Service Coordinator / Intake – openings Toronto West and Scarborough

November 15, 2018 by  
Filed under Jobs

Comma Recruitment are looking for an organized and efficient Intake Service Coordinator with experience working in an IME.

You will work with clients and stakeholders to coordinate appointments, and conduct follow-ups with the upmost attention to customer service.

You’ll deal with clients and stakeholders over the phone as well as via e-mail, making referrals, responding to general inquiries, connecting the client to the right service, and performing intakes from referrals.

No matter what you’re engaged in doing, your focus will always be on providing quality client service as part of our exemplary delivery of service. Putting our clients’ health first, our duty is to help them in the best way possible – and you’ll play a key role in making this happen.

PRIMARY DUTIES

As a highly organized and customer service-oriented Service Coordinator, you will:

  • Accept all referrals via phone and email and respond within prescribed Service Level Agreements to referral source
  • Ensure appropriate assessments, clinician and clinic team members are identified (contact with referral source and/or clinician may be required)
  • Book Initial Assessment with clinic (within 24 hours of referral receipt), as well as complete all accompanying referral correspondence and book post-assessment teleconferences
  • Follow up with all referrals, tracking clients in internal tracking system
  • Monitor and track reports due in & out on a daily basis to facilitate timely delivery to referral source
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure correct procedures are met.
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Contribute to team success by supporting, and participating in, new staff training

 

QUALIFICATIONS

To take on the key role you must have:

  • 2+ years’ customer service experience in an office environment with client-facing responsibilities
  • Preferably, hold a college diploma or bachelor’s degree
  • Experience in an IME or experience with Disability claims and injuries
  • Be proficient in Word and Excel, and a quick adapter to new processes and systems
  • Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
  • Communicate effectively, both verbally and in writing
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients.

 Please forward resume to info@commarecruitment.ca

Senior PHP Developer – Toronto

November 8, 2018 by  
Filed under Jobs

Senior PHP Developer

Comma Recruitment are looking for an experienced PHP Developer with a strong understanding of object oriented software development with PHP. Capable of working on the whole stack, you will have experience with both front and back end technologies, and will be able to read, understand, and question design specifications, as well as be able to identify and improve the application.

 

Job responsibilities:

  • Participate in all aspects of development life cycle
  • Determine development feasibility within identified constraints.
  • Evaluate and recommend options, software and tools which can help to achieve project targets.
  • Create technical specifications based on business requirements
  • Write clean, well designed code following industry best practices
  • Work closely with Quality Assurance to track down and resolve reported issues
  • Coach and mentor junior team members.
  • Contribute and promote software best practices and processes across the team.
  • Participate actively in code reviews.
  • Provide continuous technical support to your teammates.
  • Participate in preparing and deploying product releases

Must Have Skills:

  • Bachelor’s degree in CompSci, or Mathematics, or Engineering – (5+year)
  • Must communicate with technical and Business users – (7+year)
  • Object Oriented PHP 5/7 – (7+years)
  • Database schema design and optimization (MSSQL) – (5+year)
  • At least 5+ years’ experience developing web applications using PHP 5/7, SQL, HTML, CSS, and JavaScript
  • Front-end development, particularly HTML, CSS, JavaScript
  • JQuery, AJAX – (5+year)
  • MVC framework – (5+year)
  • Version Control Systems (Git) – (5+year)
  • Custom framework design – (5+year)
  • Familiarity with AWS
  • Good understanding of LAMP (where M is Microsoft SQL)
  • Experience with load balancing, firewalls
  • Some experience in management of Linux servers in virtualized environments (Amazon Linux AMI)
  • Basic knowledge of Linux scripting languages

Other Qualifications

  • Knowledgeable in Responsive Design concepts, CSS3, HTML5
  • Experienced in creating and consuming various API’s.
  • Deep architectural understanding of web applications
  • Ability to understand business needs and communicate with various stakeholders
  • Ability to be organized and work both independently and in teams to meet deadlines and exceed expectations
  • Demonstrated ability to refine and improve existing solutions, providing insight to emerging technologies and practices
  • Exceptional analytical and organizational skills, out-of-the-box thinker
  • Experience with custom framework design
  • Excellent communication and documentation skills
  • Passionate about application architecture, optimization and security
  • Able to dive into core mechanism of existing frameworks, understand, and create patches and/or customizations

 

Please forward resume to info@commarecruitment.ca

Property Field Claims Personal and/or Commercial Lines

October 11, 2018 by  
Filed under Jobs

Property Claims Adjuster, Personal Lines and/or Commercial Lines Field Claims

Comma Recruitment are looking for experienced Property Claims Adjusters with 3+ years experience investigating, negotiating and settling Property Claims, openings for both Commercial and Personal Lines throughout GTA. Experience with Insurer, independent adjusting firm or TPA.

  • Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims in accordance with established guidelines and meet production targets in line with company expectations.
  • Ensure the accurate and efficient payment of claim.
  • Support company goals by participating in after-hours rotation, back-up needs and/or catastrophe situations.
  • Meet production targets in line with company expectations.
  • Ensure reports are completed with accuracy and within established timelines
  • Mentor and support junior adjusters, as requested by Management.
  • Work collaboratively with Managers on special projects and assignments when required
  • Other duties as assigned

 

QUALIFICATIONS

  • 3+ years of property adjusting experience
  • Licensed and CIP, FCIP or CRM or willing to work towards certification.
  • Commercial Property and General Liability claim handling experience an asset, personal lines claims role is also available
  • Strong working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
  • Strong analytical and negotiation skills
  • Ability to plan, organize, and manage multiple demands and changing priorities.
  • A valid driver’s license and safe driving record required.

Please forward resume to info@commarecruitment.ca

Claims Intake Coordinator $45k – $55k

October 11, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a claims intake coordinator to utilize their knowledge of the insurance claims processes to act as claims triage, manage the intake of new claims and coordinate claims files while liaising with clients and adjusters on the progress of the claim

We are looking for

  • 1-3 years years of insurance adjusting industry or broker claims experience an asset.
  • Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
  • Prior experience in customer service environment required, preference for insurance industry experience
  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Office products (i.e., Email, Word, Excel) and ability to learn various systems

This is a client service role that will interact extensively with various parties involved in the claim process including Brokers, Insurance companies, Insureds, Adjusters as well as corporate office team members. In addition to claims intake and file coordination, this role must represent itself as a Claims Partner and advocate for the Broker client to ensure a successful claim experience. Responsibilities will include:

Claims Intake/Setup , File Coordination and Claims Advisor

Please forward resume to info@commarecruitment.ca

Claims Administration and Support $40 – $50k

October 11, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a strong administrator with a claims/insurance background to support the claims department with a variety of tasks to assist them with the handling of claims to ensure timely and accurate processing, while delivering high quality customer service. In addition, this role supports the Accounts Receivables function.

• Provide administrative support to the Adjusting team
• Intake all new incoming claims through email
• Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate reporting channels within established timelines.
• Within 24 hours of notice or receipt of report from the Adjuster, complete the 24-hour report in accordance with client expectations.
• Forward notice of loss and related documentation to insurer or broker via email.
• Upload required information / documentation and diary service
• Scan and upload to applicable file any incoming cheque payable to insureds, contractors, etc.; notify Adjuster of payment received and any pending action required.
• Handle account receivable function
• Follow up on past due invoices; report any invoicing queries or concerns from Examiners.
• Sort through incoming mail.
• Prepare monthly and quarterly reports as requested
• Provide support with PowerPoint presentations as requested

QUALIFICATIONS
• Post-secondary education and/or a combination of education and related experience.
• Experience in insurance adjusting or broker claims environment preferred.
• Prior experience handling account receivable an asset.
• Experience in a customer service environment an asset.
• Excellent oral and written communication.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel, PowerPoint) and
aptitude to learn various systems.
• Proven ability to have an empathetic telephone manner, professional communication
skills and mannerism throughout a telephone call experience.
• Demonstrated ability to manage changing priorities and proven organizational skills to plan, review and follow-up to prioritize tasks. Planning must be done to handle deadlines, peak periods and/or unexpected situations.
• High attention to detail.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.

Please forward resume to info@commarecruitment.ca

Personal Lines: Regional Director, Alberta  $125k+Bonus

September 24, 2018 by  
Filed under Jobs

Personal Lines: Regional Director, Alberta  $125k+

Comma Recruitment are looking for a Senior Manager/ Senior Broker with Sales and Underwriting experience, success leading teams while developing broker contacts and industry relationships throughout Alberta, role can be based in Edmonton or Calgary.

As a senior member of the management team, the Regional Director is accountable for the broker distribution channel within their region to sell and underwrite insurance products.

This includes developing, implementing and maintaining a 1 – 2 year business plan for the Region and an optimal organization design to deliver the highest level business plan results and performance metrics.

The successful candidate will accomplish this by:

  • Continually assessing the competition and market opportunities within the region on a regular basis to identify strengths, opportunities, weaknesses and threats, and developing and implementing appropriate action plans.
  • Selecting, developing and managing a capable team.
  • Ensuring high levels of employee engagement by developing employee engagement strategies & employee development plans.
  • Providing input to our strategic and tactical plans and directions
  • Ensuring a clear understanding of all employees on our underwriting approach & philosophy.
  • Ensuring the delivery of optimal regional results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance.
  • Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives to provide stability, growth and competitive advantage within the region.
  • Developing and maintaining effective strategic partnerships with brokers in the region.
  • Establishing and enhancing our profile in the industry and in the community by participating in worthwhile business and community events.
  • Supporting retention and growth goals through the development, implementation and monitoring of function specific strategies to enhance policyholder and broker satisfaction levels.
  • Develop & maintain strong, collaborative working relationships with all departments, leveraging the relationships to help deliver on the key deliverables.

Qualifications and Experience Required:

  • University degree/College diploma and/or CIP designation or active participation in CIP courses.
  • 10 years of progressive business experience includes sales, marketing, underwriting operations and general management.
  • Demonstrated effectiveness in leadership and staff development, including proven success in leading a team.
  • Extensive knowledge of the market and the brokers within the market.
  • Excellent influencing, collaboration and facilitation skills.
  • Ability to identify, analyze and provide business-case solutions to complex problems.
  • Excellent verbal and written communication skills.

Please forward resume to info@commarecruitment.ca

 

CGL Claims Adjuster, Construction, BI and Municipality Claims   $80 – $90k + Bonus

September 20, 2018 by  
Filed under Jobs

CGL Claims Adjuster, Construction, BI and Municipality Claims   $80 – $90k + Bonus

Comma Recruitment are looking for a talented CGL adjuster with experience with BI, Liability, Construction Wrap Up and handling Municipality Claims

This position is responsible for investigating, negotiating and settling moderate to complex CGL and bodily injury claims, the adjuster will be responsible for direct file handling and communication with all involved parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Confirm valid coverage.
  • Fully investigate liability.
  • Fully investigate serious injuries & exposure.
  • Must have CGL experience
  • Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
  • Calculate ultimate probable exposure and reserve accordingly.
  • Properly maintain a diary system to monitor files.
  • Ensure files are up to date with BI worksheet, case law, medical and liability information.
  • Mentor and coach junior adjusters.
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
  • Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

  • 5+  years of experience adjusting CGL claims.
  • CGL experience must include a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses.
  • Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
  • Experience with internal and external audits.
  • Detail oriented and well organized individual.
  • Strong oral and written communication skills.
  • Travel to mediations/pre-trials/trials is required

Please forward resume to info@commarecruitment.ca

Customer Service Incoming Call Centre.         Full training, Full Time $40 – $42k  Salary  Markham

August 26, 2018 by  
Filed under Jobs

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $40,000 – 44,000 + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance.

Must be strong communicators, excellent IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to info@commarecruitment.ca   and highlight customer service/call centre experience.

Personal Lines Property Claims Manager – GTA West ( Field Based Position) $80 – $90k + Car

August 23, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a Property Claims Manager or Field Claims Adjuster with extensive experience handling Personal Lines Property Claims.

The Manager, Property Claims, will motivate, engage, and inspire a unit of Property Field Claim Specialists throughout GTA West to deliver outstanding Customer Service while following defined procedures in accordance with the Ontario Property guidelines.

  • Provides operational leadership and direction to a capable team of direct reports who are working in the field on Personal Lines Claims
    • Ensures delivery of optimal individual and unit results
    • Develop staff and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
    • Recommend, implement and maintain an optimal organization design within the unit, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on our strategy
    • Actively look for ways to improve customer service, efficiencies, employee satisfaction and cost containment
    • Recommend appropriate level of resources for unit
    • Ensure performance and development plans are in place for all direct report employees
    • Provide ongoing direction to unit to achieve targets
    • Participate in staff appraisals

Comma Recruitment are looking for a Field Adjuster or Personal Lines Manager with 5-7 years Personal Lines Property Claims handling experience, ideally management and/or road adjusting experience
• Demonstrated strong leadership, employee engagement skills required
• Ability to collaborate with peers and influence others
• Ability to problem solve and initiate actions
• Ability to develop direct reports and achieve results
• Focus on leading a team to provide outstanding Customer Service
• Logical and effective communicator, explaining information to superiors, peers and subordinates in a well thought out manner
• Actively enrolled in or completion of CIP designation
• Frequent travel within the territory is required

Please forward resume to info@commarecruitment.ca

Senior BI / Liability Claims Adjuster – Mississauga $78 – $85k+

July 10, 2018 by  
Filed under Jobs

Comma Recruitment are looking for a talented BI/Liability Adjuster with experience handling large and complex CGL and BI claims.

This position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims, the adjuster will be responsible for direct file handling and communication with all involved parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Confirm valid coverage.
  • Fully investigate liability.
  • Fully investigate serious injuries & exposure.
  • Must have CGL experience
  • Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
  • Calculate ultimate probable exposure and reserve accordingly.
  • Properly maintain a diary system to monitor files.
  • Ensure files are up to date with BI worksheet, case law, medical and liability information.
  • Mentor and coach junior adjusters.
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
  • Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

  • 7 years of experience adjusting CGL & BI claims.
  • CGL experience must include a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses.
  • Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
  • Experience with internal and external audits.
  • Detail oriented and well organized individual.
  • Strong oral and written communication skills.
  • Travel to mediations/pre-trials/trials is required

Please forward resume to info@commarecruitment.ca

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