Property Claims Manager $75,000 – $85,000 + Bonus

August 19, 2014 by  
Filed under Jobs

Property Claims Manager

Comma Recruitment are looking for a talented  Property Claims Unit Manager, you will be responsible for managing and co-ordinating internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist with preparing the budget and provide follow-ups, updates and reports for management

Assist in improving operational processes


Comma Recruitment require 3-5 years property claims experience with leadership and /or management experience.

College / University degree

Chartered Insurance Professional (CIP) designation an asset

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Please forward resume to

Senior Service Broker, VIP Personal Lines Clients $50,000 + Bonus and Commission

August 15, 2014 by  
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Senior Service Broker, VIP Personal Lines Clients  $50,000 + Bonus and Commission

Comma Recruitment are looking for a Senior Service Broker to provide exemplary customer service to VIP and Large Clients, who have home and auto policies and typically but not exclusively, Commercial accounts.

  • Act as primary contact with clients for service issues and general concerns;
  • Provide service by telephone, or at client request, at the client’s home or business location;
  • Participate in review of client accounts on an annual basis, at the time of the renewal;
  • General client service, including contacting company underwriters, and with other involved staff, such as Account Executives and Account Managers in other departments;
  • Completion of processing tasks related to policies & endorsements utilizing required forms;
  • Alert team members and other staff (including Management) to service or claims issues requiring action or client communication;
  • Remain alert for opportunities to up-sell coverage (such as optional accident benefits, valuable articles, claims protection, umbrella coverage);
  • If an insurer issues a non-renewal, offer alternative coverage, if appropriate;
  • Review all documents received from insurers (renewals, endorsements, cancellations) and Bill all transactions;
  • Renewals to be processed a minimum of 40 days prior to renewal data;
  • Maintain complete and accurate client activity notes;
  • Maintain current and up to date voice mail log books;
  • Return voice mail messages as per Service guidelines (2 hours);
  • Maintain suspense and keep current (within 5 days).



  • R.I.B.O. license required.
  • 3 – 5 years successful customer service experience in a general insurance brokerage
  • Familiarity with Keal products (i.e. SigXp) considered an asset
  • Excellent communication skills and the ability to work effectively for high net worth individuals and families

Please forward resume to


RIBO Personal Lines Service Broker – Woodbridge $45,000 – $50,000

August 9, 2014 by  
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RIBO  Service Role – Woodbridge

Comma Recruitment have full time opportunities for a RIBO licensed service advisor , located in Woodbridge

Personal Lines service experience required to take incoming calls, make policy amendments and issue certificates and explain coverages.  Experience working in a Brokerage or an Insurance company in a service or sales role required.

Handling Personal Lines Home and Auto policies, IT skills are a great advantage particularly experience with insurance systems like TAM, Powerbroker or CompuQuote

Excellent company with immediate starts, full time  position includes benefits package and vacation.

$45,000 – $50,000 salary.

Please forward resume to


Casualty Claims Manager – $90 – $100k

August 6, 2014 by  
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Casualty Claims Manager – Mississauga

Comma Recruitment are looking for an experienced claims adjuster with management experience. As a Casualty Claims Manager you will be responsible for managing the successful operation of our Casualty Automobile tort and non-automobile tort teams.

•Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals

•Assists Director to develop policies, strategies, budgets, and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.

•Monitor financial performance and productivity and reports monthly to appropriate stakeholders on progress up against specific goals and objectives.

•Develop, recommend, and implement strategies for loss containment such as legal and other   expenses and early settlement of claims where appropriate.

•Provide effective leadership, motivate staff and be responsible for hiring and terminations, coaching and mentoring subordinates, performance management, continuous learning and career development for managers and other staff.

•Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements

•Act in a consultative and advisory capacity on claims matters such as: liability determination, policy interpretation and settlement negotiation to help resolve claims-related issues

•Liaise with other claims experts on technical and administrative issues

•Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups

Experience and Qualifications required

•College diploma or university degree

•Completed or are working toward a Chartered Insurance Professional (CIP) designation

•A minimum of 10 years Claims experience including prior Casualty adjusting experience and two years in a management function.

•Excellent communication and interpersonal skills with all levels of staff, internal and external customers.

•Experience in coaching and developing staff

•Proficiency in a variety of PC software

•Proven leadership skills

•Excellent customer service skills

•Demonstrated knowledge of Personal/Commercial Lines Automobile and CGL lines of business.


Please forward resume to

RIBO Sales – Full Time Roles, Markham

August 4, 2014 by  
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RIBO Sales and Service

Comma Recruitment have contract and full time opportunities for RIBO licensed sales and service, located in Markham

Personal Lines sales and service required to follow up with existing referrals, make policy amendments and issue certificates and explain coverages.  Experience making outbound calls a great asset, following up on referrals from existing clients, referrals from website and referrals from third parties.

Handling Personal Lines Home and Auto policies, must have insurance experience, ideally within a brokerage. IT skills are a great advantage particularly experience with insurance systems like TAM, Powerbroker or CompuQuote

Excellent multi national company with immediate starts, full time and contract positions available.

$45,000 – $50,000 base + bonus, expected first year earnings of $60,000

Please forward resume to


Insurance Branch Manager – Burlington

July 30, 2014 by  
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Insurance Branch Manager – Burlington

Comma Recruitment are looking for an experienced Branch Manager, you will manage the day-to-day operation of the Insurance Agency as well as have the vision and drive to build and execute a business plan that encompasses financial, operating, staffing and marketing strategies.  You also have the ability to motivate and lead a team of successful sales agents and create a thriving sales environment

The role includes:

Managing the branch to achieve the growth and retention targets;

Coaching and mentoring staff to reach their full potential;

Developing and implementing business plans and strategies, as well as building and expanding centres of influence in the community


Qualifications & Experience:


A minimum of 5 years insurance experience with a strong background in business development, including at least 2 years successfully managing a sales team.

Demonstrated strong coaching and team building skills;

Above average interpersonal skills;

Ability to build strong relationships;

Must have a General Insurance License or are willing to obtain one


Please forward resume to

AB Claims Manager

July 28, 2014 by  
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Claims Manager – AB – Three Locations

Comma Recruitment  are looking for a self-motivated individual who has the ability to coach and mentor and work effectively with a diverse group to join our claims team, as an Accident Benefits Team Leader. The successful candidate will be required to ensure prompt and equitable settlement of claims, planning, organizing, directing, controlling the operation of AB Claims

You will be responsible for developing and communicating team mandate, giving positive and constructive feedback in a timely manner, developing strategic communication, and creating positive change. Additional responsibilities will include: identifying opportunities for training, both structured and informal, completion of file reviews, audits of service provider facilities and billing practices.


• Train and monitor the progress of all staff

• Schedule one-on-one feedback / additional coaching and mentoring

• Communicate key corporate goals and monitor results

• Deliver performance management

• Participate and / or lead vendor audits and ensure completion

• Produce audit reports and provide feedback to preferred vendors

• Ensure action plans are in place when circumstances dictate

• Completion of monthly open & closed file reviews

• Provide functional leader with monthly progress reports and updates


The Ideal candidate will have competed or working towards CIP/FCIP designation. You will bring a minimum of 2 years leadership experience and 3- 5 years AB caim file experience

Extensive working knowledge of insurance legal environment

• Experience working with defence counsel

• Working knowledge of the Claims Guidelines and Best Practices

• Excellent presentation and negotiating skills

• Superior time management and organizational skills

• Excellent interpersonal skills with proven ability to build solid relationships

• Exceptional customer service skills

• Analytical

• Strong written and verbal communication skills

• Advanced computer skills (MS Office suite)

• Min. 5 years claims experience

• Completion of CIP/FCIP

• A minimum of two years of Leadership experience


Please forward resume to

Disability Claims Case Manager – Mississauga

July 25, 2014 by  
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Disability Claims Case Manager / Adjuster

Comma Recruitment require a Disability Claims Adjudicator – Adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

Location: Toronto West and Mississauga

Main Accountabilities:

  • Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
  • Record inbound/outbound communication
  • Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
  • Review claims with Medical Director and Legal Department as required
  • Assess waiver of premium eligibility
  • Develop and implement return to work strategies
  • Interact and develop good relationship with several stakeholders to facilitate best results


  • Min 2 – 5 years group claims experience
  • Experience adjusting STD/LTD benefit claims
  • Excellent written and verbal communication skills
  • Bilingualism in French/English is an asset though not required
  • Excellent customer service
  • Intermediate skills with Word and Excel
  • Ability to multitask in a fast paced, performance driven environment
  • Strong planning and organizing skills, with strong attention to detail
  • Analytical thinker with proven problem solving skills
  • Ability to adapt quickly and comfortably to change
  • Good interpersonal skills
  • Professional telephone etiquette
  • Demonstrates a positive attitude and a desire to succeed
  • Strong team player

Please forward resume to

Broker Manager – Ottawa

July 24, 2014 by  
Filed under Jobs

Broker Manager– Personal Lines Sales Brokers – Ottawa


Comma Recruitment require a talented and experienced Team Leader to manage and mentor a sales and service team.

Leading, coaching and mentoring sales staff, managing administration team and creating a thriving sales culture.

Ideally from a brokerage background with experience in management, sales, leading a team or managing a sales project.

Must have a strong sales background in Insurance related products and ability to manage a team independently as direct report will be in Toronto

A strong communicator, excellent IT skills with experience with TAM a benefit.

Working with a national broker, base salary of $60,000 plus bonuses and commissions on sales and staff sales, excellent opportunity for development, a full time role with benefits and vacation package, expected on target earnings of $80,000 – $100,000


Please forward resume to

Property Claims, Field Adjuster. (Salary, Bonus and Car Provided)

July 23, 2014 by  
Filed under Jobs

Property Claims, Field Adjuster

Comma Recruitment are looking for an experienced Property Claims Field Adjuster,  you will be responsible for handling relatively complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses. You will:

  • Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties
  • Collect reports and statements to determine liability and coverage
  • Develop an action plan for conducting investigations
  • Negotiate with customers, claimants, lawyers, and insurance clients to settle claims
  • Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims
  • Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services
  • Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness


Your Skills

  • A college diploma or a university degree preferred (or equivalent business experience)
  • Completed or are working toward a Chartered Insurance Professional (CIP) designation
  • 3 to 5 years of Property Claims handling experience
  • Strong customer service and written communication skills
  • Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims
  • Expertise in personal lines and commercial lines products
  • Expertise in the principles of contracts and contract law
  • Must possess a valid driver’s license with a good driving record as a vehicle is provided


Please forward resume to

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