Disability Claims Case Manager

July 28, 2015 by  
Filed under Jobs

DISABILITY CLAIMS CASE MANAGER – LTD/ STD

Comma Recruitment are looking for two claims adjudicators to adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

 

  • Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
  • Record inbound/outbound communication
  • Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
  • Review claims with Medical Director and Legal Department as required
  • Assess waiver of premium eligibility
  • Develop and implement return to work strategies
  • Interact and develop good relationship with several stakeholders to facilitate best results

 

Skills and Experience required:

  • 3 – 5 years group claims experience, experience with LTD and STD
  • Excellent written and verbal communication skills
  • Bilingualism in French/English is an asset
  • Excellent customer service
  • Intermediate skills with Word and Excel
  • Ability to multitask in a fast paced, performance driven environment
  • Strong planning and organizing skills, with strong attention to detail
  • Analytical thinker with proven problem solving skills
  • Ability to adapt quickly and comfortably to change
  • Good interpersonal skills
  • Professional telephone etiquette
  • Demonstrates a positive attitude and a desire to succeed
  • Strong team player
  • Prefer one or more industry courses completed or working towards an industry designation (e.g. ALHC, FLMI, GBA)

Please forward resume to info@commarecruitment.ca

P&C Underwriting Training Manager $80,000 – $90,000

July 16, 2015 by  
Filed under Jobs

P&C Underwriting Training Manager –  Toronto

Comma Recruitment have an amazing opportunity for a Underwriting Training Manager to lead the training and development of an underwriting team, provide ongoing mentoring, deliver training and develop staff on technical issues, processes and procedures.

You will develop, establish and implement training programs to increase the efficiency of the operations.

Additional responsibilities include:

  • Trains employees on systems, processes, or other areas of company operations.
  • Keeps abreast of the latest training methods and techniques used in the company’s industry.
  • Use cutting-edge technology to deliver high quality service to agents and agencies
  • Services a book of business with little to no supervision from a Producer.
  • Conducts meetings of Assistant Underwriters to implement new workflows and processes.

 

Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum 5 years of insurance experience in underwriting with excess and surplus lines preferred
  • Experience managing or mentoring a team, delivering training and experience presenting to staff a great asset
  • Insurance license preferred
  • Strong organizational skills, communication and computer proficiency

Please forward resume to info@commarecruitment.ca

Intermediate Commercial Auto Underwriter – Mississauga

July 16, 2015 by  
Filed under Jobs

Intermediate Commercial Auto Underwriter – Mississauga

Comma Recruitment have an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to a Commercial Automobile Department.

This position will be responsible for underwriting (assessing, evaluating, loss analysis, rating), and issuing of all New Business/Renewals/Endorsements/Cancellations within your assigned areas of accountability in accordance with our corporate guidelines and objectives.

You will also be responsible for training and coaching of junior staff and demonstrating an exemplary level of broker service at all times. You will work closely with our Business Development staff to develop and maintain positive business relationships with our Broker partners.

Responsibilities:

  • Produce and underwrite new fleets, garages and commercial auto lines of business on a profitable basis, within service standards in accordance with company guidelines and within assigned authority
  • Maintain in-force policies and ensure all policies are issued within service standards with the appropriate wordings, schedules, and certificates attached
  • Record underwriting information for the purpose of evaluation, assessment, and profitability;
  • Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates;
  • Assist with training and coaching of other staff as required;
  • Market our insurance products and services to Brokers through presentations;
  • Foster good broker relationships by Broker visits to promote our products;

Required Experience, Qualifications and Expectations:

  • Minimum 2 years of underwriting experience (commercial automobile experience preferred; equivalent experience an asset).
  • Strong oral and written communication skills and superb time management and organizational skills.
  • Ability to work well independently as well as part of a team.
  • Accountability, customer-centric thinking, teamwork and a commitment to excellence.
  • Enjoy working with our Broker partners to establish professional relationships to achieve our growth and profit goals.
  • Professional, friendly, and courteous in all interactions with external and internal customers.
  • Computer literacy is required with working knowledge of Microsoft products and a comfort level with a company operating system.
  • Possess a valid Ontario driver’s license and be capable of completing company travel as required.
  • A University/College Diploma or equivalent is required, as well as completion of or working towards CIP/FCIP designation

Please forward resume to info@commarecruitment.ca

Underwriting Trainer / Educator $80,000 – $90,000

June 30, 2015 by  
Filed under Jobs

Underwriting Trainer – P&C with Specialty Lines Experience

This position reports to the Underwriting Director, a wonderful opportunity to train and mentor junior/intermediate Underwriters.

Comma Recruitment are looking for a Commercial Underwriter to train and develop and provide ongoing support to a team of Commercial Property and Casualty Underwriters, any experience underwriting specialty lines and hard to place risks is a real asset.

We offer a full time role, salary and superb working environment, excellent benefits and a super bonus structure.

Must be a confident presenter with teaching / education experience as well as having tremendous system knowledge /IT skills

Qualifications:

  • A minimum of 5 years underwriting experience
  • College or university degree or equivalent work experience
  • Excellent written and verbal communication skills
  • Working towards, or have attained, the CIP / FCIP designation
  • Superb presentation skills, training or education experience an asset

 

Please forward resume to info@commarecruitment.ca

Commercial Account Executive – Toronto

June 24, 2015 by  
Filed under Jobs

Commercial Account Executive

Comma Recruitment have a full time opportunity for a Commercial Account Executive, this role has an excellent base salary with attractive bonus, benefits and vacation package

  • Post-secondary education, Undergraduate Degree, CIP or CRM preferred.
  • More than 3 years of commercial insurance industry experience, broker or underwriter experience is preferred.
  • IT  skills – proficient in MS Office
  • Superb customer service skills
  • Excellent verbal and written communication and presentation skills
  • Strong organizational and time management skills
  • Strong negotiation skills
  • Strong business development skills
  • Ability to work independently

You will be responsible for providing exceptional customer service while assessing  their insurance needs. Develop relationships through educating and training.

Accurately identify exposures/risks associated with prospects operations and or gaps in existing coverage and present risk management and or insurance solutions to address them.

Gather underwriting information from prospects, prepare submissions and secure the best terms available from the markets for quotes through negotiations.

Develop relationships with underwriters to ensure timely issuance of documentation and best terms are made available.

Great opportunities for advancement and professional development.

Please forward resume to info@commarecruitment.ca

 

Production Underwriter – Property and Casualty, (Broker or MGA experience required)

May 21, 2015 by  
Filed under Jobs

Production Underwriter – Property and Casualty, (Broker or MGA experience required)

 

Comma Recruitment have an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Underwriting Department, excellent base salary with exciting bonus/commission opportunities.

The primary responsibility is to meet or exceed the commercial growth and profit goals for your assigned brokers.

Responsibilities:

  • Liaise between Company and assigned brokers through face to face by visits, and other mediums of contact to produce and underwrite profitable new Commercial Property /Casualty business within service standards in accordance with company guidelines and within assigned authority.
  • Market our Commercial Insurance products and services to brokers through presentations.
  • Ensure that the renewal underwriters and underwriting assistants issue new business, renewals and endorsements accurately and within service standards with the appropriate wordings, schedules, and certificates attached.
  • Develop and maintain strong broker relationships.
  • Analyze and evaluate results and use individual/collaborative judgment to maintain profit and growth.

 

Required Experience and Qualifications:

  • 2+ years of experience in commercial Property/Casualty underwriting, intermediate and senior roles available
  • Strong product knowledge, and the ability to make sound underwriting decisions while managing mid-market and/or hard to place risks
  • Process strong oral and written communication skills, superb time management and organizational skills and strong negotiation and sales skills.
  • Ability to work well independently as well as part of a team.
  • Accountability, customer-centric thinking, teamwork and a commitment to excellence.

 

Please forward resume to info@commarecruitment.ca

Senior BI Adjuster $80,000 – $90,000

May 19, 2015 by  
Filed under Jobs

Senior BI Adjuster

Comma Recruitment are looking for a Senior BI / Casualty Adjuster, responsible for investigating, negotiating and settling serious bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

 

  • Confirm valid coverage.
  • Fully investigate liability.
  • Fully investigate serious injuries & exposure.
  • Must have significant CGL experience
  • Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
  • Calculate ultimate probable exposure and reserve accordingly.
  • Properly maintain a diary system to monitor files.
  • Ensure files are up to date with BI worksheet, case law, medical and liability information.
  • Report any serious injuries to Manager.
  • Mentor and coach junior adjusters.
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
  • Comply with service standards as outlined in the claims manual.
  • Actively participate in settlement initiatives along with both private and mandatory mediations.

 

EXPERIENCE AND QUALIFICATIONS:

 

  • 10 + years of experience adjusting BI and CGL claims.
  • Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
  • Experience with internal and external audits.
  • Detail oriented and well organized individual.
  • Strong oral and written communication skills.
  • Occasional travel across Ontario/Canada to mediations/pre-trials/trials is required
  • Superb interpersonal skills and leadership qualities/potential.
  • Work well individually or as a part of a team.
  • Computer literacy with working knowledge of Microsoft Office Suite 2000 and/or XP.
  • High School Diploma or equivalent experience, University or College Degree; have or working towards CIP designation.

 

Please forward resume to info@commarecruitment.ca

Bilingual Property Underwriter

May 14, 2015 by  
Filed under Jobs

Bilingual Property Underwriter (French) – Seasoned, Senior or Intermediate

Comma Recruitment are looking for a seasoned Property Underwriter, the purpose of this position is to provide commercial property underwriting, proper risk classification and compliance to established standards.

Any experience with Boiler/Machinery, Liability, Auto a real asset.

This role would suit a mature candidate with an interest in working for a non-profit organization, a focus on customer service and satisfaction rather than target driven.

We offer a full time role, salary and superb working environment, excellent benefits and an amazing work/life balance.

Qualifications:

  • A minimum of 5 years underwriting experience
  • Must be fluently bilingual in both French and English
  • College or university degree or equivalent work experience
  • Excellent written and verbal communication skills
  • Working towards, or have attained, the CIP designation
  • Ability to collaborate with peers and subordinates to reach goals as well as the ability to work well independently

 

Please forward resume to info@commarecruitment.ca

Intermediate Property Adjuster – Toronto

May 14, 2015 by  
Filed under Jobs

Intermediate Property Adjuster

Comma Recruitment are looking for a Property Adjuster with 1+ years experience handling Property Claims, an intermediate adjuster or a bright Junior with over 12 months property claims handling experience

The Adjuster is responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of moderate size and/or moderately complex claims in accordance with corporate guidelines and best practices

  • Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims of moderate size and/or moderate complexity in accordance with established guidelines.
  • Ensure the accurate and efficient payment of claims.
  • Prepare summaries and files for litigation, mediation/arbitration, and multidisciplinary assessments.
  • Adhere to service standards by communicating effectively with all parties involved.
  • Develop relationships with other departments such as underwriting in order to meet business goals.
  • Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
  • Work collaboratively with Supervisors and/or Managers on special projects and assignments when required.

 

Qualifications

  • Post-secondary education and / or equivalent on the job experience
  • Minimum 1-3 years Claims adjusting experience.
  • Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.
  • Actively pursuing CIP designation an asset.
  • Ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.
  • Ability to demonstrate patience, empathy and understanding in dealings with customers.
  • Ability to plan, organize, and manage multiple demands and changing priorities.
  • Strong analytical, problem-solving skills, investigative, and decision-making skills.
  • Demonstrated negotiation skills.
  • Ability to provide prompt, efficient, and courteous service to all parties involved.
  • Ability to assess liability and understand case law developments in the jurisdiction.
  • Demonstrated report-writing skills, including an orientation toward detail and precision.
  • Demonstrated ability to work well as a team player or independent contributor; Self-motivated.
  • Excellent communication (both oral and written) skills to explain processes and terms.

 Please forward resume to info@commarecruitment.ca

Complex Group Claims Specialist

May 11, 2015 by  
Filed under Jobs

Complex Group Claims Specialist

Reporting to: Director, Operations

Comma Recruitment are looking for a Claims Specialist to manage complex disability claims in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability.

This involves working directly with a claimant as well as their employer, physician and treatment providers to achieve the required level of functional improvement to support the employability goal. A Rehabilitation Consultant assesses the vocational, educational and rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis.

The Claims Specialist then develops, implements and progresses approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Also, they research and secure external treatment providers if needed to achieve functional improvement towards the employability goal.

Accountabilities:

  • Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers.
  • Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work.
  • Provide counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.)
  • Maintain follow up contact with a claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period.
  • Manage return to employability expectations with employees, employers and care providers
  • Prepare written reports detailing findings and recommendations.
  • Track rehabilitation activities and document case files electronically.

 

As an integral member of the Group Disability Claims, the Claims Specialist works closely with the Sr. Disability Claim Case Managers to ensure that opportunities for non-litigated settlements are appropriately identified and move through the process in a timely way and in a qualitative manner until case is resolved by either offer not being made, offer made but not accepted and/or approved or offer accepted with plan sponsor approval.

Additional Role Specific Accountabilities:

  • Complete, print, and send settlement offers, includes choosing appropriate accompanying documents based on type of case;
  • Communicate with plan sponsors, plan members, lawyers, physicians and other departments by electronic mail, telephone, and written correspondence;
  • Update information on imaging and other computer systems, including databases;
  • Ensure any impact of procedural changes is resolved to ensure successful transition to new processes;
  • Document and maintain training modules, tools and materials;
  • Provide technical assistance for internal inquiries;
  • Conduct audits on a monthly basis relevant to potential rehabilitation and settlement cases

 

Competencies:

  • Excellent communication skills;
  • Strong analytical skills, excellent problem solving ability, can work in a very organized manner handling multiple tasks and prioritizing work with a minimum of supervision;
  • Must have a positive attitude, a commitment to quality service and be able to cope with the demands of the role, including tight deadlines and high work volumes;
  • Strong PC and keyboarding skills;
  • Attention to detail is important;
  • Adaptability and flexibility are key to success in this role;
  • Strong team player;
  • Business and professional integrity and ethics;
  • Committed to learning and continuous improvement;
  • Solid relevant product knowledge
  • A degree in a discipline related to vocational rehabilitation counseling, with experience in health or social sciences preferred.
  • 5-7 years group claims/rehab experience preferred.

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

Please forward resume to info@commarecruitment.ca

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