Casualty Claims Technical Specialist – Toronto

July 19, 2014 by  
Filed under Jobs

Technical Claims Specialist –  Casualty / Liability         $75,000 – $85,000

Comma Recruitment are looking for a Technical Claims Specialist to provide efficient and prompt investigation, evaluation, negotiation, and settlement of larger size and/or increasingly complex claims in accordance with corporate guidelines and best practices.

The Technical Specialist is a key technical expert within the claim unit and can support their teams from a technical perspective.

Responsibilities

Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims of larger size and/or increased complexity in accordance with established guidelines.

• Ensure the accurate and efficient payment of claims.

• Prepare files for referral to litigation unit when settlement cannot be achieved or is inappropriate.

• Adhere to service standards by communicating effectively with all parties involved.

• Develop relationships with other departments such as underwriting in order to meet business goals.

• Assist Manager with preparing/completing monthly statistical reports.

• Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.

• Mentor and coach less experienced claims and support staff.

• Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.

Comma Recruitment require 7-10 years General Liability and Auto Bodily Injury Claims adjusting with experience examining large and complex claims. Experience with Product Liability an asset

Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.

Completion of the CIP/FCIP designation.

Please forward resume to info@commarecruitment.ca

Bilingual Customer Service – HR

July 15, 2014 by  
Filed under Jobs

Comma Recruitment are looking for  Customer Service Representative’s to be the first point of contact to all client inquiries.

As a Customer Service Representative you will need to be skilled in case management, problem resolution and the delivery of a positive customer experience. The CSR responds to inquiries via phone or electronic media and must use active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.

The CSR navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer. For lengthy or complex questions, the CSR researches the information and calls the customer back as required. Research can involve a number of resources, including use of online databases, reviewing documents/call flows or requesting assistance from internal support areas.

Qualifications:

  • 1+ years experience in customer service, call centre or contact centre environment
  • Must be fluently bilingual in French and English
  • Genuine desire and commitment to serving customers
  • Refined communication skills (written and verbal)
  • Strong problem solving and analytical skills
  • Practical mindset with the ability to handle multiple streams of work, prioritize tasks and provide effective solutions
  • Strong interpersonal communication skills
  • Demonstrated ability to build good working relationships in a team environment
  • Adept at handling multiple computer applications (programs and technology used within an insurance or  human resources call centre environment preferred) in a windows environment
  • High learning agility
  • Self-motivated
  • Comfortable working in a structured fast paced changing environment
  •  Experience working in Insurance, Human Resource, Benefits, Payroll or Financial Services
  • Ability to work shift hours between 8:00 am and 9:00 pm

Please forward resume to info@commarecruitment.ca

Claims Technical Specialist

June 26, 2014 by  
Filed under Jobs

Technical Claims Specialist –

Litigation, CGL, E&O, D&O Claims

Comma Recruitment are looking for a Technical Claims Specialist, responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of larger size and/or increased complexity claims in accordance with corporate guidelines and best practices.

Responsibilities

  • Confirm coverage, investigate, negotiate settlement and document claims of larger size and complexity in accordance with established guidelines.
  • Review available information and establish, maintain and recommend appropriate reserve, payment, and or settlement.
  • Ensure the accurate and efficient payment of claims.
  • Identify fraud indicators
  • Prepare and summarize files for litigation and mediation/arbitration.
  • Establish and monitor litigation disposition plans, completed by counsel, to ensure claims file handling strategies are being followed. Direct activities of defence counsel to ensure files are handled within litigation guidelines.
  • Establish and monitor litigation expense budgets with counsel and ensure that litigation expenses follow budgets.
  • Participate in disposition programs (ie. Settlement conferences, committee file review, mediations, arbitrations) as required.
  • Adhere to service standards by communicating effectively with all parties involved and develop relationships with other departments in order to meet business goals.
  • Provide superior customer service / communication with insured.

Qualifications

  • Post-secondary education and / or equivalent on the job experience
  • Minimum 5-10 years of casualty claims adjusting with litigation and CGL experience. Experience with E&O, D&O and Liability Claims.
  • Actively pursuing CIP/FCIP designation
  • Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.
  • Ability to demonstrate patience, empathy and understanding in dealings with customers and provide prompt, efficient, and courteous service to all parties involved.
  • Ability to assess liability and understand case law developments in the jurisdiction.
  • Demonstrated negotiation skills.
  • Strong analytical, problem-solving skills, investigative, and decision-making skills.
  • Able to plan, organize, and manage multiple demands and changing priorities.
  • Demonstrated ability to work well as a team player or independent contributor; Self-motivated.
  • Strong leadership skills and interpersonal skills.
  • Excellent communication (both oral and written) skills to explain processes and terms.

Please forward resume to info@commarecruitment.ca

RIBO Customer Service $40,000 – $45,000 + Bonus

June 10, 2014 by  
Filed under Jobs

RIBO Customer Service – Markham and Newmarket

Comma Recruitment require talented Customer Service Reps to provide exemplary customer service to clients within our Service Department who have home and auto policies with us

 

POSITION DESCRIPTION:

 

•             You will be our primary contact with your clients for service related issues.

•             Contact upcoming renewals, create referrals and explain coverages

•             Clear communication and quality telephone skills are very fundamental to your success.

•             Alert your team members to industry related issues requiring action or further communication.

•             When interacting with your clients, look for opportunities to up sell related and relevant coverages (such as optional accident     benefits, water damage coverage, valuable articles floaters, claims protection etc.).

•             When the insurer issues a non-renewal or the client requests a cancellation, promptly connect with your client and offer alternative coverages and/or pricing options. Retention is our key objective.

•             Maintain complete and accurate client activity notes on SigXp.

 

REQUIRED QUALIFICATIONS:

•             Post Secondary Education (college preferred)

•             R.I.B.O. license required.

•             Three to five years of successful customer service ideally with experience in a brokerage

•             Familiarity with SigXp considered an asset

•             Fluency in a second language is beneficial .

 

 

COMPENSATION

•             Our salary range is industry competitive and includes paid group benefits. Starting salary $40,000 – $45,000 + Bonus, we can be flexible with salary for candidates with extensive brokerage service experience

•             There is an annual bonus based on a combination of your individual performance as well as Brokerage results.

•             Full time roles with Vacation and Statutory holidays

 

OTHER INFORMATION

 

•             Start times are flexible and range between 8:30 and 10am. Team co-ordination is required.

Please forward resume to info@commarecruitment.ca

Ontario Regional Director

May 28, 2014 by  
Filed under Jobs

Comma Recruitment are looking for an experienced Director with a successful insurance career in Senior Management roles with experience in the broker network and Ontario Auto and Property business

As a senior member of the management team, the Regional Director is accountable for the regions distribution channel that sell and underwrite insurance products.

This includes developing, implementing and maintaining a 1 – 2 year business plan for the Region and an optimal organization design to deliver the highest level business plan results and performance metrics.

This is an amazing opportunity with a superb base salary and 30%-50% bonus making a very attractive package.

 

The successful candidate will accomplish this by:

Continually assessing the competition and market opportunities within the region on a regular basis to identify strengths, weaknesses, opportunities and threats, and developing and implementing appropriate action plans.

Selecting, developing and managing a capable team.

Ensuring high levels of Employee Engagement by developing employee engagement strategies & employee development plans.

Providing input to the strategic and tactical plans and directions

Ensuring a clear understanding of all employees on our underwriting approach & philosophy

Ensuring the delivery of optimal regional results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance.

Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives to provide stability, growth and competitive advantage within the region.

Developing and maintaining effective strategic corporate partnerships with brokers in the region.

Establishing and enhancing our profile in the industry and in the community by participating in worthwhile business and community events.

Develop & maintain strong, collaborative working relationships with all departments, leveraging the relationships to help deliver results

 

Comma Recruitment require a high caliber executive with a minimum of 10 years of progressive business experience includes sales, marketing, underwriting operations and general management.

University degree/College diploma and CIP designation or active participation in CIP courses.

Demonstrated effectiveness in leadership and staff development, including proven success in leading a team ideally at VP, Director or Senior management level.

Extensive knowledge of the market and the brokers within the Ontario market.

Excellent influencing, collaboration and facilitation skills.

Ability to identify, analyze and provide business-case solutions to complex problems.

Excellent verbal and written communication skills.

Please forward resume to info@commarecruitment.ca

Auto PD Claims Manager – Toronto $70,000 – $85,000 + Bonus

May 28, 2014 by  
Filed under Jobs

Auto PD Claims Manager – Toronto

Comma Recruitment are looking for a talented Claims Manager to coach and mentor claims staff, ensure efficient and courteous service to claimants, insureds, and brokers through the direction and training of the adjusting staff in the investigation, analysis, and settlement of claims.

The Claims Manager will also be responsible for the day to day operations and departmental strategies in the achievement of regional goals for customer service, productivity and quality.

 

Responsibilities

  • Ensure the effective day to day operation of the unit by coordinating and enhancing workflow and operational procedures.
  • Provide effective daily leadership, coaching and motivation of staff.
  • Manage customer service standards by communicating effectively with all parties involved.
  • Direct the accurate and efficient payment of claims in accordance with legislative requirements.
  • Actively Involved in settlement conferences, mediation and internal committee file reviews

Develop relationships with other departments such as underwriting, actuarial, distribution in order to meet business goals and to identify/implement new and better strategies to handle current functions and operations.

Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.

Work collaboratively with Managers and/or Directors on special projects and assignments requiring advanced technical skills and knowledge when required.

 

Comma Recruitment require:

Post-secondary school education and/or equivalent on the job experience.

2+ Years in Claims Management with over 5 years experience in a claims adjusting role

Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.

Working knowledge of other functional areas (i.e. Claims, Risk Management, Premium Accounting, etc.)

Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.

Completion of the CIP or FCIP designation.

Demonstrated ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.

Demonstrated negotiation skills, ADR experience.

Strong analytical, problem-solving skills, investigative, and decision-making skills.

Demonstrated report-writing skills, including an orientation toward detail and precision.

Able to plan, organize, and manage multiple demands and changing priorities.

Demonstrated ability to work well as a team player or independent contributor; Self-motivated.

Strong leadership, interpersonal, and coaching skills.

Excellent communication (both oral and written) skills to explain processes and terms.

 

Please forward resume to info@commarecruitment.ca

Property Field Adjuster – Ottawa

April 30, 2014 by  
Filed under Jobs

Property Field Adjuster – Ottawa   $60 – $65,000 + Car + Bonus

Comma Recruitment are looking for a talented Property Claims Adjuster with experience with Personal and Commercial Lines claims, you will be responsible for handling relatively complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses.

Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

Collect reports and statements to determine liability and coverage

Develop an action plan for conducting investigations

Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Comma Recruitment are looking for 5 + years in Property Claims with:

A college diploma or a university degree preferred (or equivalent business experience)

Completed or are working toward a Chartered Insurance Professional (CIP) designation

3 – 5 years of claims handling experience, Senior role also available for 7+ years experience

Strong customer service and written communication skills

Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims

Expertise in personal lines and commercial lines products

Expertise in the principles of contracts and contract law

Must possess a valid driver’s license with a good driving record

French language in oral & written communication considered an asset

Please forward resume to info@commarecruitment.ca

Senior Portfolio Underwriter – Commercial Property and Casualty

April 10, 2014 by  
Filed under Jobs

Senior Portfolio Underwriter – Commercial Property and Casualty

 

Comma Recruitment are looking for a talented Senior Commercial Property and Casualty Underwriter to work alongside a wonderful team of Production Underwriters to meet and exceed growth and profit goals for a group of assigned brokers.

As an experienced and talented Property and Casualty Commercial Underwriter you will also be a dynamic individual with leadership potential for the future.

 

  • Work as a team with the Sr. Production Underwriter to manage your assigned brokers and ensure that excellent broker relationships are maintained.
  • Work as a team with the Sr. Production Underwriter and manage your assigned brokers to underwrite and service the renewal portfolio, endorsements, cancellations, certificates etc. to ensure they are completed within service standards in accordance with company guidelines and within assigned authority.
  •  Assist the Sr. Production Underwriter with new business inputting, rating, issuing and documentation to ensure the correct procedures are followed and service standards are met.
  • Develop and maintain strong broker relationships and market our insurance products and services.
  •  Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met.
  • Communicate results, outstanding issues, opportunities to Director of Commercial Insurance.
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability.
  • Assist with training and coaching of other staff as required. Additional duties as assigned by the Director of Commercial Insurance.

Comma Recruitment Required Experience, Qualifications, and Expectations:

6+ years of experience in commercial Property/Casualty underwriting including senior-level experience in this area, CIP designation, strong knowledge of Microsoft Word and Excel.

 

Strong property and casualty product knowledge, and the ability to make sound underwriting decisions for mid-market and larger complicated accounts.

 

Possess excellent oral and written communication skills and superb time management and organizational skills.

 

Ability to work well independently as well as part of a team.

 

Accountability, customer-centric thinking, teamwork and a commitment to excellence.

 

Possess strong team building, coaching and leadership skills.

 

Please forward resume to info@commarecruitment.ca

Manager – Sales and Service Centre – Ottawa

April 8, 2014 by  
Filed under Jobs

Manager, Sales & Service   - Ottawa

 

Comma Recruitment require a leader with 3 years experience leading a sales and service team, reporting to the Vice-President of Sales, you will have the following accountabilities:

 

Enhance Customer Experience.  This would involve responsibilities such as:

 

  • Leading the sales and customer service activities for the Ottawa Call Centre by planning, organizing and ensuring optimal use of human, financial and material resources to meet the service level objectives expected;
  • Implementing and executing targeted initiatives that will enhance the customer experience;
  • Working with the Workforce department to ensure optimal staffing to run the Call Centre at the efficiency target.

 

Optimize Employee Experience within the Call Centre.  This would include activities such as:

 

  • Proactive involvement in development and succession plans for the sales workforce through performance management activities and key talent identification;
  • Participating in the identification of training needs and the coordination of training initiatives for the entire sales force in collaboration with the training team;
  • Planning for and supervising the hiring process of agents and team leaders and participating in promotional activities such as career days or open houses;
  • Managing performance, including coaching, motivating and retaining staff, as well as addressing performance issues promptly.

 

Set & Meet Sales Operational and Growth Targets, including:

 

  • Establishing, communicating and monitoring the performance targets for sales, efficiency and quality and developing and implementing strategies for achieving those targets;
  • Improving performance of the Call Centre by increasing efficiency and providing new ideas/recommendations that will support growth;
  • Preparing Call Centre performance reports by collecting, analyzing, and summarizing data and trends;
  • Managing the annual Call Centre budget;
  • Maintaining up-to-date knowledge of industry developments and involvement in networks.

 

Your Skills 

  • Bachelor’s degree in Business Administration or a related field  or equivalent experience
  • 3-5 years of experience in managing large teams
  • Experience in a call centre an asset
  • Very good proficiency English, French is an asset
  • Focus on growth and development
  • Highly customer-oriented
  • Excellent communication skills
  • Excellent leadership and coaching skills
  • Decision-making
  • Planning and organization
  • Adaptability
  • Insurance agent licence an asset

 

Please forward resume to info@commarecruitment.ca

Property Field Claims – Ottawa – $60k + Car

April 3, 2014 by  
Filed under Jobs

Property Field Claims – Ottawa

Comma Recruitment are looking for a Property Field adjuster with experience handling residential and commercial property claims. You will be responsible for handling moderate to complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses.

Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

Collect reports and statements to determine liability and coverage

Develop an action plan for conducting investigations

Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Comma Recruitment require:

A college diploma or a university degree preferred (or equivalent business experience)

Completed or are working toward a Chartered Insurance Professional (CIP) designation

3 +  years of claims handling experience

Strong customer service and written communication skills

Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims

Expertise in personal lines and commercial lines products

Expertise in the principles of contracts and contract law

Must possess a valid driver’s license with a good driving record

French language in oral & written communication considered an asset

Please forward resume to info@commarecruitment.ca

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