Bilingual Disability Claims Adjuster

November 25, 2014 by  
Filed under Jobs

Bilingual Claims Case Manager / Adjuster

Comma Recruitment require a Bilingual Disability Claims Adjudicator – Adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

Location: Toronto West and Mississauga

Main Accountabilities:

  • Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
  • Record inbound/outbound communication
  • Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
  • Review claims with Medical Director and Legal Department as required
  • Assess waiver of premium eligibility
  • Develop and implement return to work strategies
  • Interact and develop good relationship with several stakeholders to facilitate best results


  • Min 2 – 5 years group claims experience
  • Experience adjusting STD/LTD benefit claims
  • Excellent written and verbal communication skills
  • Bilingualism in French/English is required
  • Excellent customer service
  • Intermediate skills with Word and Excel
  • Ability to multitask in a fast paced, performance driven environment
  • Strong planning and organizing skills, with strong attention to detail
  • Analytical thinker with proven problem solving skills
  • Ability to adapt quickly and comfortably to change
  • Good interpersonal skills
  • Professional telephone etiquette
  • Demonstrates a positive attitude and a desire to succeed
  • Strong team player

Please forward resume to

Director, Corporate Underwriting – Property

November 11, 2014 by  
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Director, Corporate Underwriting – Property         $100,000 – $120,000

The Director of Property in Corporate Underwriting will proactively look for ways to drive the profitable growth for property business.

The incumbent is responsible for the development of superior property products, technical underwriting guidance and working with Actuarial on sophisticated pricing tools.  In addition, the incumbent is responsible to manage the performance of the property lines of business as well as manage a team of strong technical underwriting experts.


Develop superior property products.

  • Define the product strategy and roadmap in conjunction with other stakeholders in our Product Factory.
  • Drive product strategies to improve line of business results aligned with organizational strategic imperatives.
  • Evaluate and support prioritization of opportunities for product enhancements.
  • Develop enhances and innovative insurance products supporting our customer centric strategy, and support marketing material development.

Create property underwriting frameworks, guidelines and policies to ensure profitable underwriting results across all regions.

  • Drive underwriting strategies to improve line of business results aligned with organizational strategic imperatives.
  • Develop underwriting guidelines that ensure consistent application of the framework, including systems enhancements.
  • Working in collaboration with regional UW teams, ensure that frameworks are well understood and being applied consistently across all regions.

Collaboratively sets sophisticated property technical pricing guidelines with actuarial, aligned with profitability targets.

  • Drive segmentation by identifying key rating variables and developing associated pricing factors.
  • Ensure technical prices are calibrated with company’s profitability targets.
  • Work closely with regions and actuarial pricing to ensure products are appropriately priced and the business is generating expected profitability targets.


Participate with others in the Corp Underwriting in the development of regional underwriting property skills.

  • Participate in identification of development needs and training required.
  • Develop and delivery of technical training aligned with underwriting training programs.
  • Brief and train the regional management and distribution at selected intervals.


Evaluate property underwriting performance and develop strategies to improve profitable growth performance.

  • Accountability to ensure that profitability targets are met by monitoring ongoing line of business and product profitability across all regions.
  • Monitor portfolio performance through analysis of key performance indicators (growth, combined ratios, coaching scores, etc.)
  • Drive the development of audit questions and reports to assure oversight of underwriting practices.
  • Participate in audits and review audit results.
  • Accountability for guiding the development and delivery of new strategies to ensure future profitability and to course correct, if required.

Drive quality and efficiency of Corporate Underwriting property resources.

  • Plan departmental resourcing needs, plan for growth and ensure that attendance and vacation requests are managed for the team.
  • Coach, mentor and direct staff.
  • Evaluate staff performance in relation to standards and progress toward achieving individual and organizational objectives.

Other duties as assigned.


Post-secondary education or equivalent business experience.

Excellent depth of underwriting knowledge on specific product area (e.g. Property, Casualty, or Liability).

Completion of or working towards CIP/FCIP designation.

7+ years of progressively more senior UW experience.

3+ years of experience supervising staff.

Working knowledge of the MS Office suite of products (Word, Excel, Outlook), and the Internet.

Fluently bilingual (English / French) is a definite asset


Please forward resume to

Bilingual Multimedia Designer – $50 – $60k + Bonus

October 29, 2014 by  
Filed under Jobs




As a key member of the marketing team, you are a talented Multimedia Designer who can provide creativity and artistic leadership.  In this role, you will be responsible for creation and execution of interactive media presentations, and graphic designing.  You bring a fresh perspective and innovative ideas, are highly organized, capable of multi-tasking, setting and meeting deadlines.  Your ability to deliver compelling solutions, attention to detail and ability to work in extreme deadlines will be key to your success.



  1. Production
  • Prepare art for online production
  • Assist in developing marketing communications for website
  • Manage the web store including sales & inventory tracking, billing, and other general operations
  • Design/execute permission-based e-mail marketing campaigns


  1. Creating Multimedia Presentations
    • Create and execute concepts for interactive media including DVD and CD-ROM presentations


  1. Graphic Designing
  • Create layout and design for ads and other marketing materials
  • Create PowerPoint presentations
  • Offer advice and suggestions on design and implementation of requested materials
  • Take digital photographs, scan, and colour correct images



  • Community College diploma or equivalent experience
  • Website development and/or multimedia design
  • Multimedia/graphic design diploma or graphic communications management degree



  • Minimum 1 to 3 years of experience in the following areas:  DVD production, creation of interactive media, printing, and designing
  • Experience with the following applications: DVD Studio Pro, LiveType, Flash, Director, QuarkXpress, Adobe: Indesign, Photoshop, Illustrator, Acrobat, and Dreamweaver
  • Experience with the following equipment: scanner, digital camera, and DVD burner


Skills Required:


  • Must be fluently bilingual (English/French)
  • Proficient with MAC and PC environments
  • Knowledge of video and editing equipment
  • Understanding of various browser/internet server settings
  • Knowledge of HTML and CSS using Dreamweaver
  • Advanced abilities to utilize Photoshop, Illustrator and Quark files
  • Knowledge of Mac OS X and Windows platforms
  • Knowledge of Macromedia Flash and action script
  • Good understanding of online email technologies
  • Must be able to work in a team environment, with little guidance or supervision
  • Ability to learn on the go
  • Ability to multi-task in a fast-paced environment
  • Excellent time management skills
  • Must be flexible during peak workload projects
  • Must be able to adjust to shifting priorities
  • Must be able to work within tight deadlines
  • Ability to proofread French documents


Please forward resume to

Intermediate Commercial Underwriter – GTA East

October 28, 2014 by  
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Intermediate Commercial Underwriter –  GTA East

Comma Recruitment are looking for a talented Intermediate Commercial Lines Underwriter, you will be responsible for analyzing, selecting and underwriting moderately complex risks in commercial automobile, property and/or liability insurance, in order to contribute to a profitable portfolio of business.

  • Analyze requests for quotes, renewals and policy changes, and recommend innovative solutions
  • Support brokers regarding underwriting and rating policies
  • Participate in broker visits, insurance industry functions and marketing events in support of broker relationship development
  • Use negotiating skills to maintain healthy relationships within and outside the company
  • Provides technical advice, recommendations, and mentoring to team members
  • Make recommendations to improve the department and increase its efficiency

Your Skills

  • Chartered Insurance Professional (CIP) designation or working towards
  • 2 to 5 years of underwriting experience in Commercial Lines
  • Very strong analytical and customer service skills
  • Initiative and ability to work under pressure
  • Strong negotiating skills and business savvy
  • Ability to develop and maintain excellent relationships with brokers
  • Sound knowledge of Microsoft Office products and computer tools

Please forward resume to

Special Risks Underwriter – Energy, Gas, Oil, Mining – Toronto or Calgary

October 17, 2014 by  
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Special Risks Underwriter – Energy, Gas, Oil, Mining – Toronto or Calgary

Comma Recruitment are looking for an experienced and talented Special Risks Underwriter with 3+ years experience and expertise within Energy, Gas, Oil and Mining.

• Develop and execute marketing plan to drive new and renewal business, including in-person visits, telemarketing and distribution of marketing materials for insurance company partners
• Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing
• Develop and submit underwriting referrals, where required.
• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary
• Mentor and train Assistant Underwriters as needed


• Strong background and connections in the energy/ oil & gas/mining space

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 3 years of multi-line underwriting experience, excess & surplus experience preferred
• Strong sales and marketing skills a must, business acumen, interest in continued education and professional development

• Insurance license, CIP or comparable designations preferred,  MGA experience is preferred

• Competitive base compensation & highly lucrative sales incentive bonus plan
• Employer paid continuing education courses and designations
• Many opportunities for career advancement

This is an outstanding opportunity for candidates with an entrepreneurial spirit, drive for career advancement and desire to develop relationships while growing a book of business.

Please forward resume to

Senior Professional Liability Underwriter – Toronto

October 17, 2014 by  
Filed under Jobs

Senior Professional Liability Underwriter

Comma Recruitment are looking for an experienced and talented Professional Liability Underwriter, ideally 5+ years experience, a great opportunity to be a technical specialist working with all our Canadian offices.


• Join one of the fastest growing segments of our organization within a specialized Centre of Excellence that you will be able to build

• Handle risks located throughout Canada with carrier and Lloyds of London partners

• Serve as an internal resource and product expert

• Travel and entertain clients and prospects

• See opportunities to access and cultivate new markets and products

• Manage relationships with retail brokers

• Develop and execute marketing plan to drive new business, including in-person visits, networking, marketing and distribution of marketing materials

•Underwrite new and renewal business based on underwriting authority and guidelines

• Participate in a highly lucrative sales incentive plan

• Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing

• Apply appropriate quality underwriting and risk selection on quoted business

• Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary

• Use cutting-edge technology to deliver high quality service to agents and agencies

• Mentor and train Underwriters and Assistant Underwriters, as needed



• Bachelor’s degree or equivalent combination of education and experience

• 5-10 years underwriting experience, preferably significant experience in professional liability

• CIP, RPLU or equivalent preferred



•Competitive compensation and benefits package available to successful candidates.


Please forward resume to

Claims Assistants – Mississauga

October 9, 2014 by  
Filed under Jobs

Claims Assistants – Mississauga

Comma Recruitment are looking for claims assistants for a multi national insurance company, a great opportunity to join an industry leading company.

Are you detail-oriented and enjoy providing excellent customer service?

As a Claims Assistant, you will be responsible for providing administrative assistance and front-line quality customer service in the settlement of insurance Claims.

You will:

  • Prepare forms and correspondence to insurance clients, vendors and legal representatives
  • Administer file storage and retrieval process for closed files
  • Provide various administrative support activities such as photocopying, scanning, etc (where required)
  • Open new claims and assign appropriate claims adjusters
  • Process, coordinate, sort and distribute incoming correspondence
  • Process payments on claim files
  • Identify process improvements to management

Your Skills:

  • Experience within insurance or legal industry is a great asset
  • High School or College Diploma including business/administration training
  • 1 year of work experience in a similar environment
  • Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed
  • Effective communications skills with an emphasis on customer service
  • Strong computer skills or training with standard office applications including strong data entry skills

Please forward resume to

Service Broker, Personal Lines Clients $40,000 – $45,000 Salary + Bonus – North Toronto

October 7, 2014 by  
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Service Broker, Personal Lines Clients  $40,000 – $45,000 Salary + Bonus – North Toronto

Comma Recruitment are looking for a  Service Broker to provide exemplary customer service to existing clients, who have home and auto policies.

  • Act as primary contact with clients for service issues and general concerns;
  • Provide service by telephone, or at client request, at the client’s home or business location;
  • Participate in review of client accounts on an annual basis, at the time of the renewal;
  • General client service, including contacting company underwriters, and with other involved staff, such as Account Executives and Account Managers in other departments;
  • Completion of processing tasks related to policies & endorsements utilizing required forms;
  • Alert team members and other staff (including Management) to service or claims issues requiring action or client communication;
  • Remain alert for opportunities to up-sell coverage
  • Review all documents received from insurers (renewals, endorsements, cancellations)
  • Maintain complete and accurate client activity notes;


  • R.I.B.O. license required.
  • successful customer service experience in a general insurance brokerage
  • Familiarity with insurance IT systems is considered an asset (TAM, CompuQuote, PowerBroker)
  • Excellent communication skills 

Please forward resume to

Senior Sales Broker – Personal Lines

October 6, 2014 by  
Filed under Jobs

RIBO Senior Sales Broker – Personal Lines

Comma Recruitment have a  full time opportunity for RIBO licensed Sales Broker, working for one of Canada’s largest brokerages, this role has an excellent base salary with attractive bonus, benefits and vacation package

Personal Lines sales experience growing a book of business through outbound calls, referrals, following up on leads and cross selling to existing clients.

Experience making outbound calls is essential, contacting referrals from their website inquiries and referrals from third parties.

Handling Personal Lines Home and Auto policies, must have insurance experience, ideally within a brokerage and a RIBO license, IT skills are a great advantage particularly experience with insurance systems like TAM, Powerbroker or CompuQuote

$50,000 base + bonus, expected first year earnings of $70,000 +

Please forward resume to

Senior Marine Underwriter – Downtown Toronto

September 19, 2014 by  
Filed under Jobs

Comma Recruitment are looking for a Senior Marine Underwriter with  5+ years progressive experience. You will be responsible for managing the underwriting within the marine lines unit, specifically for an assigned group of brokers within the Ontario region.  Senior Underwriters are responsible for evaluating & selecting profitable new risks, based on our underwriting appetite and principles, while developing and maintaining value-driven relationships with brokers.


•             Responsible for the successful evaluation, selection, negotiation, and pricing for assigned policies in order to ensure a profitable book of business within established underwriting authority.

•             Develop and maintain a professional relationship with brokers and/or customers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection.

•             Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.

•             To monitor business performance, review progress and enable timely corrective or other appropriate actions to be taken with our partners.

•             Develop and maintain a knowledge and understanding of company operations and procedures.

•             Mentor and train less experienced underwriters and support staff.

•             Work collaboratively on special projects and assignments when required.

•             Other duties as assigned.

Comma Recruitment are looking for:

•             Post-secondary school education and/or equivalent on the job experience.

•             Minimum 5-7 years experience in the Canadian Marine industry.

•             Broad knowledge and understanding of underwriting discipline and pricing models.

•             Working knowledge of company underwriting philosophy, policy contracts, rating programs, risk information sources, underwriting/technical manual information, statuary constraints, and computer workflow procedures.

•             Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.

•             Completion of the CIP/FCIP designation.

•             Fluently bilingual (English / French) is a definite asset

Please forward resume to

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