Disability Claims Case Manager

May 19, 2017 by  
Filed under Jobs

Claims Case Manager

Comma Recruitment are looking for a Claims Case Manager with 3 years Group Claims experience to adjudicate and manage short term and long term disability claims. Provide efficient and timely service to all key stakeholders. The majority of the caseload will be LTD claims

  • Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
  • Record inbound/outbound communication
  • Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
  • Review claims with Medical Director and Legal Department as required
  • Assess waiver of premium eligibility
  • Develop and implement return to work strategies
  • Interact and develop good relationship with several stakeholders to facilitate best results



  • 3 years group claims experience
  • Excellent written and verbal communication skills
  • Excellent customer service
  • Intermediate skills with Word and Excel
  • Ability to multitask in a fast paced, performance driven environment
  • Strong planning and organizing skills, with strong attention to detail
  • Analytical thinker with proven problem solving skills
  • Ability to adapt quickly and comfortably to change
  • Good interpersonal skills
  • Professional telephone etiquette
  • Demonstrates a positive attitude and a desire to succeed
  • Strong team player
  • Completed or interested in working towards one or more industry courses and designations (e.g. ALHC, FLMI, GBA)

Please forward a resume to info@commarecruitment.ca

Director of National Operations

March 3, 2017 by  
Filed under Jobs

Director of National Operations

Comma Recruitment are looking for a Director of National Operations, 10 years progressive Insurance experience with 5 years in senior or leadership roles. Experience in analytics, compliance, project management and planning.

Reporting to the President you will have nationwide accountability for developing, implementing and maintaining:

  • Project Implementation including sponsorship/ownership of strategic projects of a national scope and/or at a region level including coordination of multiple disciplines throughout the entire organization.
  • Provide metrics discipline and business intelligence to support our goals and strategies including development of business cases, benchmarking & post measurement of new initiatives, broker performance reports and other reports as required.
  • Provide oversight of the Broker accounting team and their staffing, expenses, processes and standards.
  • Develop and oversee internal controls, processes and audits to comply with legislated, regulated, corporate and departmental requirements.

Specific accountabilities include:

  • Lead the expense planning process and track throughout the year, support and provide feedback to the regions
  • Manage compliance reviews
  • Provide Project Management for initiatives from a business readiness and implementation perspective, ensuring & securing the necessary business resources
  • Provide leadership and oversight of: expense management, metrics & reporting, and production support for brokers and region
  • Manage resources, standards, processes for providing production support (technology support) to our brokers and regions: collaborating with technology vendors, collaborating with IT, and collaborating with Regions
  • Represent the Corporate Committee for Project & Initiative Prioritization
  • Collaborate with all areas to develop & communicate best practices, conduct process assessment, identify areas for efficiency gain

Qualifications and Experience:

  • University degree and/or active participation in CIP courses.
  • Minimum 10 years of progressive business experience
  • Minimum 5 years of progressive management experience
  • Demonstrated effectiveness in leadership and staff development
  • Thorough understanding of technology & skill/interest in learning about different technologies
  • Highly developed project management skills Excellent influencing and problem solving skills
  • Above average verbal and written communication skills
  • Ability to develop and maintain effective working relationships
  • Must be flexible, creative with demonstrated ability to change course of action when required

Please forward a resume to info@commarecruitment.ca

Payroll Specialist – Mississauga $65k + Bonus, Benefits, Vacation

March 2, 2017 by  
Filed under Jobs


Comma Recruitment are looking for a Payroll Specialist with 5 years experience including experience in a variety of complex payroll functions, you will be sole practitioner responsible for the company’s payroll.

Reporting to the Manager, Human Resources and as the sole payroll practitioner for the company, this role requires the individual to perform a variety of complex payroll functions for multiple business units across Canada as well as establishing policies and procedures for the payroll function.

The Payroll Specialist will be responsible for driving operational excellence and providing business guidance to ensure the accurate and timely delivery of payroll as well as federal and provincial tax reporting, year end and WCB filing. This individual will be focused on continuous improvement strategies.


  • Ownership for the payroll system and process including leading any payroll conversion projects
  • Business relationships with payroll vendor is managed professionally and cost effectively
  • Proactive identification of problems & potential problems plus recommendations for improvement and timely implementation
  • Ensure internal/external customer satisfaction
  • Liaison with government agencies regarding reporting requirements and audits
  • Investigate and resolve service issues with our payroll system and internal customers and communicate solutions
  • Manage and administer bi-weekly payroll using our payroll system
  • Develop and maintain the payroll training manual
  • Responsible for identifying potential improvements in payroll and control processes and ensures that identified opportunities are implemented successfully
  • Responsible for identifying legal requirements and government reporting regulations affecting payroll functions and ensures policies, procedures and reporting are in compliance
  • Responsible for ensuring that proper access to reporting and reporting capabilities of the payroll systems are maintained and support optimal use of system to reduce manual reporting within the organization
  • Liaise with HR team members/managers to obtain required approvals and documentation for payroll related information
  • Administration of Canada Savings Plan company-side including remitting, balancing, final submissions
  • Process terminations and issue records of employment
  • Process employee changes such as new hires, terminations, benefits deductions, etc., and make appropriate adjustments to the payroll system
  • Create and produce payroll reports on a bi-weekly and monthly basis
  • Plan and lead the mid-year and year-end payroll process and balance the remittances on a regular basis
  • Assist Finance Departments with year-end reconciliation for the GL; prepare documentation as requested to support filing of Corporate Tax Return
  • Prepare and provide data to support pension audits
  • Develop ad hoc HR and payroll reports using the payroll system
  • Maintain the absence plans function in the payroll system including providing absence reports and updating the absence accruals as required.
  • Maintain the payroll system including assisting with any updates as required
  • Respond to inquiries from employees about their payroll and benefit plans
  • Provide support to the Manager, Human Resources and the AVP, Shared Services and HR on various projects as they arise
  • Respond to internal and external auditor requests by providing timely payroll information
  • Management of new hire files and materials
  • Organization and filing of all employee HR files and documents
  • Create and update various HR and payroll forms
  • Work closely with Corporate Finance to provide monthly reports and to ensure the alignment of cost elements
  • Identify opportunities to harmonize administrative processes
  • Keep employee records and files up-to-date in compliance with applicable legislation
  • Assist with employee on-boarding cycle, including conducting orientation and benefit training as required
  • Assist with special projects and various initiatives


  • Formal education in payroll and benefits administration with a minimum of 5 years’ related experience (membership and designation with the Canadian Payroll Association)
  • Proficiency in employment standards, payroll legislation and income tax laws, regulations and guidelines
  • Must have full-cycle payroll experience
  • Proven experience with delivery of full cycle payroll for employees across Canada, including Quebec
  • Strong knowledge of year end and WCB filing
  • Experience working with Benefits & Retirement plans
  • Strong customer-service orientation
  • Diplomacy, strong interpersonal skills, a sense of responsibility and professionalism
  • Ability to communicate professionally, both verbal and written
  • Committed to keeping pace with relevant  legislation and best practices related to the payroll function
  • Excellent Microsoft Office Suite skills, particularly Word and Excel
  • Ability to establish priorities, meet deadlines, work under pressure and with minimal supervision in a fast paced environment
  • Confidentiality and tact in dealing with personal payroll information.
  • Excellent analytical skills, accuracy, and attention to detail
  • Must embrace continuous change and initiate new ideas, promoting teamwork, values, and cross-functional participation while practicing honesty, integrity and professionalism

Please forward a resume to info@commarecruitment.ca

Litigation and Settlement Specialist

February 9, 2017 by  
Filed under Jobs

Litigation and Settlement Specialist

Comma Recruitment are looking for an experienced Litigation and Settlement Specialist, you  will act as the principal litigation analyst and will be involved in the management of litigation for Group Disability and Health Care benefits. You will also play a significant role in the determining lump sum settlements.


  1. In collaboration with lawyers, determine which strategy should be followed and implemented for claims cases with formal notice to lawyers and clients.
  2. In collaboration with lawyers, negotiate necessary agreements with clients. Write transaction documents and receipts in settlement with client.
  3. Plan all activities (steps to follow, procedures, delegation of responsibilities, etc.) related to litigation with the legal department.
  4. In collaboration with lawyers, determine the strategies (mediation, litigation, etc.) to adopt in legal files.
  5. Analyze the disability cases that are subject of a review of a formal notice or litigation, in order to discover elements that could impact the decision.
  6. Write a clear and comprehensive summary of each of the contentious cases and provide an opinion and supported recommendations, including accompanying steps to follow for the medical and administrative aspects.
  7. Establish contacts with various stakeholders and experts to develop strategies and prepare required documentation.
  8. Maintain an updated report on contentious issues (quarterly financial statements).
  9. Maintain daily tracking for each ongoing case with contentious issues and send it to the Senior Director.
  10. In collaboration with lawyers, make recommendations to the Director concerning the process and direction of litigation.
  11. Represent the company at small claims court and in collaboration with lawyers, or other company representatives during interrogation or court testimony.
  12. In collaboration with the Leadership Team, ensures maintenance of level of knowledge of contentious issues among all employees.
  13. Coordinate vendors for investigation/surveillance activities of disability cases and discuss strategies for files with current investigation.
  14. Holds decision-making authority on the amounts of lump sum settlements to the level that is granted.
  15. Performs any other related duties as assigned.



  • Bachelor’s degree in law or in a relevant discipline with a minimum of five (5) years of experience in managing disability benefits;
  • Excellent knowledge of administrative procedures in group insurance, contractual clauses and disability insurance settlement clauses;
  • Analytical skills and critical thinking;
  • Fluency in advanced negotiation and strategic thinking;
  • Proven ability to impact and influence;
  • Very good knowledge of the legal environment of group insurance;
  • Knowledge of provincial legislation regarding the field of insurance

Please forward a resume to info@commarecruitment.ca

Director – Broker Relations $130k + Bonus

January 28, 2017 by  
Filed under Jobs

Director, Broker Relations and Strategy

Comma Recruitment are looking for a Director with extensive Broker experience and superb relationships, The Director has nationwide accountability for overseeing the development, implementation and maintenance of the following:


  • A strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
  • Identify broker and consumer needs and develop plans and materials to address
  • Process improvements across the business to improve competitiveness and ease of doing business with our broker customers


Specific Accountabilities

  • Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
  • Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
  • Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
  • Assist in identifying projects that will drive additional top line growth or reduce loss ratio pressures
  • Represent the Corporate Committee for Project & Initiative Prioritization
  • Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
  • Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
  • Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
  • Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
  • Lead all broker and brand employee facing events and tradeshows

Qualifications and Experience

  • Post-secondary education in a relevant field and active participation in CIP courses
  • Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
  • Having a strong presence and credibility within the broker community is essential
  • Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
  • Ability to be strategic and anticipate trends based on extensive broker knowledge
  • Ability to influence, convince, direct and persuade others is an important skill requirement.
  • Ability to lead and manage projects and ensure deliverables are met
  • Ability to lead teams without direct authority
  • Ability to coach teams to success
  • Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience


Please forward resume to info@commarecruitment.ca

Property Claims Manager – Mississauga

January 28, 2017 by  
Filed under Jobs

Property Claims Manager

Comma Recruitment are looking for a talented Property Claims Manager to  manage and co-ordinate internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

3+ years experience handling Personal Lines and Commercial Property Claims, senior level or management level claims handling experience required.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist in improving operational processes and prepare the budget, provide follow-ups, updates and reports for management

Qualifications and experience required:

Chartered Insurance Professional (CIP) designation or working towards

3 + years property claims experience

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Must have Commercial experience

Please forward resume to info@commarecruitment.ca

Administration – Woodbridge

January 28, 2017 by  
Filed under Jobs

Administration , Woodbridge – Full Time $37,000 plus benefits.

Comma Recruitment are looking for administration staff to support executives, must have experience in similar role, great IT skills including data entry.

Must have experience in an administration / office support role. Professional and outgoing.

Salary with benefits and vacation, full training provided, full time Mon-Fri  9am – 5pm


Knowledge/ Skills/ Abilities :

Strong organizational and time management skills

Superb customer service and telephone skills

Excellent verbal and written communication skills

Strong IT skills

Experience in an Admin position

Bright, upbeat and enthusiastic


Please forward resume to info@commarecruitment.ca

Bilingual Claims Adjuster – Junior / Intermediate

January 23, 2017 by  
Filed under Jobs

Bilingual Claims Adjuster – Junior / Intermediate  $45,000 + Benefits, Vacation

Comma Recruitment are looking for a Life, Accident and Health claims adjuster who is perfectly bilingual in French and English, full training provided and salary dependent upon previous claims experience.


  • Adjudicate incoming Life, Accident and Health claims
  • Approve, deny, or inquire further for necessary information from claimants, doctors, or hospital to assess claimant’s eligibility for benefits.
  • Interprets and administers policy provisions including eligibility and investigations.
  • Review incoming correspondence concerning existing claims.
  • Refer files for special investigation, if required.
  • Discuss and explain benefit payments to claimants by telephone.
  • Document claim file actions and telephone conversations appropriately.
  • Review claims on diary and send follow up reminders in a timely manner.
  • Refer activity outside of authority level to Senior Adjusters/Assistant Manager, Claims.


  • Bilingual (Fluent in French and English);
  • Experience in a Claims department, ideally with experience handling insurance claims from start to settlement
  • Good communication skills, both verbal and written;
  • Aptitude for figures;
  • Possess a logical mind and an understanding of the insurance industry;
  • Knowledge of medical terminology;
  • Very good computer skills;
  • Ability to make sound judgments and good decision-making skills;
  • Strong cross-functional team skills with the ability to work independently;
  • Previous disability management experience, assessing disability claims would be an asset; and
  • Previous knowledge of disability products would be an asset.

Please forward a resume to info@commarecruitment.ca


Underwriting Specialist – P&C with Manufacturing, Toronto

December 29, 2016 by  
Filed under Jobs

Underwriting Specialist  P &C with Manufacturing

Comma Recruitment are looking for a Senior Underwriter / Specialist or Underwriting Manager with 8 years P&C Commercial Underwriting experience.

The Specialist is responsible for underwriting and servicing highly complex and unique accounts in accordance with established guidelines and business objectives in the achievement of national standards for data quality and service levels.

You will be expected to solve highly complex problems by applying a breadth of expertise to identify innovative solutions and also in interpreting internal and external business issues and recommending best practices.  In addition to underwriting responsibilities, this position is responsible for the mentorship and training of underwriting and support staff, ensuring best practices and guidelines are understood and applied.



  • Responsible for the successful management and pricing of designated portfolio of accounts.
  • Develop and maintain a professional relationship with brokers and/or customers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection.
  • Collaborate with and support corporate underwriting teams in the development of products and pricing strategies to achieve profitable growth.
  • Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
  • Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.
  • Mentor and train underwriters and support staff.
  • Provide input to their Manager/Division Head and/or Corporate Underwriting on various underwriting, strategic, staffing and other issues as requested.
  • Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.


  • Post-secondary school education and/or equivalent on the job experience.
  • Minimum 5-10 years experience of property and casualty underwriting, experience with manufacturing or resources.
  • Broad knowledge and understanding of underwriting discipline and pricing models.
  • Working knowledge of company underwriting philosophy, policy contracts, rating programs, risk information sources, underwriting/technical manual information, statuary constraints, and computer workflow procedures.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
  • Completion of the CIP/FCIP designation.

Please forward resume to info@commarecruitment.ca

Marketing / Account Management

December 6, 2016 by  
Filed under Jobs

Marketing / Account Management

 Comma Recruitment are looking for a Marketing / Business Development  Account Manager to join a very successful team, looking for 1 years experience in a field rep, sales or account management position along with a medical / Kinesiology / Science education or some medical/physio  background.

  • Account management Services for new and existing accounts.
  • Direct and coordinate company sales and marketing functions.
  • Develop and coordinate sales selling cycle and methodology.
  • Direct and oversee the company marketing function to identify and develop new customers for products and services.
  • Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.
  • Analyze and evaluate the effectiveness of sales, methods, costs, and results.
  • Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets.
  • Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach.
  • Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.
  • Participate in the development of new project proposals.
  • Establish and implement short- and long-range goals, objectives, policies, and operating procedures.
  • Supervise the planning and development of company marketing and communications materials.
  • Increase sales for Legal, Employer, Life and Health markets locally, as well as across Canada when deemed necessary
  • Represent the company at various community and/or business meetings to promote the company.
  • Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.
  • Promote positive relations with partners, vendors, and distributors.
  • Recommend and administer policies and procedures to enhance operations.
  • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.

We Offer :

  • Full time, salaried position – Monday – Friday
  • Full benefits and Vacation package
  • Commission / Bonus Structure
  • Full training and product / service education
  • Opportunity for professional development and promotion

 Please forward resume to info@commarecruitment.ca

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