Director of National Operations

Director of National Operations

Comma Recruitment are looking for a Director of National Operations, 10 years progressive Insurance experience with 5 years in senior or leadership roles. Experience in analytics, compliance, project management and planning.

Reporting to the President you will have nationwide accountability for developing, implementing and maintaining:

• Project Implementation including sponsorship/ownership of strategic projects of a national scope and/or at a region level including coordination of multiple disciplines throughout the entire organization.
• Provide metrics discipline and business intelligence to support our goals and strategies including development of business cases, benchmarking & post measurement of new initiatives, broker performance reports and other reports as required.
• Provide oversight of the Broker accounting team and their staffing, expenses, processes and standards.
• Develop and oversee internal controls, processes and audits to comply with legislated, regulated, corporate and departmental requirements.

Specific accountabilities include:

• Lead the expense planning process and track throughout the year, support and provide feedback to the regions
• Manage compliance reviews
• Provide Project Management for initiatives from a business readiness and implementation perspective, ensuring & securing the necessary business resources
• Provide leadership and oversight of: expense management, metrics & reporting, and production support for brokers and region
• Manage resources, standards, processes for providing production support (technology support) to our brokers and regions: collaborating with technology vendors, collaborating with IT, and collaborating with Regions
• Represent the Corporate Committee for Project & Initiative Prioritization
• Collaborate with all areas to develop & communicate best practices, conduct process assessment, identify areas for efficiency gain

Qualifications and Experience:

• University degree and/or active participation in CIP courses.
• Minimum 10 years of progressive business experience
• Minimum 5 years of progressive management experience
• Demonstrated effectiveness in leadership and staff development
• Thorough understanding of technology & skill/interest in learning about different technologies
• Highly developed project management skills Excellent influencing and problem solving skills
• Above average verbal and written communication skills
• Ability to develop and maintain effective working relationships
• Must be flexible, creative with demonstrated ability to change course of action when required

Please forward a resume to [email protected]