • Front-end development, particularly HTML, CSS, JavaScript
  • JQuery, AJAX – (5+year)
  • MVC framework – (5+year)
  • Version Control Systems (Git) – (5+year)
  • Custom framework design – (5+year)
  • Familiarity with AWS
  • Good understanding of LAMP (where M is Microsoft SQL)
  • Experience with load balancing, firewalls
  • Some experience in management of Linux servers in virtualized environments (Amazon Linux AMI)
  • Basic knowledge of Linux scripting languages

Other Qualifications

  • Knowledgeable in Responsive Design concepts, CSS3, HTML5
  • Experienced in creating and consuming various API’s.
  • Deep architectural understanding of web applications
  • Ability to understand business needs and communicate with various stakeholders
  • Ability to be organized and work both independently and in teams to meet deadlines and exceed expectations
  • Demonstrated ability to refine and improve existing solutions, providing insight to emerging technologies and practices
  • Exceptional analytical and organizational skills, out-of-the-box thinker
  • Experience with custom framework design
  • Excellent communication and documentation skills
  • Passionate about application architecture, optimization and security
  • Able to dive into core mechanism of existing frameworks, understand, and create patches and/or customizations


Please forward resume to

Property Field Claims Personal and/or Commercial Lines

October 11, 2018 by  
Filed under Jobs

Property Claims Adjuster, Personal Lines and/or Commercial Lines Field Claims

Comma Recruitment are looking for experienced Property Claims Adjusters with 3+ years experience investigating, negotiating and settling Property Claims, openings for both Commercial and Personal Lines throughout GTA. Experience with Insurer, independent adjusting firm or TPA.

  • Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims in accordance with established guidelines and meet production targets in line with company expectations.
  • Ensure the accurate and efficient payment of claim.
  • Support company goals by participating in after-hours rotation, back-up needs and/or catastrophe situations.
  • Meet production targets in line with company expectations.
  • Ensure reports are completed with accuracy and within established timelines
  • Mentor and support junior adjusters, as requested by Management.
  • Work collaboratively with Managers on special projects and assignments when required
  • Other duties as assigned



  • 3+ years of property adjusting experience
  • Licensed and CIP, FCIP or CRM or willing to work towards certification.
  • Commercial Property and General Liability claim handling experience an asset, personal lines claims role is also available
  • Strong working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
  • Strong analytical and negotiation skills
  • Ability to plan, organize, and manage multiple demands and changing priorities.
  • A valid driver’s license and safe driving record required.

Please forward resume to

Claims Intake Coordinator $45k – $55k

October 11, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a claims intake coordinator to utilize their knowledge of the insurance claims processes to act as claims triage, manage the intake of new claims and coordinate claims files while liaising with clients and adjusters on the progress of the claim

We are looking for

  • 1-3 years years of insurance adjusting industry or broker claims experience an asset.
  • Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
  • Prior experience in customer service environment required, preference for insurance industry experience
  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Office products (i.e., Email, Word, Excel) and ability to learn various systems

This is a client service role that will interact extensively with various parties involved in the claim process including Brokers, Insurance companies, Insureds, Adjusters as well as corporate office team members. In addition to claims intake and file coordination, this role must represent itself as a Claims Partner and advocate for the Broker client to ensure a successful claim experience. Responsibilities will include:

Claims Intake/Setup , File Coordination and Claims Advisor

Please forward resume to

Claims Administration and Support $40 – $50k

October 11, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a strong administrator with a claims/insurance background to support the claims department with a variety of tasks to assist them with the handling of claims to ensure timely and accurate processing, while delivering high quality customer service. In addition, this role supports the Accounts Receivables function.

• Provide administrative support to the Adjusting team
• Intake all new incoming claims through email
• Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate reporting channels within established timelines.
• Within 24 hours of notice or receipt of report from the Adjuster, complete the 24-hour report in accordance with client expectations.
• Forward notice of loss and related documentation to insurer or broker via email.
• Upload required information / documentation and diary service
• Scan and upload to applicable file any incoming cheque payable to insureds, contractors, etc.; notify Adjuster of payment received and any pending action required.
• Handle account receivable function
• Follow up on past due invoices; report any invoicing queries or concerns from Examiners.
• Sort through incoming mail.
• Prepare monthly and quarterly reports as requested
• Provide support with PowerPoint presentations as requested

• Post-secondary education and/or a combination of education and related experience.
• Experience in insurance adjusting or broker claims environment preferred.
• Prior experience handling account receivable an asset.
• Experience in a customer service environment an asset.
• Excellent oral and written communication.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel, PowerPoint) and
aptitude to learn various systems.
• Proven ability to have an empathetic telephone manner, professional communication
skills and mannerism throughout a telephone call experience.
• Demonstrated ability to manage changing priorities and proven organizational skills to plan, review and follow-up to prioritize tasks. Planning must be done to handle deadlines, peak periods and/or unexpected situations.
• High attention to detail.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.

Please forward resume to

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