Commercial Service Broker

Comma Recruitment is looking for a Commercial Service Broker, a talented and motivated administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration and servicing commercial clients is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others?

Have expertise and experience working with Applied Systems TAM or EPIC.

Are organized, hardworking and love working in an environment where every day is different.

Working directly with our Commercial Brokers and Account Managers to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, brokers and colleagues to ensure timely and accurate issuance of all documentation. Triage incoming calls, quote requests and customer inquiries.

Comma Recruitment is looking for:

• 2 years of commercial insurance industry experience, with personal lines experience or 5 years of professional administrative experience
• Computer skills – proficient in MS Office, Outlook, Applied TAM etc.
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational, prioritization and time management skills
• Excellent attention to detail
•  Ability to work independently

We offer a great salary, benefits and vacation package, company shares along with long term growth and development opportunities, on going training and mentoring and the opportunity to work with industry experts.

Please forward resume to [email protected]

Personal Lines Sales Executive – Work from home

Comma Recruitment is looking for sales producers to close home and auto sales from leads provided, working fully remote you will utilize your Personal Lines knowledge and RIBO license to close sales earning 60% commission on all new business.

Make your mark as a top Sales Producer in a growing industry with uncapped commissions. In this high-volume sales role, you will use your Personal Insurance expertise to produce new business, while ensuring your customers have the coverage they need.

Here is what a typical day looks like:

• Target new business and digital sales from leads and opportunities provided
• Support new and existing customers by offering recommendations for products and services, ensuring accurate data, coverage amounts and endorsements
• Navigate multiple insurance partner online portals
• Quote new business through outbound calls, inbound calls, referrals and leads.
• Communicate with insurance company Underwriters to ensure evolving guidelines are met
• Prospect and up-sell when talking to customers on all lines of business sold
• Liaise between client and external insurance partners to ensure fair and proper representation for both parties
• Continuous self-development, through industry and community involvement, and industry related courses

The value you bring

• RIBO License and insurance industry knowledge required
• Experience closing sales and providing excellent customer service during all interactions
• The ability to communicate professionally
• Experience selling Personal Lines home and auto policies or managing a book of business.
• A desire to learn our systems and processes. If you don’t know something, ask!
• Strong problem-solving skills and the ability to adapt in the face of adversity
• Passionate about helping people, self-driven, and determined to succeed
• We provide a high volume of leads and customer referrals
• Superb package with base salary plus uncapped commissions
• Training and ongoing professional development
• Opportunity to work with leading brokerage and mentor with industry leaders.

 Please forward resume to [email protected]

Commercial Lines Underwriter – Work from home hybrid or remote

Comma Recruitment is looking for a talented Casualty focused MGA Underwriter, for an opportunity in a fast paced, motivating, hybrid / remote work environment with great benefits, where you are empowered in your role, working with industry leaders with ongoing mentoring and training along with professional development opportunities

• Review and apply pricing, terms and conditions to new and renewal business.
• Maintain and grow the existing book of business.
• Establish and strengthen relationships with retail producing brokers by encouraging additional submission inflow.
• Provide feedback and market intelligence to the Ontario team
• Develop broker relationships by attending broker meetings, conventions and functions
• Potential to participate in discussions with markets and add commentary on specific programs
• Discuss new product development opportunities

Comma Recruitment is looking for:

• Strong organization, prioritization, and time management skills to complete assignments efficiently and within structured timelines
• An eye for detail to handle new business quotations with a high degree of accuracy
• Positive, driven, and disciplined attitude with a solutions focus
• Strong independent work ethic and self-motivated
• Ability to work harmoniously in a team environment & collaborate with teammates
• Strong written language, and professional communication skills
• Flexible and adaptable to change
• Strong negotiation skills
• CAIB, CIP, CRM, FCIP or working towards a finalizing a designation is preferred
• MGA Underwriting experience

We offer:

• A fulfilling company culture that empowers our people, provides personal support & mentorship, professional growth, and career advancement
• Competitive Salary and Bonus Structure
• Company-matched RRSPs and Employee Stock Purchase Plan (ESPP)
• Extended medical benefits
• Job Stability
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and achievement of goals
• An environment where a proactive and entrepreneurial attitude thrives.

Please forward resume to [email protected]

Special Risks Underwriter – GTA and Vancouver

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Special Risks Underwriter – GTA and Vancouver

Comma Recruitment is looking for a Special Risk Underwriter to work for a leading MGA, experience with P&C underwriting, or experience with other speciality lines / hard to place risks, along with broker relationships and the ability to manage and grow a book of business.

Work closely with our Actuarial and Claims departments and make Underwriting decisions that make sense for all parties.  Looking for a talented underwriter that is passionate about maintaining strong relationships with our internal and external stakeholders and love utilizing their strong technical skills to ensure that risks are assessed properly.

We are experts in our field and passionate about maintaining strong relationships with our brokers – this means emails and phone calls don’t go unanswered, and in-person broker meetings are regularly penned into their calendars.  Working in a collaborative team, there is the opportunity for coaching, mentoring and development from our more experienced underwriters to help grow your appetite of risks.

Comma Recruitment is looking for 2+ years MGA Underwriting experience with:

• Problem-solving and critical thinking
• Customer service and relationship-building
• Completed, or pursuing your CIP designation
• Strong customer service background
• Team-first mentality

We Provide:

• Excellent package including salary, industry leading bonuses and career progression
• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• Promoting balance (flexible schedules, generous time off, and work from home options)
• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• Helping you grow in your career (education assistance, internal mobility)

Please forward your resume to [email protected]

Producer, Account Executive, Commercial Lines

Comma Recruitment is looking for a talented Account Executive to join a highly successful team. The candidate will be responsible for achieving new business growth targets, building strong client relationships, and servicing clients.

This position will contribute to our continued growth appetite for Commercial Lines and Personal Lines VIP with the opportunity for referrals within the group.

RESPONSIBILITIES:

• Overall responsibility for new sales production including generating a prospect pipeline
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to track personal progress against company sales plans for new business & cross-sell
• In collaboration with the President and Business Development Manager provide a strategic overview of the growth initiatives for your book
• Communicate with all key stakeholders to ensure they remain fully informed of all significant sales issues
• Support, mentor and engage with the commercial account team assigned to assist on your book of business
• Maintain a strong work ethic with a total commitment to success each and every day
• Represent us professionally in the marketplace and build your personal network
• Continuously improve your technical and market knowledge through ongoing training & networking

Work for a forward-thinking employer that provides: 

• Great learning and growth opportunities
• Social and industry related events
• Flexible work arrangements
• A progressive and team-based culture

 Key Employee Benefits: 

• Competitive compensation package with unlimited upside based on performance
• Full Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected industry leaders

Please forward resume to [email protected]

Commercial Account Manager, Hybrid home / office

Comma Recruitment is looking for a talented Commercial Account Manager to join our highly successful and growing team. The candidate will be responsible maintaining an assigned book of business, as well as building strong client and producer relationships.

Help to build the continued growth for Commercial Lines; a successful candidate will be both knowledgeable and professional.

• Responsible for managing and assigned book of business; working efficiently and professionally with both producers and clients
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to meet business retention goals
• Prepare renewals and remarkets of existing business 90 days in advance of expiry date or if applicable sooner
• Collaborate and communicate with producers, managers and relevant team members to create support plans for clients
• Create relationships with insurance company representatives, understanding market appetites and where business can be effectively placed to meet our goals
• Servicing clients from start to finish in terms of renewals, policy changes, certificate requests, payments, billing, claims and cancellations
• Manage documentation and maintain all information stored within our EPIC broker management system
• Continuously improve your technical and market knowledge through ongoing training & networking
• Maintain a strong work ethic with a total commitment to success each and every day

Work for a forward-thinking employer that provides:

• Great learning and growth opportunities
• Work / life balance with informal flexibility on working hours
• Social and industry related events
• A progressive and team-based culture

We offer:

• Competitive compensation and Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected team of insurance professionals

REQUIREMENTS:

• Minimum 2+ years commercial insurance experience
• R.I.B.O designation required; C.A.I.B or CIP would be an asset
• Professional level understanding of policy wordings and coverages
• Experience in customer service and/or client relationship management
• Attention to detail, time management and a professional demeanor
• Skills in Outlook, Excel, and Microsoft word. Experience with EPIC as a broker management system is a bonus
• Ability to work as a team to accomplish mutual goals

Please forward resume to [email protected]

Senior Director, Pricing and Underwriting

Comma Recruitment is looking for a Senior Director with extensive experience with Commercial Lines Pricing with 5+ years experience leading teams.

Reporting to the Vice-President, Commercial Lines, you will need to be strategic, innovative, and collaborative, offering their expertise as well as leading the overall development and ongoing management for our Actuarial and Corporate Underwriting Departments for the Province of Ontario.

In addition, you will organize and oversee activities related to the pricing of all automotive lines. Work collaboratively with colleagues in Ontario and in other provinces to set rate levels and segmentation for commercial products in Ontario and will be responsible for managing the process of accepting complex risks for commercial business.

• Sustaining rate to ensure profitability, retention, and growth of the business for personal and commercial automotive lines as well as commercial property and liability insurance
• Develops and supervises the various actuarial studies required to establish the level of these rates
• Organizes pricing committees, prepares recommendations regarding pricing policies, rate changes
• Submits applications for acceptance of rates and underwriting rules to regulatory authorities (FSRA)
• Follows the evolution of the market and the movement of competitors
• Ensures that the rates to be implemented can be supported by the market and will meet the company’s growth and profitability objectives
• Monitors the results obtained after their implementation in terms of sales, retention, and profitability
• Conducting various impact studies
• Analyzes the impact of various legal or other changes on the company’s results
• Evaluates the impact of changes in underwriting and claims settlement policies on the company’s data and results
• Approving complex or out-of-authority underwriting cases
• Supports and advises its resources as well as the leaders of the operational teams in terms of underwriting by providing explanations on the processes used, risk exposure and develops possible solutions
• Manages the entire approval process for non-authority files.
• Ensures compliance with service deadlines and the quality of interventions and by authorizing files under their authority or, where applicable, by presenting them to senior management
• Oversees the underwriting authority levels for underwriters to mid-management
• Leads the team responsible for the quality control process while ensuring the implementation of action plans when necessary
• Participates in the risk analysis and underwriting of large and complex accounts and makes recommendations for underwriting, acceptance, or refusal of risk
• Identifies the difficulties in underwriting, interpreting, and applying standards that most frequently emerge during consultations or file approvals and recommends improvements
• Ensures compliance with operating budgets and policies
• Collaborates in policy development and review
• Manages the preparation of objectives, plans, and budgets the department
• Directs and advises employees under their supervision in their daily activities and ensures the effective organization of the department’s activities
• Takes responsibility for motivating and empowering employees on their team
• Manages the process of evaluating employee performance
• Develops objectives (projects) and strategies for their department, monitors the projects or mandates carried out by the members of the team
• Organizes and conducts information meetings for the team
• Participates in the strategic orientations of the Vice-Presidency of Personal and Commercial Insurance

Comma Recruitment is looking for the following attributes:

• Sound business judgement
• Ability to obtain buy-in
• Relationship building skills
• Taking ownership of a challenge and ability to come up with actionable strategies
• Solid project management skills including communication, organization, and execution
• Professional, friendly, and courteous in all interactions

Education and Experience:

• University degree in Actuarial Science or a relevant discipline
• Fellowship with the Casualty Actuarial Society and the Canadian Institute of Actuaries, an asset
• 10 years of relevant Commercial Lines Pricing experience and a minimum of 5+ leading teams

Please forward resume to [email protected]

Senior Liability Adjuster

Comma Recruitment is looking for a talented Liability Adjuster, investigating, negotiating, and settling a variety of CGL and Bodily Injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties

Role and Responsibilities:

• Confirm valid coverage
• Investigate liability, serious injuries & exposure
• Investigate serious injuries and exposure
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a diary system to monitor files
• Ensure files are up to date with BI worksheet, case law, medical and liability information
• Report any serious injuries to Manager
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in the claims manual
• Participate actively in settlement initiatives along with both private and mandatory mediations
• Any other duties as required

Knowledge, Qualifications, Skills:

• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required, when not virtual
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education and Experience:

• CIP designation or working towards obtaining designation
• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience including a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses is preferable
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice
• Experience with internal and external audits

We offer a very competitive salary, excellent benefits with vacation and pension plan.

• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

Senior Service Broker  – Personal Lines Marine

Comma Recruitment is looking for a talented service broker who will be working directly with clients in delivering the world-class customer service.

As the Senior Service Broker, Personal Lines Marine you will be a personal advisor providing expert advice and customized boat insurance coverage. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you will impact the business:

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping tabs on new products and policy changes.

What Will Make You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
• Comprehensive and effective verbal and written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• 2+ years of Personal Insurance Broking experience relevant to the recreational marine industry.
• RIBO license required.
• Secondary School Diploma required, College or University Degree strongly preferred.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM) highly preferred.
• Knowledge of Epic an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

Business Development Manager – Personal Lines Marine

Business Development Manager – Personal Lines Marine

Comma Recruitment are seeking an energetic Business Development Manager to drive new business growth and maintain effective key relationships within our Personal Lines Marine book.

We offer the most comprehensive boat insurance coverages available for all types of boats coast to coast.

How you will impact the business

• Grow the Portfolio through new business acquisition activities
• Assist in conducting competitor and strategic market analysis
• Prospect and lead generation for Marina & Dealer network partnerships in off season
• Present our plan value proposition to clients and network partners
• Represent at Shows and Events

What makes you successful

• You have B2B knowledge and relationships within the Canadian marina and dealer network
• You have an understanding of market relations in the recreational marine insurance industry
• You have knowledge and experience on all types of recreational boats and an understanding of boaters’ coverage requirements for Insurance
• You will grow the business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with marinas, dealers or manufacturers
• You are assertive, empathetic, flexible, active listener, and persuasive who can influence and negotiate with clients. marina and dealer network partners
• You work well under pressure with minimum supervision in a collaborative team environment
• You have excellent time management and organization skills with high attention to detail and accuracy
• You can multi-task between a variety of tasks, projects, and deadlines

Education & Experience

• B2B Sales and prospecting experience relevant to the recreational marine industry
• Recreational Marine experience an asset
• University Degree or College Diploma; CAIB and/or CIP designation nice to have
• Registered Insurance Broker License
• Comprehensive and effective verbal/written communication skills
• Marketing and advertising background, nice to have
• Experience working with various tools and systems, proficiency with MS office suite
• knowledge of Salesforce and Epic Brokerage Management system is an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

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