Senior Bodily Injury Examiner

Comma Recruitment are looking for a Senior Bodily Injury Examiner, responsible for the investigation, quantification, analysis, adjustment and settlement of complex property and casualty claims in excess of $250k

This role will focus on quality and customer service, by assessing and assigning the appropriate expert and vendor to each claim. The adjustment will be conducted in an efficient and effective manner to control the indemnity, spend and expenses without compromising the delivery of superior customer service. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability, and quantum, ensuring fiduciary and contractual compliance, and adhering to organization service standards, operational targets, and core competencies.

1. Delivers a superior customer experience by responding to all general inquires, initiating and maintain contact with insured members, and assisting with commodity claims overflow.
2. Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, investigation of questionable claims, studying case law for liability and benefit determination, completing contractual coverage analysis, and assessing quantum, reviewing subrogation opportunities, negotiating, and resolving severity casualty matters.
3. Maintains quality service and adheres to organizational standards while dealing with all aspects of file handling including reserving, expense and loss control, liability assessments, and creating defined disposition plans for future handling leading to file closure.
4. Controls and directs work performed by outside experts, medical practitioners, lawyers, and service providers to completion.
5. Represents stakeholders in a professional manner at meetings, court hearings, mediations, and other information gatherings forums with a view of resolution and/or settlement when appropriate.
6. Maintains confidentiality of claims information at all times to protect operations and insured members.
7. Responsible for data integrity, issuance of payments to vendors, insureds, and experts and for maintaining well-organized claim files while ensuring accuracy of data input.
8. Adheres to partner’s guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
9. Actively participates in coaching and training sessions and collaborates with team members and management.
10. Takes an active role in creating an environment of continuous improvement of work efficiencies and highlighting value work.

Performs other duties within competence, as assigned.

Comma Recruitment are looking for:

1. CIP designation.
2. Ability to hold an adjuster’s license.
3. Thorough knowledge of the property and casualty industry
4. 5+ years of experience in casualty claims handling including litigation file management; experience in handling losses more than $250,000 Residential construction experience an asset.
5. Knowledge of medical rehabilitation concepts and medical
6. Case law knowledge
7. Superior investigation and negotiations skills
8. Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
9. Superior organizational skills to manage competing priorities, including project management skills.
10. Ability to learn and adapt in a fast-paced environment including working with various computer programs, databases, and software.
11. Ability to work independently and as part of collaborative team environment.

Working Conditions:

1. Hybrid Working Environment with consideration to hours of operations.
2. May be required to work overtime / May be required to travel.

Please forward resume to [email protected]

Project Manager, Restoration

Comma Recruitment is looking for a talented and experienced Project Manager for a leading
GTA restoration firm.

Responsibilities:
• Coordinate and manage projects from initiation to completion, ensuring adherence to
project timelines and deliverables
• Prepare reports, analysis and design, plans, details and specifications for additions,
modifications and renovations to Residential, Commercial and Industrial buildings
• Develop and maintain project plans, including task assignments, timelines, and resource
allocation
• Prepare project schedules and maintain timeline of the projects
• Monitor project progress and identify potential risks or issues, implementing mitigation
strategies as needed
• Conduct regular project status meetings and prepare reports – Assist in the development
of project documentation, such as project charters, requirements documents, and
status reports
• Collect and analyze data to measure project performance and identify areas for
improvement.

Comma Recruitment is looking for 3 + year work experience as a project manager or
similar with proven experience as a Project Manager

Knowledge of Building Restoration is must.
Experience with Primavera or other project management software is preferred but not
essential as training will be given on various software
Strong organizational skills with the ability to prioritize tasks and manage multiple
projects simultaneously
Excellent communication and interpersonal skills to effectively collaborate with team
members
Detail-oriented mindset with a focus on accuracy and quality of work
Please forward resume to [email protected]

Licensed Personal Lines Broker, Nova Scotia

Job Description

Reporting to the Team Lead – Sales & Service, you’ll be responsible for ongoing communication with clients, providing individual, professional and practical insurance advice whether by phone, email or written correspondence.

The core parts of your role will be to:

• Processing policy and client changes in timely manner, explain coverages
• Reviewing insurance policies and all related documentation for correctness and accuracy
• Selling additional policies to existing and or new clients.
• Continuing with training and educational requirements

Qualifications

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Personal insurance industry experience is a must, a minimum of 1 year ‘s experience in the insurance industry
• Must have a Nova Scotia General Insurance License
• Insurance related education and or professional designations are considered important assets.
• Fluency in French is considered an asset
• Experience with Power Broker Management System would be helpful.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

We offer best-in-class pension and benefits; total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Unlock your potential with opportunities for advancement
• Work from home / hybrid flexibility

Please forward resume to [email protected]

 

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals
directly from customers across all business segments, auto-insurance, life and health insurance, medical
legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign
the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the
customer. The role also involves coordinating any needed referral review or clinical review services, as
well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of
supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment.
The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the
ability to remain organized with schedules, and the ability to coordinate appointments, which may
include ancillary service arrangements or bookings, to best meet the needs of the customer and
evaluee.
The role also involves a quality assurance element in that the successful applicant must review the
referral details to ensure there are no blatant errors in the type of assessor being requested or the types
of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral
information prior to proceeding with scheduling of appointments. Please note that duties and
responsibilities are subject to change based on day-to-day business needs and operational changes in
workflow.
• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with
Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time
efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

Essential Duties and Responsibilities include:
Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all
appointment arrangements for Independent Exams in accordance with Service Level Agreements
Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment
changes, and receipt of medical records and/or images
Create and process confirmation letters of scheduled appointments, prompt response to incoming calls,
e-mails and faxes from assessors or clients
Communicate clearly with clients, assessors, and examinees
Book ancillary services (interpreters, chaperones, transportation)
Perform miscellaneous job-related duties as assigned
We offer a wonderful working environment, a full time salaried role with training and ongoing
mentoring, opportunity to work with industry experts and opportunities for growth and professional
development.

Please forward resume to [email protected]

P&C Underwriter– Special Risk, MGA

The Special Risks Underwriter is responsible for the evaluation and servicing of unique accounts within the Property and Casualty segment of Specialty Risk

RESPONSIBILITIES:

Responsible for the successful management and pricing of designated portfolio of Property and Casualty accounts.

• Maintain the long term profitability of a P&C portfolio. Grow and develop new P&C business
• Execute risk selection decisions within the assigned authority and in accordance to corporate guidelines for correct pricing techniques.
• Refer and redirect requests for risk selection for unique or unusual risks beyond personal authority, along with recommendations.
• Develop contract wording for new product proposals and business plans.
• Review and manage existing contracts to ensure products and service are delivered in the most effective manner to achieve profit and growth objectives
• Collaborate with and support other areas of the Specialty Risk team in the development of new business, products and pricing strategies to achieve profitable growth.
• Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
• Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.
• Participate in the development of new business, renewals and contribute to corporate objectives and assist in the presentation of proposals as required.
• Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.

  QUALIFICATIONS & SKILLS

• Proficient in creating and understanding contract wordings; proficiency in the use of Microsoft Word.
• 2 + years of commercial underwriting with experience in special risks or the hard to place market
• MGA Underwriting or MGA Business Development experience is preferred
• Accurate and detail oriented.
• Commitment to high standards of performance and goals.
• Strong verbal and written communication skills.
• Demonstrated presentation skills.
• Ability to foster and build good working relationships with brokers, customers and business areas inside and outside the work unit
• Ability to influence decisions and gain agreement and/or support on sensitive issues
• Strong analytical and decision-making skills.
• Existing relationships within the industry are valued.
• Broad knowledge and understanding of underwriting discipline.
• Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
• Completion of the CIP/FCIP designation an asset.

  Please forward resume to [email protected]

 

Commercial Account Executive, Hybrid home /office

Comma Recruitment is looking for a talented Commercial Account Executive to join our highly
successful and growing team. The candidate will be responsible growing an assigned book of
business, as well as building strong client relationships.

Help to build the continued growth for Commercial Lines; a successful candidate will be both
knowledgeable and professional.
• Responsible for marketing, selling new business and growing an assigned book of
business; working efficiently and professionally with leads to surpass new business
targets.
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to meet business retention goals
• Create relationships with insurance company representatives, understanding market
appetites and where business can be effectively placed to meet our goals
• Continuously improve your technical and market knowledge through ongoing training &
networking
• Maintain a strong work ethic with a total commitment to success each and every day
• Utilizing own contacts and leads is welcomed although quality leads will also be
provided
Work for a forward-thinking employer that provides:
• Great learning and growth opportunities
• Work / life balance with informal flexibility on working hours
• Social and industry related events
• A progressive and team-based culture
• Excellent package including base salary, opportunity for commissions and bonuses as
well as first class benefits, pension and vacation plan
We offer:
• Competitive compensation and Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected team of insurance professionals

REQUIREMENTS:

• Minimum 1+ years commercial insurance experience, 3+ for senior sales roles
• R.I.B.O designation required; C.A.I.B or CIP would be an asset
• Professional level understanding of policy wordings and coverages
• Experience in presenting to new businesses, closing new sales
• Attention to detail, time management and a professional demeanor
• Skills in Outlook, Excel, and Microsoft word. Experience with EPIC as a broker management
system is a bonus
• Ability to work as a team to accomplish mutual goals

Please forward resume to [email protected]

Bilingual Service Broker – Personal Lines

Comma Recruitment is looking for a Bilingual ( French and English ) Personal Lines Service broker to manage your own book of business, working directly with clients in delivering world-class customer service.

Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Comma Recruitment are looking for the following qualities:

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize efficiently which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
• Comprehensive and effective verbal/written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• 2+ years of Personal Lines experience, ideally within a brokerage environment.
• Licensing in good standing.
• Bilingual French and English, must have the ability to communicate in both languages, written and verbal.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred.
• Knowledge of EPIC considered a strong asset.

 

We offer a superb package including base salary plus bonuses, pension, benefits and vacation plan.

We offer unique office and remote work arrangements with flexible hours.

Please forward resume to [email protected]

Quality Assurance Coordinator

Comma Recruitment is looking for a talented QA for a Quality Assurance Coordinator role that reports to the Manager, Client Services.

The Quality Assurance Coordinator is responsible for ensuring the provision of quality services to the clients of the Assessment Division, including auto and disability insurers, employers, law firms and government agencies across Canada.

Utilizing their skills and experience in the medical, functional, psychological and vocational assessment realm, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within the scope of each referral.

• Provide Quality Assurance for IE and IME reports, including proof-reading medical, psychological, functional and vocational reports for all clients (insurers, employers, government, legal) for consistency, completeness, accuracy, spelling, grammar and compliance with the SABS and STD/LTD and employer policies, and ensuring delivery to clients within our standard timeframes and/or client SLAs; liaising with assessors/report authors to provide feedback/comments/suggestions to enhance clarity of reports and ensure adherence to mandate/scope of referral.
• Logs/Notes – SmartSimple & tracking sheets – regular updates;
• Liaising with adjusters, case managers and other clients, as well as healthcare professionals, physicians and other assessors to provide concise information in a timely manner and to meet customer service standards in order to facilitate optimal outcomes; including communicating report/QA status and any variance to expectations (e.g. delays, changes to assessors, assessments, etc).
• Interpreting short/long-term disability policies, Ontario auto accident benefits legislation (SABS) and other legislative and regulatory guidelines as applicable to each individual case;
• Other duties as assigned

Success in this role will require the following core qualifications and skills:

• Min. of 3 years experience in a healthcare/third party medical assessment environment.
• Strong team player with well-developed negotiating and influencing skills.
• Good communication, interpersonal and customer service skills.
• Good organizational, prioritization skills, accountability and attention to detail.
• Knowledge of MS Office applications (Word, Excel, Outlook, SharePoint) and other software/platforms including SmartSimple and SecureDocs
• Embracing our core values; Quality & Excellence, Customer-Centric, Accessible & Supportive
• Analytical skills – systematic approach to formulate logical and objective approaches, maximize efficiencies and minimize duplication of effort.
• Reputation for accountability and for delivery of high quality results within tight deadlines.
• Other helpful characteristics and competencies include: team player; ability to see projects through to completion (follow-through); tenacity and perseverance; flexibility/adaptability; calm under pressure; enthusiasm; openness to feedback; listening skills; creativity/idea & solution-oriented

Please forward resume to [email protected]

Assistant Manager, Service Broker Leader, Home / Hybrid

Comma Recruitment is looking for a talented Bilingual Assistant Manager, experience as a service broker with leadership experience to support management and lead a service broker team.

We are growing and looking for someone to join the National Group Home and Auto Insurance team.

• Supporting management in the application of quality principles and practices to establish a strategic approach to improve the organization’s operational efficiency.
• Supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics.
• Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.
• Understand and follow the established strategic initiatives in order to achieve financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and provide input to prepare and execute on an annual budget in terms of revenue and expense.
• Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals, performance management, communicating strategies and objectives and providing employees with the necessary resources.
• Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
• Engage employees by communicating job expectations and competencies necessary to be successful.
• Ensures efficient and effective operations, including setting targets.

Qualifications

• An AMF or RIBO license.
• A university degree or completion of AIIC/CIP designation or an equivalent industry designation preferred.
• A minimum of three years’ experience in personal lines automobile and property insurance.
• Experience in a supervisory role.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, Insurer Portals as well as Applied Broker Management System – SigXP, Epic or TAM.
• Must be bilingual (English/French).

We offer:

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement

Please forward resume to [email protected]

Commercial Portfolio Underwriter

Comma Recruitment is looking for a passionate, career minded and resourceful person to join our team and offer best in class service to our portfolio of Broker partners.

Summary of Role & Responsibilities:

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability
• Any other duties as required

Comma Recruitment are looking for:

• In-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial P&C and automobile underwriting experience

Please forward resume to [email protected]

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