Customer Service Representative, Etobicoke $38k – $40k, Full Time

April 4, 2019 by  
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Customer Service Representative – Contact Centre, Etobicoke $38k – $40k + Benefits and Vacation

We are looking for Inbound Contact Centre Agents to join our Contact Centre in our Etobicoke Head Office, we also have a Vaughan office but initial 3 months training will be at Etobicoke.

We’re looking for Customer Service Representatives with excellent communication skills to join our growing team.

Our Customer Service Department is different than the norm. We don’t work weekends, 9:00PM is the latest you would work, and your shifts would be set! The shift will be one of the following 11:00am – 7:00pm, 12:00pm – 8:.00pm or 1:00pm – 9:00pm

Your primary goal in this role will be to help clients and professionals by answering questions about our Extended Health and Dental, Pension and Administration of benefits plans and policies.

Success here means providing callers with a great experience. You’ll help a variety of people each day, from policy holders to medical professionals to union representatives. All call centre or customer service experiences will be valuable as you listen carefully, show empathy, and respond correctly. Sometimes you’ll have the answer, sometimes you’ll escalate the issue. You’ll always handle your calls professionally and with care.

We’re looking for more than just customer service experience. We want to find the right fit for our team. You’ll be a perfect fit if you are:

Independent – you’ll grow to work more and more independently.  We’ll give you the support you need along the way.

A strong communicator – you listen, speak and write well in English. You can bring clarity to complex and nuanced issues for any audience.

Detail-oriented – you’re meticulous with every detail, knowing that the smallest things can make a big difference.

Driven – you’re constantly trying to improve your knowledge and impact.

Resilience – you know how to stay calm under pressure and rise to the occasion. Technologically savvy – You can move between multiple systems easily in a MS Windows environment, often without using your mouse.  You would be comfortable helping someone install and use an App on their smartphone.

Critical thinker – You are someone who grounds yourself in knowledge needed to do the job and uses that knowledge and common sense to provide solutions and answers to the client.

This is a full-time, permanent position, salary range is $38,000 – $40,000 depending upon experience.

Three months training program, fully paid.

We also offer competitive benefits, pension and group RRSP plans, and access to Goodlife Fitness at the discounted corporate rate. Our offices are surrounded by amenities, and you’ll have free parking.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

Qualifications

 

  • Fully fluent in written and spoken English, bilingual an asset
  • Experience in a customer service or customer facing role
  • Knowledge of Microsoft Word and Excel for data entry and document creation

 

Please forward resume to info@commarecruitment.ca

Commercial Lines Account Manager, Toronto West

March 26, 2019 by  
Filed under Jobs

Essential Duties and Responsibilities:

Comma Recruitment are looking for an Account Manager to manage an existing book of commercial business, to handle in-bound calls, requests for policy changes and billing questions on commercial policies, work on renewals and actioning referrals.

Looking for confident CSR / Account Managers to provide exemplary customer service to clients and support to sales.

  • Manage a book of existing commercial business, renewals, upsell and cross sell
  • Handle in-bound phone calls, requests for policy changes and billing question
  • Good knowledge of commercial policies, documentation and procedures.
  • RIBO Licensed, or ability to obtain one.
  • Excellent computer and communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full training, full time role with benefits and vacation.

Please forward resume to info@commarecruitment.ca

Junior / Intermediate Underwriter – Downtown Toronto $50 – $60k

February 19, 2019 by  
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Comma Recruitment are looking for a Junior or Intermediate Underwriter to provide technical underwriting and business development support for P&C and/or Liability.

You will be responsible for supporting a senior underwriter analyzing and evaluating results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.

  • While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
  • Entering relevant data, working on renewals and quote on smaller accounts, training will be ongoing and you will develop into handling larger accounts over time.
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Comma Recruitment are looking for technical knowledge and underwriting support experience

  • Basic knowledge of underwriting principles, concepts and methodologies in a commercial environment, ideally Liability or P&C
  • Possess strong team work skills, open to ongoing training and coaching, working with strong mentor/coach
  • Ability to work well independently as well as part of a team
  • Strong oral and written communication skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • CIP designation or willing to study
  • Minimum 6 months – 1 years of underwriting experience

Please forward resume to info@commarecruitment.ca

Property and Casualty Commercial Underwriter    $75 – $85k Toronto and Toronto West End

February 5, 2019 by  
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Comma Recruitment are looking for a P&C Underwriter to provide technical underwriting expertise for mid-market property/casualty and automobile lines while helping to grow the book of business.

You will be responsible for analyzing and evaluating results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.

  • While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
  • Mentor junior underwriting staff aiding in their career development
  • Assist with training and coaching of other staff as required
  • Perform peer quality control audits and validate adherence to corporate guidelines
  • Build strong inter-department relationships that encourage our corporate culture
  • Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Comma Recruitment are looking for an in-depth technical knowledge and experience working in both property/casualty and automobile lines.

  • Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
  • Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
  • Possess strong team building, coaching and leadership skills
  • Ability to work well independently as well as part of a team
  • Strong oral and written communication skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • Leadership skills that include instinctive coaching and mentorship
  • University / College degree
  • CIP designation
  • CRM, FCIP is an asset
  • Minimum 5 years of Commercial underwriting experience

Please forward resume to info@commarecruitment.ca

Manager, Commercial Underwriting $110k + Bonus + Incentives

February 4, 2019 by  
Filed under Jobs

Comma Recruitment are looking for an extraordinarily passionate, self-motivated and accomplished leader to join a successful commercial team.

This person will require a number of soft skills to champion a highly motivated team of underwriters that are very career driven and therefore performance and results focused.

Furthermore, our unique commercial strategy is evolving and our strategic focus must be advanced with skill and ease to foster the desired change for both team and Broker partners.

Summary of Role & Responsibilities:

  • Champion strategies that sustain the profitable growth of our Commercial Lines department
  • Provide technical expertise to mid-market property/casualty and automobile underwriters
  • Negotiate and design individual KPI’s that contribute to the overall commercial strategies and objectives
  • Identify means to close gaps and manage by objective
  • Perform Quality Control audits
  • Identify training opportunities for both underwriter and team
  • Obtain and analyze industry trends in order to keep us current and relevant in the market
  • Work within a Technical Committee to identify system improvements and relevant underwriting guidelines
  • Build strong inter-department relationships

Comma Recruitment are looking for an Underwriting leader with 5+ years P&C Underwriting experience along with a knowledge of Commercial Auto. You must be:

  • Passionate about developing career minded individuals
  • Equally passionate about teaching individuals how to work as a talented and skilled team
  • Proven commercial underwriting experience, both property/casualty and automobile lines
  • Firm understanding of underwriting principles, concepts and methodologies in a commercial environment
  • Working knowledge of commercial rates and pricing to effectively underwrite and attract target business.
  • Natural tendency to solve problems and resolve challenges
  • Strong oral and written communication skills
  • Open minded with strong negotiation skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • Leadership skills that include instinctive coaching and mentorship

Education and Experience:

  • University degree / College diploma
  • CIP designation
  • CRM & FCIP designation(s), an asset
  • Minimum 5 years of Property/Casualty and Automobile Underwriting Experience.
  • Prior experience in a Management role is an asset

Please forward resume to info@commarecruitment.ca

Customer Service Claims Adjudicator.

January 17, 2019 by  
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Full training, Full Time $44k Salary   Richmond Hill/Markham

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with auto insurance claims.

Full training provided including in-class education, mentoring and on-going on the job claims training.

Salaried position with base of $44k Salary + extensive benefits package from day one and 3 weeks vacation.

Working with multi national insurance company, incoming call centre where service is of paramount importance.

Hours are Monday – Friday 11am – 7pm, working 1 in 5 Saturdays (9-5) which allows you to have the following Friday off.

Must be strong communicators, IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to info@commarecruitment.ca

Sales Manager – $100k+ with Uncapped Commissions

January 17, 2019 by  
Filed under Jobs

Sales Manager – Commercial Lines    

Comma Recruitment are looking for a Producer with 5 + years sales experience with a proven track record of success with the ability to build a book of business and develop a strong sales team, ideally will have some Commercial background along with leadership experience.

Working with multi national insurance company, you will have a strong network of existing broker contacts and the ability to build relationships.

Continually assessing the competition and market opportunities to develop and implement appropriate action plans.

Selecting, developing and managing a capable team, developing employee engagement strategies & employee development plans.

Ensuring the delivery of optimal results within appropriate performance metrics.

Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives.

Developing and maintaining effective strategic partnerships with brokers in the region and throughout Canada.

Superb remuneration with uncapped commissions/bonuses, base salary starting at $100k, excellent benefits and vacation.

Please forward resume to info@commarecruitment.ca

Senior PHP Developer – Toronto

January 4, 2019 by  
Filed under Jobs

Senior PHP Developer – Toronto

Comma Recruitment are looking for 5+ years experience as a Senior PHP Developer,  we need a product (and the supporting underlying architecture/infrastructure) that delivers real value to our users.  The Senior PHP Developer is the individual charged with shipping efficient, scalable code that brings this product to life.  This means:

  • Developing technical solutions, building new features/experiences/supporting architectures that create success for our users.
  • Making significant architectural decisions and implementing them to create a solid foundational core of our product.
  • Collaborating with the product, design, and sales & marketing team members to find the best technical solutions to our business problems.
  • Mentoring team members to help them to make informed decisions, to ship more effective code, and to grow as developers.

How the reporting structure works:

Reports to the Team Lead, Engineering; Individual contributor role (no direct reports)

Here’s what you need to be successful.

  • You are a seasoned developer with 5+ years of experience working in PHP (LAMP stack is a plus).
  • You are adept at systems and architecture design – you’ve developed complex applications in a team environment.  You have a strong understanding of MySQL databases and interacting with them through abstractions or raw SQL queries.
  • You’re well versed in agile engineering practices (testing, continuous integration, etc.)
  • You value ownership – when you run into bugs, you make sure they’re dealt with, rather than sweeping them under the rug.
  • You’re about solving real business problems (and not just writing code for the sake of writing code).

Nice to have skills that Comma Recruitment are also looking for, are experience or exposure to:

  • Hands on experience in eCommerce/Marketplace development for high-volume sites (experience with Magento, within the Zend framework is a plus).
  • You’ve grown with a company that’s scaled from small to large and understand the engineering requirements of an organization at each lifecycle stage.
  • You have experience in modern web technologies – JavaScript (React, Angular, Node.js)

 

What we offer.

We’re doing something big.

The platform and company we’re building has a real global impact, and you’re getting in early enough to play a material part in our success.  The work you will do has a direct bearing on our trajectory and performance as a company.

You’ll be surrounded and supported by some amazing people who are light on ego, high on curiosity, and are passionate about changing retail for the better.

Please forward resume to info@commarecruitment.ca

Commercial Account Coordinator – Burlington

January 2, 2019 by  
Filed under Jobs

Commercial Account Coordinator

Comma Recruitment are looking for 1+years experience with commercial accounts, supporting operationally, coordinating with existing customers on new and renewal business by email and occasionally over the phone.

Monday – Friday 9am – 5pm, Located Toronto West, Burlington.

You will be required to:

  • Service existing Accounts
  • Abeyances – Ensure abeyance items are reviewed/completed on a daily basis and reassign dates as necessary
  • Certificates – Coordinates issuance of insurance certificates with client and assigned Process Analyst
  • Tracking – Renewal and Change Documents – Prepare tracking sheets and update until all documents have been received and delivered to the insured
  • Clients Operations – Develop and maintain basic understanding of clients operations
  • Correspondence – Prepare correspondence to insured, brokers and markets as required
  • Day to day service of assigned clients – Handle telephone calls, inquiries, coverage changes, review and disbursement of documentation, etc.
  • Proof read and edits – All documentation thoroughly prior to sending to the insured or broker, demonstrating a level of attention to detail.

Renewals:

  • Ensure renewal process is started on time so timelines can be met
  • Gather and prepare information to be sent to the insured
  • Request updated claims information

 

Administrative:

  • Accounting Discrepancies – Investigate and track accounting discrepancies; review and update accounts receivables for Account Manager. Follow-up with client for outstanding receivables
  • Binders, reports, proposals, etc. – prepare as required
  • Organize files according to the Department’s protocol as applicable
  • Update client and policy information
  • Maintain clear documentation
  • Meet turn-around time requirements for documentation processing

Please forward resume to info@commarecruitment.ca

Service Coordinator / Intake – openings Toronto West and Scarborough

November 15, 2018 by  
Filed under Jobs

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.

PRIMARY DUTIES

As a highly organized and customer service-oriented Service Coordinator, you will:

  • Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
  • Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
  • Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
  • Follow up with all referrals, tracking clients in internal tracking system
  • Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Contribute to team success by supporting, and participating in, new staff training

 

QUALIFICATIONS

To take on the key role you must have:

  • 2+ years’ customer service experience in an office environment with client-facing responsibilities
  • Preferably, hold a college diploma or bachelor’s degree
  • Experience in an IME or experience with Disability claims and injuries
  • Be proficient in Word and Excel, and a quick adapter to new processes and systems
  • Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
  • Communicate effectively, both verbally and in writing
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

 Please forward resume to info@commarecruitment.ca

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